Ratings based on 170 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from London, UK

expected better

Posted 03-Jan-2011
went there with my hubby on new year's eve to watch the fireworks from there, we had a room on the 8th floor with a very nice view on the tower bridge, the staff were very helpful and nice, and the breakfast was yummy overlooking the harbour, however the building is very old the wallpaper were scratched, the pillows were very uncomfortable, and when we wanted to order food from the 24hrs room service @ 11 pm we were told they ran out of food and only had burgers and pizza which were very bad
4 out of 5
Recommended
by A verified traveller from Hampshire England

Pricing

Posted 19-Dec-2010 on Hotels.com
We had planned to have breakfast in the hotel on the 2 mornings of our stay. However, the ridiculously expensive breakfasts put us off immediately. I do not know what visitors from abroad must think about the costs. £17. odd for a cotinental breakfast only a few pence less than a 3 course lunch in the Carvery seems like profiteering and a full English breakfast dearer than both of them. Also £7.50 for a normal gin and tonic is again pure profiteering. Also our room was cold as the air conditioning was very inefficient. The position of the hotel is excellent and apart from the above very comfortable. The meal in the Carvery on Sunday was delicious although our table was booked for 12.30 as we had a train to catch and we had go into the restaurant at 12.45 to ask them to open up. I would recommend your hotel but would have to be honest about some of your pricing.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from SLC, UT

Excellent time at the Tower

Posted 15-Dec-2010
I have stayed here many times, the hotel is excellent and the location is great....especially the Katherine's Dock area behind it - amazing Indian Restuarant, Mala, right behind.
4 out of 5
Recommended
for Families
by A verified traveller from West Yorkshire

lovely family hotel

Posted 07-Dec-2010
First impression,our doorman,pleasent nothing to much trouble and smiling. A little wait to cheak in but again the staff were helpfull,rooms nice and clean, cleaners also pleasent.
2 out of 5
by A verified traveller from New York

Very LOW value for money. The rooms were AWFUL! I will not be going back.

Posted 29-Nov-2010
VERY LOW VALUE FOR MONEY! I am a business traveller and chose this hotel for its location as well as for the level it seemed to be in. They charged me the same price the Hilton in London Bridge charged for that weekend, thus I expected Hilton level of room and service. The room I received was TINY. It looked more like a youth hostel room with a single, very short bed. In fact it was so small, I couldn't put my bag anywhere without having to hop over it in order to get to the bathroom. It was very small and uncomfortable. When I complained, I was offer to upgrade for one night for 30 more pounds to a room that was reasonable which was available for only one night and then I was placed back in the small room again. when I asked to check out and go to a different hotel, I was informed that I will be charged for the whole stay even if I check out before (and they will probably sell the room to another person). I found myself stuck with that room but trying to avoid being in it the whole weekend, looking for things to do, just not to go back. That was not the idea I had in mind for that very high overcharged price. Very disappointed. I will not be going back.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 25-Nov-2010 on Hotels.com
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 09-Nov-2010 on Hotels.com
5 out of 5
Recommended
by A verified traveller from WaRRINGTON

Posted 02-Nov-2010 on Hotels.com
Excellent location,
5 out of 5
Recommended
for Couples
by A verified traveller from Solihull, West Midlands

Fantastic location

Posted 02-Nov-2010
The hotel is in a fantastic location. They will offer an upgrade on arrival but really no need as the standard room is of a good quality. Staff were friendly and helpful. Drinks in the bar were expensive. Would definitely stay there again.
4 out of 5
Recommended
for Couples
by Sarah from Swindon

Great area

Posted 19-Oct-2010
A great location, looking out over the Tower of London and Tower Bridge. Although we had a road side room, the noise wasn't too bad. The surrounding area is great for restaurants and bars. There's good touristy stuff in walking distance and you could walk all along the river from here to the Houses of Parliament if you felt like it!