Mariano Escobedo 700, Col Anzures, Mexico City, CDMX
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1407 out of 1894 reviews" "
Dear David,Thank you very much for your ratings and valuable comments about your stay with us.We are delighted to know that you enjoyed the hotel and our service.Receive a cordial greeting,
The staff was super friendly and helpful. This is the first 5 star hotel I’ve stayed in so was very impressed!
Mary Lou
Stayed 2 nights in Apr 2024
Response from General Manager on 3 Apr 2024
Dear Mary,Thank you for sharing your positive review of Camino Real Polanco Hotel in Mexico City.I am so pleased to hear that your stay with us was "a pleasant one".Thank you for this wonderful feedback.Stefano KirnbauerGeneral ManagerCamino Real Polanco,México City
Dear Carmenmaria,Thank you very much for your ratings and valuable comments about your stay with us.We are delighted to know that you enjoyed the hotel and our service..Receive a cordial greeting,
Dear Jose,Thank you very much for your ratings and valuable comments about your stay with us.We are delighted to know that you enjoyed the hotel and our staff.Receive a cordial greeting,Stefano Kirnbauer
The property is an architectural gem designed by Luis Barragan. Stylish and very attractive.
Joanne
Stayed 4 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Joanne,Thank you very much for your ratings and valuable comments about your stay with us.We are delighted to know that you enjoyed the hotel and our service.Receive a cordial greeting,Stefano Kirnbauer
10/10 Excellent
Jesus R
26 Mar 2024
Jesus R
Stayed 2 nights in Mar 2024
Response from Stefano Director General on 16 Apr 2024
Apreciable Jesús, gracias por su tiempo en mandarnos su reseña.Le deseo un lindo día.
Large public spaces were great, location in the center of Mexico City was a plus.
Yo-ichiro
Stayed 3 nights in Mar 2024
Response from Director General on 25 Mar 2024
Dera Guest,Thank you very much for your ratings and valuable comments about your stay with us.We are delighted to know that you enjoyed the hotel .Receive a cordial greeting,
Estimada Marina,Buenas tardes, agradezco el tiempo que tomó para expresar su opinión , para nosotros es muy importante.Reciba un saludo.Stefano KirnbauerDirector General
10/10 Excellent
Ivan, Del Valle
14 Mar 2024
Ivan
Stayed 1 night in Mar 2024
Response from Director General on 3 Apr 2024
Apreciable Sr. Ivan .Estamos encantados de saber que disfrutó de todos los aspectos de su estancia.Me quedo a sus órdenes.Stefano KirnbauerDirector GeneralCamino Real Polanco, Ciudad de México
8/10 Good
René
12 Mar 2024
René
Stayed 1 night in Mar 2024
Response from Director General on 2 Apr 2024
Rene, Muchas gracias por sus valoraciones y valiosos comentarios acerca de su estancia con nosotros.Estamos encantados al saber que disfrutó del hotel y de nuestro servicio.Reciba un cordial saludo,Stefano KirnbauerDirector General
10/10 Excellent
RENE, ROMA
Travelled with family, Business traveller
7 Mar 2024
Liked: Cleanliness, amenities
Very friendly staf
Great hotel
And amazing upgrade
RENE
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Rene.Thank you for your nice review.Hope you have a wonderful day.Stefano KirnbauerManaging Director
Continues to be one of the best options in Mexico City. Not too high and solid (just 4 floors); important when it comes to earthquakes. They should install a soft light in the bathrooms not to be disturbed at night
Ricardo
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Ricardo,We're committed to delivering top-notch customer service. Thank you for your inquiry.Cordially.Stefano KirnbauerGeneral DirectorHotel Camino Real PolancoMexico City
Great location, good costumer service and good property.
Eloisa
Stayed 4 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Eloisa good morning.Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best Regards.Stefano KirnbauerGeneral Manager
Loved the property. The staff were outstanding and all our needs were accommodated.
Stan
Stayed 4 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Stan,Thank you for sharing your positive review of Camino Real Polanco Hotel in Mexico City. I am so pleased to hear that your stay with us was "a pleasant one". Thank you for this wonderful feedback.Stefano KirnbauerGeneral ManagerCamino Real Polanco, México City
Beautiful hotel, excellent facilities, helpful staff Very large, warm, and nice pool!
