2/10 Terrible
Nora
Travelled with family
16 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONT BOOK HERE! Pictures are a total lie. This place is a dump, unsafe in terrible conditions. Rooms are a joke, upon arrival and after going down to the basement to our assigned room we got to a room where we barely fit, the walls had water stained, the shower had mold everywhere, the toilet water had a rim of who knows what color, pinkish. The window was not a window but just a curtain. It looked like they painted themselves because you could see the marks of the brush all over. The front desk guy offered a new room, in newer conditions and it had the same issues except that it was on the top floor without a lift/elevator, we tried another one that you had to go out, it was was in an alley full of trash bags and things. We grabbed our belongings and ran away from this s.. hole. I believe their policy is to send an email after you book indicating they are under “remodeling” and hope it’s ok. When we got to the reception there was a sofa covered with a sheet, yes a sheet and I thought must be because of the construction. When i inquired about the construction, the front desk person wasn't even aware of it and said that there isnt such a thing, so it’s a total LIE!! Immediately i contacted expedia (good thing I had bought a sim card) and they try to processed a cancelation on the spot, however their procedure was to call the property. Expedia called the front desk didn't pick up I saw him ignoring the call and then putting it on silent, the other number they provided was a fax
Nora
Stayed 4 nights in Jun 2024
