Ratings based on 1,165 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom IL

Close to airport

Posted 28-Mar-2015
It was almost impossible to find our room! Hall directions were incorrect. Free public transportation to airport and underground is a blessing. Room was very clean.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, MA. USA

Very convenient to Gatwick airport.

Posted 26-Mar-2015
Pros: Convenience.
Cons: Bigger signs, very easy to find when getting off the plane.
Location: Very convenient airport transit hotel.
Very convenient to Gatwick airport, take elevator to second floor, walk down corridor to hotel. Not bad for a transit airport hotel, clean, convenient, good value.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Leeds

Posted 25-Mar-2015
Very good, great location, the newly refurbished rooms are great, modern and clean, one small thing is just the poor pillows made for a intermittent nights sleep.
2 out of 5
by A verified travellerfrom Seattle

Close to Heathrow

Posted 12-Mar-2015
Pros: Close to airport
Cons: KIng beds, bigger rooms
Location: Only reason to go there is to wait for a flight.
No shuttle. Had to wait 30 min. to get bus from airport. Room small and not so comfortable.
Comment from Hotel Management
16-Mar-2015 by Jan, Hotel Management
Dear Michael, Thank you for your review. The hotel does not run its' own transport due to airport restrictions, but a free bus service stops outside on the main road as where a paid service (Hoppa) runs from right outside the front door. Regards,
5 out of 5
Recommended
for Everyone
by A verified travellerfrom winnipeg

good airport stop over

Posted 23-Feb-2015
Pros: helpful staff
Cons: not much
Location: on free bus from heathrow. convenient to get into the city.
Excellent hotel near heathrow newly renovated with great staff.
Comment from Hotel Management
06-Mar-2015 by Jan, Hotel Management
Dear Selebi, I was so pleased to read that you approve of our refurbishments and that you enjoyed our great staff. We hope to see you back real soon. Jan
2 out of 5
by A verified travellerfrom BL

Tatty hotel, noisy building eork taking place

Posted 20-Feb-2015
Avoid, value for money poor. Rooms very old and uncomfortable. Hairdryer, TV and minibar decrepit. Bathroom tired - would never stay again
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

loveky hotel nice view of runway

Posted 17-Feb-2015
staff was cheerful and made it a pleasant stay. requested a room without having runway view and they made it possible which I was ever so grateful for. For the price it was an amazing deal!
2 out of 5
by A verified travellerfrom Miami

Great staff, horrible hotel

Posted 15-Feb-2015
Pros: ONLY thing - the STAFF, mainly tye reception and the restaurant staff...
Cons: EVERYTHING FROM THE FOUNDATION UP
Location: Convenient location due to its proximity to Heathrow and easy access to the subway...
Hotel is in a very convenient location, and the staff was great, all of them! However the hotel itself is in need of a serious renovation...the so called "club floor" had the carpet held by duct tape - throughout the entire floor...???? Room - horrible... Furniture from the 70's and a TV from 1955 ... Heating and cooling of the room is a hit or miss, you don't know what will come out of the vents...Really horrendous considering how much you pay per night... ELevators are not sure if they are going up or down...list could go on for days...ONLY saving grace of this "Bates Motel" was its staff which were great... Will never go back or recommend unless some serious renovation is done... Photos are deceiving and they should tell guests the hotel is "supposedly" under renovation...
Comment from Hotel Management
06-Mar-2015 by Jan, Hotel Management
Dear M, Thank you for your feedback. You will have read about our full refurbishment and I wish you would have tried our new rooms with individually controlled air-conditioning and 39" flat screen televisions with FreeView. As for our lifts - I can confirm that we are about to replace these in their entirety. I hope you will try us again. Jan
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Gute Lokation, gutes Zimmer!

Posted 02-Feb-2015
War auf Geschäftsreise und der Aufenthalt war sehr angenehm!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Manchester

Stay at the Renaissance Hotel.

Posted 27-Jan-2015
When I arrived at the Renaissance Hotel, I was met by very polite and helpful staff. Nothing was too much trouble. The room was clean and spacious, which was handy. As a plane spotter, I requested a room which was facing the runway at Heathrow Airport. It was surprise treat for my girlfriend because it was a special birthday on the day if arrival. She is a fellow plane spotter !!!!!!!!!!!! The room was upgraded as a treat for my girlfriend. There was some restoration work being done. The noise was minimal.