Ratings based on 1,305 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

close to airport

Posted 20-Jul-2015
Pros: Close to airport
Cons: The food was a bit expensive. It would have been nice to have some lower cost alternitives
Location: Even the Underground is a good distance away. This is really a good hotel if you need to catch an early flight.
I wish they offered a free shuttle to airport. The room was clean. It was not close to much else but the airport
5 out of 5
Recommended
for Everyone
by A verified traveller

Near Heathrow

Posted 14-Jul-2015
I thought I'd lost my purse and the bar staff and receptionist were extremely kind and helpful. My purse turned out NOT to be lost.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jul-2015
ホテルは改修中であったが、われわれの部屋は改修が終わっており、大変きれいであった。夕食もホテルでとったが、ビュッフェ形式でイギリスの物価から考えて妥当な値段であり、おいしかった。
1 out of 5
by A verified traveller

Open During Construction Makes Them Lots of Money

Posted 11-Jul-2015
Pros: Great staff and breakfast. Great views from some rooms of a LHR runway. Close to LHR.
Cons: Get the renovations completed ASAP and don't sell rooms with construction odors near them. Beware of the second floor!
Location: Be sure to get the right Hotel Hoppa bus numbers to this hotel. They were recently changed. Wrong one on the bus website. H2 doesn't run anymore.
Stayed at this hotel a couple of months ago surprised to learn it is being completely renovated. But this time the renovations were far more extensive, and they are selling rooms near the construction which stink like fresh paint and other construction odors. Seemed to have to walk a half mile around construction to get to a room which nobody could sleep in from the construction smells. Had to change rooms. They offered a bar drink as compensation. We don't drink! Water from the bathroom faucet into the tea kettle turned white. They really need to shut the place down while renovating but of course cash flow must come in. During morning rush time with only two elevators working hotel staff hogged the guest elevators moving huge tubs of laundry which filled the elevators. Apparently no service elevators. 20 people were waiting on the first floor at 0800 hrs. On the positive side the staff was kind and understanding, and the British breakfast buffet was outstanding as it always is. Wait another year to stay there.
4 out of 5
Recommended
for Everyone
by A verified traveller from Nigeria

Nice hotel very accessible to all Heathrow Airport

Posted 09-Jul-2015
Pros: already indicated them above
Cons: Front desk hospitality
Not too friendly front office staff Very friendly and responsive room cleaning staff Good buffet breakfast Very old lifts which were always malfunctioning though two new ones have been commissioned on the day of checkout
4 out of 5
Recommended
for Everyone
by A verified traveller

Quick Stopover

Posted 05-Jul-2015
Location: Easy trip into London on the tube for the night out. Free bus to the tube stops right in front of the hotel. Very easy and convenient.
Just a one night stay en route from France to Canada. No issues at all with the hotel, although they were in the midst of renovations. Did not interfere with our stay other than we had to walk miles to an elevator. Staff was very friendly and helpful. Room was quite nice actually. Served our purposes well.
3 out of 5
Recommended
for Everyone
by A verified traveller

very easily accessible to the heathtow hotels

Posted 01-Jul-2015
Mixed. Some of the hotel staff at the front desk were unfriendly. They saw their attending to some of us from expedia bookings as favor rather than service
4 out of 5
Recommended
for Everyone
by A verified traveller from Philippines

Good hotel close to the airport

Posted 29-Jun-2015
Great view of the airport without the noise. Check In took a little longer than expected for a "good hotel" but after that all was good. I was in a newly refurbished room that was very confortable. Staff are very competent and friendly and we would stay there again.
2 out of 5
by A verified traveller from london heathrow

Nice hotel near airport

Posted 29-Jun-2015
I went into the reception area where there is a machine to buy a ticket for the bus to take me to the airport. The machine was not taking the money, I called a porter over after many try's to be told the machine was not taking any coins and was told I could pay on the bus, so the people behind me went outside and queued before me, when the bus came everyone got on except the last 3, which I was one of them because the bus was full. I went back into the hotel and spoke with the duty manager to say I was not very happy, if there was a notice on the machine to say it was not excepting any coins, I would have got on the bus but had to wait 25 mins for the next bus, so I could not do any shopping in the airport and when I got on the bus I had to pay 50 pence more on the bus for no fault of my own.
3 out of 5
by A verified traveller

Posted 28-Jun-2015
Hotel is not far from the airport but not convenient. Shuttle ( not very reliable) is available but is not free. Taxi is expensive considering the proximity of hotel to airport. If you plan not to have any additional cost while staying at the airport pick one directly in the terminal. Much more convenient!