Ratings based on 1,283 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

very easily accessible to the heathtow hotels

Posted 01-Jul-2015
Mixed. Some of the hotel staff at the front desk were unfriendly. They saw their attending to some of us from expedia bookings as favor rather than service
4 out of 5
Recommended
for Everyone
by A verified traveller from Philippines

Good hotel close to the airport

Posted 29-Jun-2015
Great view of the airport without the noise. Check In took a little longer than expected for a "good hotel" but after that all was good. I was in a newly refurbished room that was very confortable. Staff are very competent and friendly and we would stay there again.
2 out of 5
by A verified traveller from london heathrow

Nice hotel near airport

Posted 29-Jun-2015
I went into the reception area where there is a machine to buy a ticket for the bus to take me to the airport. The machine was not taking the money, I called a porter over after many try's to be told the machine was not taking any coins and was told I could pay on the bus, so the people behind me went outside and queued before me, when the bus came everyone got on except the last 3, which I was one of them because the bus was full. I went back into the hotel and spoke with the duty manager to say I was not very happy, if there was a notice on the machine to say it was not excepting any coins, I would have got on the bus but had to wait 25 mins for the next bus, so I could not do any shopping in the airport and when I got on the bus I had to pay 50 pence more on the bus for no fault of my own.
3 out of 5
by A verified traveller

Posted 28-Jun-2015
Hotel is not far from the airport but not convenient. Shuttle ( not very reliable) is available but is not free. Taxi is expensive considering the proximity of hotel to airport. If you plan not to have any additional cost while staying at the airport pick one directly in the terminal. Much more convenient!
5 out of 5
Recommended
for Everyone
by A verified traveller from NH, USA

Enjoyable Stay

Posted 23-Jun-2015
Pros: I liked the Staff most of all. Friendly atmosphere and very clean.
Location: Handy to the airport and the Underground.
Great hotel. The Staff was very helpful and they went the extra mile to accommodate me with Maps, reservations and tickets, etc.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Nice hotel near airport

Posted 20-Jun-2015
The hotel is currently under renovation but that did not affect our stay. The staff were extremely friendly and kind. The renovated rooms are really nice. There are long hallways in the hotel so that may be a problem for some. However, the stay was comfortable and hotel was very well sound proofed.
4 out of 5
Recommended
for Everyone
by A verified traveller from Miami

Nice and close to Terminals..

Posted 15-Jun-2015
Very good service the building is being remodeled with very nice finishes...
4 out of 5
Recommended
for Everyone
by A verified traveller from boston

Quiet hotel near airport

Posted 08-Jun-2015
Pros: Good staff interaction.
Cons: See text above
Good location for travelers who near easy access to Heathrow. Amazingly enough, although you can see planes taking off on the runway full tilt, you can't hear a sound. Excellent service from staff. Only complaint is lack of instructions for managing heating and cooling system and paucity of pillows. Regarding the former, engineer responded very promptly with phone instructions to adjust temp control--it would have been nice to have written instructions to avoid call and waiting for call back or actual visit from maintenance.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Denton, TX

Under Construction

Posted 08-Jun-2015
It is always a little uncomfortable staying at a property during the construction phase. This is to be expected. Other than a slight inconvenience it is a nice property and I would stay their again when traveling through Heathrow Airport..
4 out of 5
by A verified traveller

Posted 05-Jun-2015
Net hotel, groot. Conciërge wilde wel helpen met het inchecken van mijn vlucht op Heathrow, maar dat lukte hem niet. Wi-Fi code wordt niet standaard gegeven, zou wel handig zijn, nu moest ik naar de receptie bellen. Kamer was keurig netjes.