Macdonald Manchester Hotel & Spa Reviews

Very difficult to find how to get to the hotel by car - I found the hotel by sat nav quite easily but getting to the front door or the car park was something else. There was no TV remote in my room and operating the TV without was difficult. I phoned reception when I arrived to request a remote but it hadn't arrived by the time I let the following morning. The only restaurant was fully booked and there was no space to eat in the bar although there were various free tables all of which had reserved signs. So the only option for eating in the hotel was room service. My first call wasn't answered before I gave up after thirty or so rings. My second call was answered and I placed my order before being advised of a forty minute delay. The food when it arrived was okay but not great.

horrible tired rooms couldnt stay getting on to credit card company to seek refund totally unsatisfied

Extremely friendly staff who went out of their way to help at all times. A busy meeting place hotel which caters for football supporters and business people alike. Great atmosphere.

Nice hotel near the city centre (15mins) and conveniently located next to the railway station. Rooms are larger than a standard hotel room and despite being in a central location the rooms are quiet and the beds very comfortable ensuring a good nights sleep. When I arrived their were a number of BA flight crew checking in so used by the big airlines.

The hotel was within walking distance of the Picadilly train station and about 10 minutes walk from the city centre. Nice large rooms and comfortable bed/linen.

it was good with this Hotel, but there are some thinks I was disappointed, I wrote them in down field. However, the tissue put (tissue case) had almost finish !

Me and my daughter were only booked in to stay one night but we wished we were staying for longer. I was very impressed with how friendly and accommodating the staff were. The location was perfect with it being walking distance from the train station, the shopping centre and only a five minute taxi ride to the Palace Theatre. Our room was very clean and spacious and i wanted to take the bed home with me as it was so comfortable. Overall i would definitely recommend this hotel to anyone who was thinking of staying in Manchester.

Tired, slightly shabby hotel that needs a facelift. My room (and corridor) smelt musty, the room was big but everything in it was tired and in need of an update. I didn't have a remote control for the to, so I rang down to reception and was told that there would be someone with me shortly. I waited 40 minutes and no one had arrived, so I had to ring down again and then about 15 mins later someone did arrive with one for me. A small thing, but annoying when you've had a long day and travelled several hours to get there and you just want to settle down and relax by watching a bit of tv. Also the room was heated primarily by a plug in storage heater, again just not living up to my expectation for this supposed 4star hotel. I got married in a Macdonald hotel (Bath) and so was really looking forward to my couple of nights here, but ended up really disappointed. I wouldn't go back here, unless I really needed to be so close to the station, there are so many other much better hotels in Manchester.

Myself and my partner stayed in Manchester for New Years Eve and our anniversary of New Years Day. We are so glad we chose this hotel. Just a short walk from the Fairfield entrance of the station, we were greeted by a polite doorman at the hotel. We were seen to immediately at the reception and were made to feel very welcome. Check in was quick and friendly and we headed to our room. We booked an Executive Double Room and asked for champagne to be waiting. We got everything we asked. We emailed when booking to request a city view room and the view was wonderful. (fireworks galore at midnight) The hotel was quiet and the bed was big and very comfortable. A large bathroom with shower and seperate bath. The room in general was large and the facilites were perfect. Checking out the next day was very easy and a joy to get to the station as its so close. Would defo recommend this hotel and would stay again.

Hatten extra wegen der Feiertage ein "besseres und teureres" Hotel gewählt um a) ein großes Zimmer zu haben und b) ggf. auch mal im Spa- oder Fitnessbereich rumzuhängen. Der Sauna-Bereich war dann leider vom 24.12.-26.12. geschlossen (wurde uns aber auch bereits vorher so per E-Mail bestätigt). Was uns jedoch nicht gefallen hat: - am Anreisetag (Dienstag, 23.12.) erzählte uns die Dame an der Rezeption dass die Sauna bis 20 Uhr geöffnet habe; tatsächlich wurden wir dann aber bereits um 18 Uhr aus der Sauna "rausgeschmissen" - am 26.12. gab es kein British Breakfast (obwohl uns auch dies bei Ankunft am 23.12. gesagt wurde!). Stattdessen gab es für 9 Pfund ein kontinentales Breakfast - in über 30 Minuten die wir dort gesessen haben wurde jedoch nicht eine Scheibe Fleisch oder Wurst nachgelegt...auf meine erste Nachfrage wurde geantwortet "just a minute". Auf meine zweite Nachfrage 10 Minuten später wurde mir gesagt "es müsse erst noch Wurst nachgekauft werden" !? In einem Hotel solch einer Preisklasse erwarte ich etwas mehr Auswahl (bei einem Preis von 9 Pfund!) und besseren Service! - am 24.12. erfolgte kein Room-Service - die Dame an der Rezeption konnte uns am Abend des 25.12. weder Auskunft über die Frühstücksart noch über die Frühstückszeit machen!! (Sie wollte uns dann auf dem Zimmer anrufen; ist bis zu unserer Abreise nicht geschehen)