Title: Hotel Puerta América Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1199013&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Puerta América Art deco design meets modern flair at this Madrid retreat where guests can cool off in a seasonal outdoor pool surrounded by garden landscapes ## Photo gallery for Hotel Puerta América ![Porch - Hotel Puerta América (Madrid)](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/3cc9c093.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property – evening/night - Hotel Puerta América (Madrid)](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/e516e939.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Seasonal outdoor pool - Hotel Puerta América (Madrid)](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/2e74fe8b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Puerta América (Madrid)](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/938b9906.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, poolside bar - Hotel Puerta América (Madrid)](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/423d24ec.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Puerta América in Madrid offers rooftop views and vibrant spaces. Enjoy the seasonal outdoor pool, nightclub, two on-site restaurants, and a coffee shop/cafe. Nearby parks and gardens are perfect for afternoon strolls. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Pool - Free Wi-Fi - Restaurant - Air-conditioning - Gym £116 includes taxes & fees 26 Jan - 27 Jan VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 21 - Jan 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 22 - Jan 23](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ### View all photos for Junior Suite ![Junior Suite | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/9dffa315.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds Smart TV Pillow menu Blackout curtains - 484 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Single Beds ### View all photos for Executive Suite ![Executive Suite | City view](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/7c7bc018.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds Smart TV Pillow menu Blackout curtains - 645 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Zaha Hadid Space Club ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/f5c36d7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Zaha Hadid Space Club 9.8 Exceptional 9 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Pillow menu Blackout curtains Bathrobes - 323 sq ft - Sleeps 3 - 1 Queen Bed ### View all photos for Deluxe Room ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/31fdf488.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ### View all photos for Junior Suite ![Lobby](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/9dc070b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Sleeps 2 ### View all photos for Executive Suite ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/5e7cedb0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - Sleeps 2 ### View all photos for Zaha Hadid Space Club ![In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/899293a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Zaha Hadid Space Club - Sleeps 2 ### View all photos for Deluxe Room ![Deluxe Room | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/4784e40e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.8 Excellent 59 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds HDTV Pillow menu Blackout curtains Shower/bath combination - 323 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Single Beds ### Junior Queen Suite-Non-Smoking - Sleeps 2 ## You may also like Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/26500/26417/7897873c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Atlantico Madrid Madrid Centro - Free Wi-Fi - Air-conditioning - Breakfast available - Business services 9.8 Exceptional 2,190 reviews £193 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Atlantico-Madrid.h26417.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=8f7b3271-20e9-4098-87e5-bd87becb3f71&top_cur=GBP) Ad ![Daily cooked-to-order breakfast (EUR 27 per person)](https://images.trvl-media.com/lodging/7000000/6430000/6427300/6427217/256b48ce.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Only YOU Boutique Hotel Madrid Centro - Free Wi-Fi - Restaurant - 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Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.6 Exceptional 2,306 reviews £165 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=8f7b3271-20e9-4098-87e5-bd87becb3f71&top_cur=GBP) Ad ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/30000/27600/27514/fc85fe82.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Madrid Chamartín Affiliated by Meliá Chamartín - Pool - Kids’ pool - Free Wi-Fi - Restaurant 8.4 Very good 1,000 reviews £86 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Madrid-Chamartin-Affiliated-By-Melia.h27514.Hotel-Information?chkin=2026-2-15&chkout=2026-2-16&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=8f7b3271-20e9-4098-87e5-bd87becb3f71&top_cur=GBP) Ad ![Porch](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/60000/54500/54490/44b376d4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grupotel Mayorazgo Madrid Centro - 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Free Wi-Fi - Restaurant - Air-conditioning - Gym 8.2 Very good 1,002 reviews £99 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Madrid-Centro-Affiliated-By-Melia.h4199.Hotel-Information?chkin=2026-1-27&chkout=2026-1-28&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=8f7b3271-20e9-4098-87e5-bd87becb3f71&top_cur=GBP) Ad ![Rooftop terrace](https://images.trvl-media.com/lodging/1000000/10000/8600/8556/39a0e440.