Nino
Stayed 2 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Nino,Thank you for your comments and your fantastic review.I wish you a fantastic day.CordiallyStefano KirnbauerManaging DirectorHotel Camino Real Polanco
Dear Jonathan,Thank you very much for your ratings and valuable comments about your stay with us.We are delighted to know that you enjoyed the hotel.Receive a cordial greeting,Stefano KirnbauerManaging Director
10/10 Excellent
Marlene
1 Mar 2024
Marlene
Stayed 2 nights in Feb 2024
Response from Director General on 21 Mar 2024
Estimada Marlene, gracias por su tiempo y por su reseña.Es un placer haberle atendido.Reciba un saludo y que tenga un feliz día.Stefano KirnbauerDirector General
Dear Pradyuman,We appreciate your review.I wiil remain attentive to you stay needs.Cordially.Stefano KirnbauerManaging Director
10/10 Excellent
Pedro, WESTON
29 Feb 2024
Pedro
Stayed 1 night in Feb 2024
Response from Director General on 20 Mar 2024
Sr. Pedro,mil gracias por sus comentarios.Nos complace haber sido su anfitrión.Reciba un saludo.Stefano Kirnbauer
6/10 Okay
jorge, chula vista
Travelled with family
27 Feb 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
the rooms were clean, the staff was friendly but there are cockroaches on the corridors
jorge
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Guest good morning.Thank you for your review in relation to our hotel.First of all I apologize to you for not living up to your expectations in some aspects of your visit.I will give a proper follow up to this matter.Receive a cordial greeting,Stefano KirnbauerManaging Director Hotel Camino Real Polancostefano.kirnbauer@caminoreal.com.mx
Dear Nathyan,Thank you for sharing your positive review of Camino Real Polanco Hotel in Mexico City. I am so pleased to hear that your stay with us was "a pleasant one". Thank you for this wonderful feedback.Stefano KirnbauerGeneral ManagerCamino Real Polanco, México City
beautiful design, nice bathroom with considerate toiletries
prarthana
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Prarthana,Thank you for sharing your positive review of Camino Real Polanco Hotel in Mexico City. I am so pleased to hear that your stay with us was "a pleasant one". Thank you for this wonderful feedback.Stefano KirnbauerGeneral ManagerCamino Real Polanco, México City
area de recepcion increiblemente grande así como los pasillos a las habitaciones. Oferta variada de restaurantes. Increíble buffet de desayuno
Leonel
Stayed 3 nights in Feb 2024
Response from Director General on 27 Feb 2024
Estimado Leonel,Muchas gracias por haber tomado de su tiempo para compartirnos sus comentarios en relación a su última visita en nuestro hotel. Saludos cordiales,Stefano KirnbauerDirector General
Location is perfect for everything, safety area with plenty of restaurants around. Huge hotel and the food at the restaurant just perfect
Jose
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Jose,Thank you for sharing your positive review of Camino Real Polanco Hotel in Mexico City. I am so pleased to hear that your stay with us was "a pleasant one". Thank you for this wonderful feedback.Stefano KirnbauerGeneral ManagerCamino Real Polanco, México City
10/10 Excellent
Andres Briseno de la
25 Feb 2024
Liked: Amenities
Very nice experience!
Andres Briseno de la
Stayed 4 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Mr. Andres,Thank you very much for this fantastic review related to our hotel and its services.We are delighted to know that we have lived up to your expectations and that you enjoyed your stay.Best regards
Dear Eileen,Thank you very much for this fantastic review related to our hotel and its services.We are delighted to know that we have lived up to your expectations and that you enjoyed your stay.Best regards
6/10 Okay
Manuel, Guatemala
24 Feb 2024
Liked: Staff & service
After staying so many times at this hotel this last trip we were a little bit disappointed
Manuel
Stayed 3 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Manuel,Thank you for your review.We sincerely regret that we did not live up to your experiences.I share with the whole team your disappointment to learn from this experience and improve our services.Best regards,
10/10 Excellent
Victor
23 Feb 2024
Victor
Stayed 1 night in Feb 2024
Response from Director General on 20 Mar 2024
Sr. Victor, mil gracias por sus comentarios. Nos complace haber sido su anfitrión.Reciba un saludo.Stefano Kirnbauer
Estimado Angel,Mil gracias por esta fantástica reseña relacionada con nuestro hotel y sus servicios.Estamos encantados al saber que hemos estado a la altura de sus expectativas y que disfrutó de su estancia.Saludos cordiales.Stefano KirnbauerDirector General
Dear Francisco,.,.Thank you for sharing your positive review of Camino Real Polanco Hotel in Mexico City. I am so pleased to hear that your stay with us was "a pleasant one". Thank you for this wonderful feedback.Stefano KirnbauerGeneral ManagerCamino Real Polanco, México City
Estimado Eduardo,Muchas gracias por haber tomado de su tiempo para compartirnos sus comentarios en relación a su última visita en nuestro hotel. Saludos cordiales,Stefano KirnbauerDirector General
10/10 Excellent
John
Business traveller
21 Feb 2024
Liked: Cleanliness, staff & service, amenities
Staff are all pleasant and attentive. Service in the Club Lounge at cocktail tour is excellent. Having fresh air from the room balcony is wonderful.
John
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear John,Thank you very much for this fantastic review related to our hotel and its services.We are delighted to know that we have lived up to your expectations and that you enjoyed your stay.Best regards,Stefano KirnbauerManaging Director
Dear Richard,Thank you so much for taking the time to write us a beautiful review! We appreciate your.Have a nice day.General ManagerCamino Real Polanco, Mexico City
10/10 Excellent
EDUARDO, Doral
17 Feb 2024
EDUARDO
Stayed 5 nights in Feb 2024
Response from Stefano Director General on 20 Mar 2024
Estimado Eduardo,Mil gracias por esta fantástica reseña relacionada con nuestro hotel y sus servicios.Estamos encantados al saber que hemos estado a la altura de sus expectativas y que disfrutó de su estancia.Saludos cordiales.Stefano KirnbauerDirector General
Dear Francisco,Thank you so much for taking the time to write us a beautiful review! We appreciate your feedback.Stefano KirnbauerGeneral ManagerCamino Real Polanco, Mexico City
The Blue Bar disc jockey was horribly loud. We were with a group of friends and no one could hear each other. we did not know another place in the hotel to go for a drink. so the next nights we made sure to go out for drinks in other hotels.
Ingrid
Stayed 8 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Ingrid,Thank you for your review in relation to our hotel.First of all, I apologize to you for not living up to your expectations in some aspects of your visit. (DJ)We wil work on it.Receive a cordial greeting,Stefano Kirnbauer
I like that is contemporary Mexican architecture, situated close to museums and Masarik avenue full of good restaurants I recommend it
Marina
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dera Marina,Thank you very much for this fantastic review related to our hotel and its services and for recommending our establishment.We are delighted to know that we have lived up to your expectations and that you enjoyed your stay.Best regards