Ratings based on 1,307 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
81% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Dunfermline

You get what you pay for

Posted 18-Sep-2014
Pros: Location and excellent staff
Cons: virtually everything else
Location: Right in the centre of Manchester - everything is nearby
I don't like being a bit of a moan, but - excellent staff and central location aside - this is one of those hotels where nothing is quite as good as it could be. I booked an executive double which I thought would take me away from the poorer quality rooms - and maybe it did - but I have to say the standard was pretty poor at best. Some observations - Reception staff were overworked and every visit to reception took 5 - 10 minutes; room was pretty shabby; shower had no real power and was lukewarm, bizarrely bathroom taps were virtually impossible to twist on and off, TV looked like it was circa 1990 and didn't actually work in my room (I couldn't be bothered trying to get it fixed at 11.00pm), breakfast was truly terrible with bacon fused together and obviously lying for a while. All in all a hotel that needs a complete revamp to be an acceptable option
1 out of 5
by A verified traveller from newport gwent

The worst hotel we have stayed in!!!!

Posted 15-Sep-2014
Pros: The chandeliers and NOTHING ELSE
Location: The location was good being near the palace theatre and resteraunts
We booked in to the "executive room 574" what a joke the room was disgusting the carpet was threadbare and stained ,there was damp patches by the Windows, a hole in the bathroom door the door handle virtually hanging off.The wallpaper was stained and marked. There was an antiquated television with only 4 channels working.They need blackout curtains as it was an attic bedroom with very little air and and large of glass.The hotel and the rooms needs refurbishing .
3 out of 5
for Everyone
by A verified traveller from London

Faded grandeur

Posted 06-Sep-2014
Pros: Great location; impressive staircase.
Cons: Clean the smell out of the hallways
Location: Central - close to gay village and chinatown. Nightclub below. Walking distance (ish) from station (if you don't mind wet baggage).
The hotel is a large building which has seen better days. The lobby is impressive but less so is the years old cigarette smell in the corridors. The room was charming enough. In my room I didn't notice the noise from the nightclub underneath. The mistake I made at the end which ruined my mood was listening to the staff member who suggested ringing the taxi cab company using the provided freephone. After they did not turn up after 15 minutes, causing me to miss my train, I cancelled the cab and had no trouble at all hailing a cab outside which was entirely reasonable. Being manchester, do not forget your umbrella and poncho... heck, scuba gear would probably be handy.
2 out of 5
by A verified traveller from Thornton

Wasn't expecting much but.....

Posted 04-Sep-2014
Booked the cheapest room with no windows. Certainly not worth nearly £40. Pillows rock hard, air conditioning ridiculously noisy and shower so hot I could barely stand under it.
3 out of 5
for Business Travellers
by A verified traveller from London

Good value for money on a budget

Posted 02-Sep-2014
Pros: Breakfast was good.
Cons: The rooms need updating as they are all very old.
Location: The location is the reason to stay at this hotel. China town, some good restaurants and bars are close by.
If you are on a budget but need to stay in the city centre then this Hotel is a good choice. The staff are very good and the rooms although are in need of modernization are clean. I would recommend staying here but don't expect luxury.
2 out of 5
by A verified traveller from bl

Good location but thats it

Posted 01-Sep-2014
Filthy window ledges, windows do not open , miserable staff , shower leaked everywhere, itchy sheets very basic and dated .
2 out of 5
by A verified traveller

good location, v tired

Posted 31-Aug-2014
Pros: original decor in the communal areas.
Cons: customer service and basic comfort in the room.
Location: very central location, so lots to do nearby. fortunate, as you don't want to hang out at the hotel!
Our room had no windows and was very hot and stuffy, even though the weather was not good. Our AC did not seem to work, and was just noisy - all night. We tried to order room service, and no-one answered the phone. I walked down to the restaurant in the basement, to be told that no chef had turned up, so no food was possible. Not v impressive, to put it mildly.
3 out of 5
for Everyone
by A verified traveller from Burnley UK

You get what you pay for even if you pay .......

Posted 28-Aug-2014
Pros: Location is good. Accommodation OK.
Cons: Back to how things were before Britannia. You seem to be trying to cut corners with breakfast. Bigger bed, at least make it a double.
Location: Plenty to see and do very close by.
extra for breakfast. We paid £39 for a room which was OK. Bed was not comfortable and very warm maybe because it was a tiny double. Couldn't stand under the shower. But as I said we didn't pay a lot. However, breakfast we did pay for as an extra. We have stayed at this Britannia and others before but to say the selection was poor is an understatement. We paid £7 which was a discounted price but I could have got more for less elsewhere. You let me down a bit on that Britannia. Other than that everything else was good. Location can't be faulted. Staff were friendly when you saw them. All communal areas were clean. It has taught me one thing though............you can't have luxury and economy! I would still recommend this hotel but try to avoid economy as you have no get out if the room isn't totally to standard. Sorry Britannia.
2 out of 5
by A verified traveller from Kells, Co. Meath, Ireland

Good location, bad hotel

Posted 11-Aug-2014
The hotel is in a really good spot, close to many restaurants and bars and also to the Arndale shopping centre but the hotel is not worth the money. We paid 95 euros for one night stay and the room was small, the bed was tiny and very uncomfortable, the rooms were old and tired and run down, our only window was up near the ceiling and look like a prison window, there was no air conditioning and it was stifling out, the remote for the tv didnt work and the tv looked like something from the 90's, and lastly there was only 1 plug in the room so a row ensued over who would get to charge their phone. The bathroom was fine and clean. The restaurant down in the basement was vile DO NOT eat there, but the waitress was lovely. Definitely would not go back.
3 out of 5
by A verified traveller from T

Looks can be deceiving!!

Posted 04-Aug-2014
Walking into hotel you think it's smart and grand. Shame the rest of hotel didn't stand up to the lobby standards. We stayed in an executive double, located down a nauseating 80s peach corridor only to find that although the room was clean and spacious it was boring, had filthy windows, peeling wall paper and wonkey mirrors. Am so glad we didn't pay full price as the disappointment would have been unbearable. Also ordered room service which didn't even show up! Smarten up the rest of the hotel and this would be a gold mine!!