Ratings based on 644 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel close to the shopping centre.

Posted 25-Jan-2015
Me and my daughter were only booked in to stay one night but we wished we were staying for longer. I was very impressed with how friendly and accommodating the staff were. The location was perfect with it being walking distance from the train station, the shopping centre and only a five minute taxi ride to the Palace Theatre. Our room was very clean and spacious and i wanted to take the bed home with me as it was so comfortable. Overall i would definitely recommend this hotel to anyone who was thinking of staying in Manchester.
3 out of 5
by A verified traveller

Disappointing, didn't live up to expectations.

Posted 11-Jan-2015
Pros: Proximity to the train station Big bed
Cons: Service Decor Toiletries
Tired, slightly shabby hotel that needs a facelift. My room (and corridor) smelt musty, the room was big but everything in it was tired and in need of an update. I didn't have a remote control for the to, so I rang down to reception and was told that there would be someone with me shortly. I waited 40 minutes and no one had arrived, so I had to ring down again and then about 15 mins later someone did arrive with one for me. A small thing, but annoying when you've had a long day and travelled several hours to get there and you just want to settle down and relax by watching a bit of tv. Also the room was heated primarily by a plug in storage heater, again just not living up to my expectation for this supposed 4star hotel. I got married in a Macdonald hotel (Bath) and so was really looking forward to my couple of nights here, but ended up really disappointed. I wouldn't go back here, unless I really needed to be so close to the station, there are so many other much better hotels in Manchester.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Stoke

NEW YEAR STAY

Posted 06-Jan-2015
Myself and my partner stayed in Manchester for New Years Eve and our anniversary of New Years Day. We are so glad we chose this hotel. Just a short walk from the Fairfield entrance of the station, we were greeted by a polite doorman at the hotel. We were seen to immediately at the reception and were made to feel very welcome. Check in was quick and friendly and we headed to our room. We booked an Executive Double Room and asked for champagne to be waiting. We got everything we asked. We emailed when booking to request a city view room and the view was wonderful. (fireworks galore at midnight) The hotel was quiet and the bed was big and very comfortable. A large bathroom with shower and seperate bath. The room in general was large and the facilites were perfect. Checking out the next day was very easy and a joy to get to the station as its so close. Would defo recommend this hotel and would stay again.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Dortmund

Städtetrip über Weihnachten

Posted 03-Jan-2015
Pros: Quasi direkt neben dem Bahnhof Piccadilly, hoher Zimmerkomfort und tolle Ausstattung.
Cons: Besseren Informationsfluss sicherstellen. Die Angaben die von der Rezeption gemacht werden sollten auch stimmen!
Location: Lage 5 Gehminuten vom Piccadilly Bahnhof entfernt.
Hatten extra wegen der Feiertage ein "besseres und teureres" Hotel gewählt um a) ein großes Zimmer zu haben und b) ggf. auch mal im Spa- oder Fitnessbereich rumzuhängen. Der Sauna-Bereich war dann leider vom 24.12.-26.12. geschlossen (wurde uns aber auch bereits vorher so per E-Mail bestätigt). Was uns jedoch nicht gefallen hat: - am Anreisetag (Dienstag, 23.12.) erzählte uns die Dame an der Rezeption dass die Sauna bis 20 Uhr geöffnet habe; tatsächlich wurden wir dann aber bereits um 18 Uhr aus der Sauna "rausgeschmissen" - am 26.12. gab es kein British Breakfast (obwohl uns auch dies bei Ankunft am 23.12. gesagt wurde!). Stattdessen gab es für 9 Pfund ein kontinentales Breakfast - in über 30 Minuten die wir dort gesessen haben wurde jedoch nicht eine Scheibe Fleisch oder Wurst nachgelegt...auf meine erste Nachfrage wurde geantwortet "just a minute". Auf meine zweite Nachfrage 10 Minuten später wurde mir gesagt "es müsse erst noch Wurst nachgekauft werden" !? In einem Hotel solch einer Preisklasse erwarte ich etwas mehr Auswahl (bei einem Preis von 9 Pfund!) und besseren Service! - am 24.12. erfolgte kein Room-Service - die Dame an der Rezeption konnte uns am Abend des 25.12. weder Auskunft über die Frühstücksart noch über die Frühstückszeit machen!! (Sie wollte uns dann auf dem Zimmer anrufen; ist bis zu unserer Abreise nicht geschehen)
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Manchester

Great hotel!

Posted 02-Jan-2015
We stayed in the Double Executive suite and it was a lovely room with big windows giving a half okay view, the bed was comfortable and it was spacious didn't get any slipper's or robes like it was advertised however we lived! The bathroom was a decent size along with the shower! The location is okay 15 minute walk into deansgate but taxi's are readily available! All round I would say give it a 4* decent hotel!
3 out of 5
by A verified traveller

could do better for a 4 star

Posted 21-Dec-2014
Pillows v uncomfortable Spa lost my booking and couldn't for me in again, lip service from the guest manager - no action. Carpet all wet in hallway. iPod docking station only for iPhone 4, hotel couldn't provide an adaptor. Breakfast was a rip off, not that nice. Wanted £50 for room service brekkie for 2! Went down to restaurant and wasn't happy with the breakfast. Bar a rip off too.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kendal

Very relaxing break

Posted 10-Dec-2014
Pros: Clean, spacious room, comfy bed, brilliant food in restaurant, amazing Spa
The room was very clean, specious and the bed comfy. Spa in the hotel is brilliant and whole body deep tissue massage relaxed me for the rest of the day. The steak in hotel's restaurant was the best one I have ever had and deserts were absolutely delicious. Staff very friendly and helpful. I will definitely go back.
3 out of 5
by A verified traveller

Close to station, convenient but ....

Posted 05-Dec-2014
Pros: It's convenient location
Hotel is ok, it is very handy to get to from Manchester Picadilly as it is a couple of mins walk .. but a bit pricey for what it is. What I didn't like was that I always felt rushed. I only stayed one night which was ok but after 10pm we could not order any food at the bar ... and that was like at 22:05 ... then in the morning after having prepaid our breakfast we couldn't find the restaurant quick enough so we had to ask and in the time being we ended up arriving at 10:03am thats 3 mins after the closing time. In any hotel I've stayed in the world that should be fine and the waiters would allow you to sit but they would just mention that not everything would be available and to be quick grabbing the stuff off the counters, in this one it was a big no sorry you are late in not a very polite manner. And then check out is at 11am ok I understand that, I Was 10 mins late checking out but twice they knocked on the door in 10 mins ... I mean come on! I was there to relax not to follow super tights schedules everywhere, will not be staying at the hotel again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom South Yorkshire

Outstanding service

Posted 01-Dec-2014
Pros: Central location and car parking. Great steak restaurant.
Cons: It was a shame there was no minibar in the room.
Location: Right next to Piccadilly station and just a short walk from the shops and other city centre attractions.
The staff here could not do enough to make sure our stay was pleasant and comfortable.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom East Yorkshire

MacDonald Review

Posted 01-Dec-2014
Pros: Location,
Cons: A tour of the downstairs facilities, perhaps.
Location: Location is ideal. a ten minute walk from the city centre or Oxford Road.
Stayed for one night around two months ago. While our train arrived before check-in, they allowed for us to check-in as soon as we arrived in Manchester. Room was ready, clean and comfortable. After checking-out, I realised I'd left an item of clothing, I called and returned and they had they said item ready for me to pick-up. The call was received straight-away, and the staff were understanding and courteous. The location is ideal, with little-to-no interruptions or disturbances. We are looking to book there again at the back-end of January. Would definitely recommend.