Ratings based on 1,109 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Manchester

Stay at the Renaissance Hotel.

Posted 27-Jan-2015
When I arrived at the Renaissance Hotel, I was met by very polite and helpful staff. Nothing was too much trouble. The room was clean and spacious, which was handy. As a plane spotter, I requested a room which was facing the runway at Heathrow Airport. It was surprise treat for my girlfriend because it was a special birthday on the day if arrival. She is a fellow plane spotter !!!!!!!!!!!! The room was upgraded as a treat for my girlfriend. There was some restoration work being done. The noise was minimal.
1 out of 5
by A verified travellerfrom T

against the odds

Posted 22-Jan-2015
when we approached the hotel, clinched the door Handel tight hoping that the building I was looking at was not my hotel, instantly i braced and was like ok it's just the outside. The foyer and entrance was amazing my room was perfect but in all honesty it will be a very amazing hotel once the renovation is completed epically on the outside.
2 out of 5
by A verified travellerfrom San Diego, CA

Antiquated Maze

Posted 22-Jan-2015
Pros: The staff was friendly.
Cons: Modernize the rooms with better climate control; fix the signs directing people to their room numbers; Add another bank of elevators
Location: Close to Heathrow and there is a free bus.
Firstly, this plaze is a huge maze. My room number was 2178. I literally had a 3-mibnute walk from the elevators to my room and since the signs directing you to the room numbers are all confused you end up walking down a lot of dead end hallways looking for your room. Once I finally located my room the electronic key took 10-15 tries before it worked. I had heard people complaining about this down at the front desk so I knew I had to keep trying and eventually the door responded. It was like this the entire stay despite attempts at new key replacements. The problem is obviously with the locking system and not the cards. The room was extremely dated like the rest of the hotel and when I first got into my room someone had left the heat turned all the way up so it was sweltering in there and since you cannot open the windows, it took hours to cool down even though I turned the ancient thermostat to the cool setting. It was freezing outside but since you couldn't open the windows, a lot of good that did. This hotel is about a 5-minute bus ride from Heathrow and when I asked the cleark where to get the bus back to the airport they tried to sell me a bus pass for 5 pounds 90 when I knew perfectly well that there was a free bus. After I pointed this out they told me where to catch it. You don't have to pay the ridiculous fee to ride the bus. for 5 minutes.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Earth

Nice hotel close to Heathrow

Posted 18-Jan-2015
Every went smoothly. I would stay there again. Clean, comfortable, nice staff, good location.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Close to airport

Posted 18-Jan-2015
Pros: My room overlooking the airport runway, so close to my terminal
Cons: Refunding if cancellation is done 24hrs before arrival
Location: Did not have time, only wants to relax
Very cooperative staff, comfortable room, acceptable charge
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jan-2015
The staff was amazing!!! Very accommodating. The rooms and hotel were very clean. Highly recommend the hotel!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida

Great location for Heathrow

Posted 13-Jan-2015
Hotel is going through a restoration but the rate reflected that. Also, they have free wifi which is unfortunately not as common as it should be so qudos to them! Overall, I was pleased with my stay.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

Stayed for the view.

Posted 13-Jan-2015
I booked the Renaissance purely for the view of the runway at Heathrow. Yes the rooms are old however they are in the process of refurbishing so this shouldn't be a problem in the near future. A perfectly fine hotel for one night if you need to stay near the airport. Certainally not for leisure.
Comment from Hotel Management
19-Jan-2015 by Jan, Hotel Management
Dear Christopher, I was pleased that you enjoyed our fantastic views. Our refurbishment is well underway and all our rooms will be fully refurbished. Kind regards, Jan Lensen General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Heathrow Airport

London Heathrow Airport

Posted 09-Jan-2015
Pros: nice big rooms well looked after.
Cons: nothing can be improved
Location: near Heathrow Airport, easy to get to. Good local pub nearby
Good location to London Heathrow airport, easy to get to on the bus to airport.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Hamburg

Angenehmer Aufenthalt trotz Bauarbeiten

Posted 03-Jan-2015
Pros: Der günstige Preis
Location: Das Hotel liegt im Stadtteil Cranford/Hillingdon direkt an der Hauptstrasse M4 Bath Road.
Das Hotel liegt nahe am Flughafen Heathrow und ist für Kurzaufenthalte gut geeignet. Die Verkehrsanbindung ist gut, mit der Buslinie 105 erreicht man direkt den Airport in Heathrow und mit den Bussen 81 und 222 hat man in Hounslow West Anschluss an die Piccadilly Line der U-Bahn (Man benötigt etwa 40 min. zum Stadtzentrum) Obwohl die Zimmer gut gedämmt sind, konnte man tagsüber etwas vom Flughafenbetrieb hören, welcher aber ab 22 Uhr nicht mehr wahrnehmbar ist. Und zur Zeit finden im Hotel Renovierungsmaßnahmen statt, diese sollen aber im laufe des Frühjahres beendet sein. Die renovierten Zimmer sind sehr nett und komfortabel, leider sind die Wege dorthin aber sehr lang, was aber eindeutig an der Gebäudearchitektur liegt. Das Personal war immer sehr freundlich und auch hilfsbereit. Beim Einchecken wird man auf die Möglichkeit einer Kautionshinterlegung ( in bar oder Kreditkarte) hingewiesen, es besteht aber auch die Option Pay-as-you-go, sollte man die Zimmerservices etc nutzen wollen. Auf der anderen Strassenseite findet man einen Mc Donalds, sowie direkt in der Hotellobby einen Starbucks und einen Souvenirladen