Ratings based on 622 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

could do better for a 4 star

Posted 21-Dec-2014
Pillows v uncomfortable Spa lost my booking and couldn't for me in again, lip service from the guest manager - no action. Carpet all wet in hallway. iPod docking station only for iPhone 4, hotel couldn't provide an adaptor. Breakfast was a rip off, not that nice. Wanted £50 for room service brekkie for 2! Went down to restaurant and wasn't happy with the breakfast. Bar a rip off too.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kendal

Very relaxing break

Posted 10-Dec-2014
Pros: Clean, spacious room, comfy bed, brilliant food in restaurant, amazing Spa
The room was very clean, specious and the bed comfy. Spa in the hotel is brilliant and whole body deep tissue massage relaxed me for the rest of the day. The steak in hotel's restaurant was the best one I have ever had and deserts were absolutely delicious. Staff very friendly and helpful. I will definitely go back.
3 out of 5
by A verified traveller

Close to station, convenient but ....

Posted 05-Dec-2014
Pros: It's convenient location
Hotel is ok, it is very handy to get to from Manchester Picadilly as it is a couple of mins walk .. but a bit pricey for what it is. What I didn't like was that I always felt rushed. I only stayed one night which was ok but after 10pm we could not order any food at the bar ... and that was like at 22:05 ... then in the morning after having prepaid our breakfast we couldn't find the restaurant quick enough so we had to ask and in the time being we ended up arriving at 10:03am thats 3 mins after the closing time. In any hotel I've stayed in the world that should be fine and the waiters would allow you to sit but they would just mention that not everything would be available and to be quick grabbing the stuff off the counters, in this one it was a big no sorry you are late in not a very polite manner. And then check out is at 11am ok I understand that, I Was 10 mins late checking out but twice they knocked on the door in 10 mins ... I mean come on! I was there to relax not to follow super tights schedules everywhere, will not be staying at the hotel again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom South Yorkshire

Outstanding service

Posted 01-Dec-2014
Pros: Central location and car parking. Great steak restaurant.
Cons: It was a shame there was no minibar in the room.
Location: Right next to Piccadilly station and just a short walk from the shops and other city centre attractions.
The staff here could not do enough to make sure our stay was pleasant and comfortable.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom East Yorkshire

MacDonald Review

Posted 01-Dec-2014
Pros: Location,
Cons: A tour of the downstairs facilities, perhaps.
Location: Location is ideal. a ten minute walk from the city centre or Oxford Road.
Stayed for one night around two months ago. While our train arrived before check-in, they allowed for us to check-in as soon as we arrived in Manchester. Room was ready, clean and comfortable. After checking-out, I realised I'd left an item of clothing, I called and returned and they had they said item ready for me to pick-up. The call was received straight-away, and the staff were understanding and courteous. The location is ideal, with little-to-no interruptions or disturbances. We are looking to book there again at the back-end of January. Would definitely recommend.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Stuttgart

zwei Tage in Manchester

Posted 23-Oct-2014
Pros: schönes, geräumiges Zimmer und Bad; gute Konferenzräume mit Atmosphäre
Location: sehr zentral (Piccadilly) - Innenstadt & Co fußläufig erreichbar
Konferenz im Hotel; private Ausflüge in die Innenstadt (Sightseeing, Essen gehen)
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful

Posted 04-Oct-2014
Staff friendly. Rooms clean. Restaurant food, perfect.
5 out of 5
Recommended
for Business Travellers
by JFfrom Newbury

Lovely room

Posted 23-Sep-2014 on Hotels.com
The hotel room was lovely and very comfortable with big double shower. Just a shame the breakfast are so expensive,
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 22-Sep-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Nice hotel. Comfortable and clean.

Posted 21-Sep-2014
Hotel was in a good location, close to Piccadilly station and was very good value for money. I round definitely stay here again.