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palacio de los Duques Gran Meliá - The Leading Hotels of the World Madrid Centro - Pool - Spa - Pet-friendly - Free Wi-Fi 9.8 Exceptional 855 reviews £317 includes taxes & fees 3 Feb - 4 Feb [](https://www.expedia.co.uk/Madrid-Hotels-Palacio-De-Los-Duques-Gran-Melia-The-Leading-Hotels-Of-The-World.h8556.Hotel-Information?chkin=2026-2-3&chkout=2026-2-4&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=8f7b3271-20e9-4098-87e5-bd87becb3f71&top_cur=GBP) Ad ![Bar (on property)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/21300/21276/dbdfcc54_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Madrid Cuzco Tetuán - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information) ## About the area Located in Chamartín, a neighbourhood in Madrid, Hotel Puerta América is in the entertainment district and near the airport. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Puerta de Alcalá and Royal Palace of Madrid. Travelling with kids? Make time for Madrid Zoo Aquarium, or head to an event or a match at Bernabéu Stadium. [Visit our Madrid travel guide](https://www.expedia.co.uk/Madrid.dx178281) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.44074%2C-3.67002&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Qjhb23NI1D1c2HGOCvGB2kr2a7E=) Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002 ### What's nearby - ![Las Ventas which includes a statue or sculpture](https://images.trvl-media.com/place/6066929/d360ab98-79f1-4a2b-9401-3211fe6f37df.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza de Toros de Las Ventas 15 min walk \- 0.8 miles - ![Panorama of Crossing the Calle de Alcala and Gran Via in Madrid](https://images.trvl-media.com/place/553248633942898233/6851ef1b-6015-4881-a564-a12f6ab4ad67.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Calle de Alcalá 18 min walk \- 1.0 mile - ![Paseo de la Castellana](https://images.trvl-media.com/place/6162092/73b41118-030f-4d7d-b58c-aacb582ae85e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Paseo de la Castellana 19 min walk \- 1.0 mile - ![The best Spanish band ever #LosPlanetas #lights #lifeatexpedia](https://images.trvl-media.com/place/2198/d6d512f6-0ae7-4a62-b828-e75dda45c6fa.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Movistar Arena 3 min drive \- 1.6 miles - ![Santiago Bernabeu Stadium](https://images.trvl-media.com/place/501636/11896992-37b3-4591-bbf7-913baeb593ef.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bernabéu Stadium 5 min drive \- 2.0 miles ### Getting around - Cartagena Station 3 min walk - Nuevos Ministerios Station 5 min drive - Madrid (MAD-Adolfo Suárez Madrid-Barajas) 19 min drive ### Restaurants - Skynight 1 min walk - la chalana 4 min walk - Reblochón 4 min walk - La Taberna del Cardenal 4 min walk - Marmo Bar ## About this property ### Hotel Puerta América Luxury boutique hotel near Bernabéu Stadium Consider a stay at Hotel Puerta América and take advantage of a poolside bar, a rooftop terrace and a coffee shop/cafe. Make sure that you enjoy breakfast, lunch, dinner and light fare at the two on-site restaurants. In addition to a garden and a library, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool - Buffet breakfast (surcharge), self-parking (surcharge) and express check-out - Express check-in, babysitting (surcharge) and tour/ticket information - Multilingual staff, a front desk safe and a lift - Guest reviews say great things about the helpful staff Room features All 315 rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks such as free WiFi and air conditioning. More amenities include: - Childcare services and free infant beds - Free toiletries and hairdryers - Digital channels, daily housekeeping and desks ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/20000/18900/18863/6e90f3f3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barceló Imagine Chamartín - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.6 Exceptional 1,000 reviews £134 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=18863&PinnedHotelID=18863&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/3000000/2210000/2201800/2201729/b3da7907.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel ILUNION Atrium Ciudad Lineal - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 1,000 reviews £76 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=2201729&PinnedHotelID=2201729&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/2000000/1880000/1874400/1874306/18b21dd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eurostars Madrid Tower Fuencarral-El Pardo - 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Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 1,001 reviews £121 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=46910&PinnedHotelID=46910&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/980000/973400/973312/94950095.