Ratings based on 2,054 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
83% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Oldham

Lovely hotel with helpful staff

Posted 24-Feb-2015
My partnerand I went to Manchester for a night out and booked this hotel. It was a very pleasant experience, we had one of the superior suites and the room was beautiful. We did have some trouble using our card key at first but it seemed to be a problem with the lock so the staff upgraded us to a four poster suite with absolutely no fuss and no extra charges. I would definitely recommend this hotel for a night out or a weekend away.
2 out of 5
by A verified travellerfrom South Yorkshire

Disappointing and poor value for money

Posted 23-Feb-2015
Pros: Central location, pleasant staff
Cons: Needs refurbishment of rooms and much better soundproofing or no loud music at night
Location: Good central location near to art gallery, China town and shopping. Plenty of bars and restaurants within walking distance
Despite the grand hotel lobby our room was tired looking and badly in need of an upgrade. The radiator didn't work at all and the room was cold. There was no bedside lamp at one side of the bed so couldn't read in bed. We found a previous occupant's hairbrush under the bed. The room was at the back of the hotel on the first floor and we could hear loud music pumping out below well into the early hours. A disappointing experience and very poor value for what we paid.
3 out of 5
Recommended
for Students
by A verified travellerfrom London

Very good location, close to 2 train stations.

Posted 21-Feb-2015
Pros: Location
Cons: Poor decor No WiFi No one answers phone if called from outside in evenings
Location: Close to restaurants, train stations and shops
Excellent location. Poor decor and furnishings but clean and good for the price
2 out of 5
by A verified traveller

A night to forget

Posted 20-Feb-2015
The hotel ir very well located but as far as I could see it urgtly needs refurbishment.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Dubai

Posted 19-Feb-2015
Pros: Very good meat Carvery in the evening and traditional hotel breakfast. Architecture of building.
Cons: Bedroom carpets desperately need replacing and bedroom furniture / huge old tv take up a lot of room space. Guest information in room out of date.
Traditional city centre hotel. Above average for britannia hotels. Would visit again.
2 out of 5
by A verified traveller

Overrated hotel

Posted 19-Feb-2015
Seemed like a nice area of town, near to the centre shops and train station. Hotel is run down and in need of a face lift. Young single female traveller, I didn't feel very safe or comfortable at the hotel
2 out of 5
by A verified travellerfrom Preston

The hotel is old and the room we stayed in shows.

Posted 15-Feb-2015
For £122 for 1 night I was looking for something with a bit more luxury. The public areas of the hotel look good but, in private, ie our room, it was tired, very tired. I he carpet was worn, there was a chair in a kind of alcove thing, which was also worn out. There was a ledge running the length of the bed next to the wall which I bashed my elbow off twice and woke up!!! The bathroom was clean, no complaints there. The TV didn't even have free view! !! Would only use this hotel again if I couldn't get in anywhere else. Spend your £122 elsewhere!!!!!
3 out of 5
Recommended
for Students
by A verified travellerfrom London

Good location for centre of Manchester

Posted 15-Feb-2015
Pros: Location
Cons: Decor
Location: Walking distance to main shopping areas, restaurants, theatre as well as 2 train stations
Useful location and not too expensive if on a limited budget and want to use hotel mainly for sleeping at night
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Gretna Green

Stunning entrance. Shabby rooms

Posted 15-Feb-2015
Good location for city centre which was why we booked it. The room greeting wasn't very good. The toilet was very small
2 out of 5
by A verified traveller

Oldy worldy hotel

Posted 14-Feb-2015
Pros: It was vintage and oldy worldy if thats what you like.
Cons: Comfort of beds. Restaurant was only serving pizza or carvery. Menu could be expended.
Location: Very city centre. Near to most things you could want in the city centre. Near to the Arndale Centre, perfect for my daughter to get to work.
The hotel room was ok but very dimly lit with no windows, one out of the two table lamps had a bulb out and there was no main room light. The mattresses were very uncomfortable, boney - you could feel all the springs. The walls must be very thin as next door came back around 3am (not expected on a Thurs night) proceeded to shout at each other and thump and bang around and keep us awake for over 45mins - I had to go and bang on the door to complain, but they did not answer the door, not a great night sleep. Breakfast was overpriced as a buffet at £11+ per person. There was no alpen or museli, or yoghurt, there was english breakfast, croissant, toast, fruit and other cereals to be fair.