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Abba Madrid Hotel Salamanca - Free Wi-Fi - Restaurant - Air-conditioning - Gym 8.8 Excellent 652 reviews £121 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=973312&PinnedHotelID=973312&HadPinnedHotel=true®ionId=-1&adults=2) ![Minibar, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/79000000/78400000/78394000/78393913/w5755h3840x5y0-84ac3c8b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Social Hub Madrid 4 star Austrias - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 247 reviews £89 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=78393913&PinnedHotelID=78393913&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Parking on site (EUR 30 per day) - Extended parking on site (EUR 30 per night) - Limited on-site self parking ### Food and drink - Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children - 2 bars/lounges - 2 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Karrara Terrace - Lobby Bistro - The Observatory ### Things to do - Gym - Library - Seasonal outdoor pool ### Family friendly - In-room babysitting - In-room cot - Laundry facilities - Rollaway/extra bed (surcharge) - Seasonal outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms - Business centre - Conference centre ### Outdoors - Garden - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 1 building - 12 floors - Banquet hall - Built in 2005 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Pillow menu - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Towels provided ### Entertainment - Cable/satellite channels ### Food and drink - 24-hour room service ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 3:00 PM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from 15 September to 15 June: - Swimming pool ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for EUR 60.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 50 per accommodation, per day We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 12.50 for children - Self-parking fee: EUR 30.00 per day - Extended parking fee: EUR 30.00 per night - Cleaning/housekeeping/linen are available for an additional fee - Rollaway bed fee: EUR 60.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation The seasonal pool will be open from 23 June to 15 September Pool access available from 11:00 AM to 8:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Children under 18 years old are not allowed in the fitness facility without adult supervision ### Property is also known as Hotel Silken Puerta Hotel Silken Puerta America Puerta America Silken Puerta Silken Puerta America Silken Puerta America Madrid Hotel Silken Puerta America Madrid Hotel Puerta America Madrid Puerta America Madrid Hotel Puerta América Madrid Puerta América Madrid Puerta América Hotel Puerta America Silken Puerta America Hotel Madrid Silken Puerta America Hotel Hotel Puerta América Hotel Puerta América Hotel Hotel Puerta América Madrid Hotel Puerta América Hotel Madrid ## Frequently asked questions ### Does Hotel Puerta América have a pool? ### How much does it cost to stay at Hotel Puerta América? ### Is Hotel Puerta América pet-friendly? ### How much is parking at Hotel Puerta América? ### What time is check-in at Hotel Puerta América? ### What time is check-out at Hotel Puerta América? ### Where is Hotel Puerta América located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Puerta América Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 7.6 Location ### 9.0 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 554 8 - Good 285 6 - Okay 93 4 - Poor 49 2 - Terrible 19 ## Reviews ### 10/10 Excellent #### Trutz 7 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was perfect the rooms was so beautiful ##### Trutz Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### keith 13 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare. ##### keith Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Hilda 31 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel and location was perfect! Very clean room! ##### Hilda Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Alastair 29 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area! ![](https://a.travel-assets.com/ugc/hotel-reviews/491b3cfa-83b2-40a7-9bee-03e3a675424e-1753782951647.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alastair Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Josselyn 5 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid! ##### Josselyn Stayed 3 nights in Oct 2025 ### 8/10 Good #### keith 17 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, great staff. Food could have been better and gym equipment basic ##### keith Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Maria Alexandra 8 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service, friendly staff, good amenities ##### Maria Alexandra Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Eileen 24 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet. ##### Eileen Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Andrea M. 21 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good location, nice and unique property ##### Andrea M. Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### David 24 Jun 2025 Liked: Cleanliness, property conditions & facilities The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed. ##### David Stayed 2 nights in Jun 2025 ### 8/10 Good #### Adrianna 27 Apr 2025 Liked: Cleanliness, staff & service Very friendly staff at the reception ##### Adrianna Stayed 2 nights in Apr 2025 ### 8/10 Good #### Phillip 23 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not a bad place to stay Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps. ##### Phillip Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Octavio 6 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything about this hotel good nice and clean. ##### Octavio Stayed 3 nights in Oct 2024 ### 8/10 Good #### Anne 10 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel, good location. Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional. ##### Anne Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Jordon 23 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing staff and very welcoming. ##### Jordon Stayed 4 nights in Sep 2024 ### 8/10 Good #### keith 8 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :) ##### keith Stayed 2 nights in Apr 2025 ### 8/10 Good #### Gerald 4 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location station close to hotel made travel very easy. ##### Gerald Stayed 3 nights in May 2024 ### 10/10 Excellent #### David 11 Jun 2025 Liked: Cleanliness, property conditions & facilities The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional. ##### David Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### John 25 May 2025 Liked: Cleanliness, amenities, property conditions & facilities It was very futuristic. Everything worked and the bed was comfortable and the staff were really nice and accomodatinf especially the room service people. Many thanks for everything ##### John Stayed 2 nights in May 2025 ### 10/10 Excellent #### Daniel Adam Horan 19 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend. ##### Daniel Adam Horan Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Martin 22 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a room at the 12 floor. Amazing view over the city. Very big room. Bathtube was great. 2 person fits in there. Cleaning service great. We can recommend that hotel. ##### Martin Stayed 6 nights in Apr 2025 ### 8/10 Good #### Elbert 5 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff. & Service Great ##### Elbert Stayed 7 nights in May 2024 ### 10/10 Excellent #### nic 19 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Thoroughly enjoyed staying at the hotel, room was super comfy and well laid out. Would have been nice to visit the top floor but it was closed during our stay. Short walk to metro station made it easy to get in to the centre. ##### nic Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Octavio 18 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel rooms are so nice every floor has a different concept ##### Octavio Stayed 1 night in Oct 2024 ### 8/10 Good #### Barbara 22 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Interesting design concept. Really good place for resting and easy access to transportation. ##### Barbara Stayed 2 nights in Jun 2024 ## Expedia's Latest Trends ### Hotels > [Apartosuites Jardines de Sabatini](https://www.expedia.co.uk/Madrid-Hotels-Apartosuites-Jardines-De-Sabatini.h1276024.Hotel-Information) > > [Leonardo Hotel Madrid City Center](https://www.expedia.co.uk/Madrid-Hotels-Leonardo-Hotel-Madrid-City-Center.h523265.Hotel-Information) > > [The Social Hub Madrid](https://www.expedia.co.uk/Madrid-Hotels-The-Social-Hub-Madrid.h78374904.Hotel-Information) > > [Bob W Madrid Atocha](https://www.expedia.co.uk/Madrid-Hotels-Bob-W.h83643011.Hotel-Information) > > [Infanta Mercedes](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Infanta-Mercedes.h545767.Hotel-Information) > > [Latroupe Prado](https://www.expedia.co.uk/Madrid-Hotels-Latroupe-Madrid.h92166187.Hotel-Information) > > [Hotel Maydrit Airport](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Maydrit-Airport.h2206360.Hotel-Information) > > [Colectia Stays Atocha](https://www.expedia.co.uk/Madrid-Hotels-Uma-House-Retiro.h44538259.Hotel-Information) > > [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > > [Axel Hotel Madrid - Adults Only](https://www.expedia.co.uk/Madrid-Hotels-Axel-Hotel-Madrid-Adults-Only.h18944163.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [Only YOU Hotel Atocha](https://www.expedia.co.uk/Madrid-Hotels-Only-YOU-Hotel-Atocha.h14725875.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [Hotel Acta Piramides](https://www.expedia.co.uk/Madrid-Hotels-Holiday-Inn-Madrid-Piramides.h562121.Hotel-Information) > > [Bless Hotel Madrid, a member of The Leading Hotels of the World](https://www.expedia.co.uk/Madrid-Hotels-Bless-Hotel-Madrid.h865586.Hotel-Information) > > [INNSiDE by Meliá Madrid Valdebebas](https://www.expedia.co.uk/Madrid-Hotels-Innside-Madrid-Valdebebas.h103911115.Hotel-Information) > > [Hotel Nido Príncipe Pío](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Nido-Principe-Pio.h111653500.Hotel-Information) > > [Catalonia Gran Via Madrid](https://www.expedia.co.uk/Madrid-Hotels-Catalonia-Gran-Via.h27727.Hotel-Information) > > [Plaza de España Skyline](https://www.expedia.co.uk/Madrid-Hotels-Be-Mate-Plaza-De-Espana.h22240886.Hotel-Information) > > [Radisson RED Madrid](https://www.expedia.co.uk/Madrid-Hotels-Radisson-RED-Madrid.h4159.Hotel-Information) > > [The Westin Madrid Cuzco](https://www.expedia.co.uk/Madrid-Hotels-The-Westin-Madrid-Cuzco.h21276.Hotel-Information) > > [Only YOU Boutique Hotel](https://www.expedia.co.uk/Madrid-Hotels-Only-YOU-Boutique-Hotel.h6427217.Hotel-Information) > > [The Social Hub Madrid 4 star](https://www.expedia.co.uk/Madrid-Hotels-The-Social-Hub-Madrid-4.h78393913.Hotel-Information) > > [Pestana CR7 Gran Vía Madrid](https://www.expedia.co.uk/Madrid-Hotels-Pestana-CR7-Gran-Via-Madrid.h66244097.Hotel-Information) > > [Feelathome Madrid Suites Apartments](https://www.expedia.co.uk/Madrid-Hotels-Feelathome-Madrid-Suites-Apartments.h22737145.Hotel-Information) > > [Hotel Madrid Gran Via 25 Affiliated by Meliá](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Madrid-Gran-Via-25-Affiliated-By-Melia.h20410.Hotel-Information) > > [Pierre & Vacances Apartamentos Edificio Eurobuilding 2](https://www.expedia.co.uk/Madrid-Hotels-Pierre-Vacances-Apartamentos-Edificio-Eurobuilding-2.h68712.Hotel-Information) > > [Room Mate Macarena, Madrid Gran Vía](https://www.expedia.co.uk/Madrid-Hotels-Room-Mate-Rex.h44261923.Hotel-Information) > > [Hotel Zentral Castellana Norte](https://www.expedia.co.uk/Madrid-Hotels-Occidental-Castellana-Norte.h1845920.Hotel-Information) ---