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Novotel London ExCeL, London

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Novotel London ExCeL

7 Western Gateway Royal Victoria Dock London, E16 1AA England

Waterfront London hotel near ExCeL London, O2 Arena & Canary Wharf

Opposite ExCeL London
Situated opposite the ExCeL Exhibition Centre & ICC London and near the O2 Arena, Canary Wharf, Greenwich and London City Airport. The hotel is five minutes walk from Custom House (for ExCeL) train station. Show more
Restaurant, Bar & Terrace
At Novotel London ExCeL recreational facilities include a Gym, Sauna and a Steam Room. The hotel also features the Upper Deck Restaurant and Bar with outdoor terrace overlooking the water of Royal Victoria Dock
Novotel ExCeL Bedrooms
The spacious guest rooms feature sofa beds, minibars and in-room safes. Broadband and wi-fi are available in all bedrooms (surcharge). Hide

GUEST REVIEWS

4.1out of 5

Expedia Guest Rating

93%

of guests recommend

TripAdvisor Traveller Rating

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TripAdvisor Traveller Rating

TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be dd/mm/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 28/06/2013. The check-out date cannot be after 28/06/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Room type  
Superior room queen bed convertible sofa - Best Rate
1 queenSofa bed. Desk. Television with satellite channels, pay movies, and TV Internet access (surcharge). Wired and wireless Internet access (surcharge). In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with separate bathtub and shower. Bath amenities include hair dryer and complimentary toiletries. Blackout drapes/curtains, clock radio, and iron/ironing board. Non-Smoking.
Executive Rm 1Queen bd + convertibleSofa - Best Rate
1 queenSofa bed. Desk. Television with satellite channels, pay movies, and TV Internet access (surcharge). Complimentary wired Internet access. In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with separate bathtub and shower. Bath amenities include hair dryer and complimentary toiletries. Blackout drapes/curtains, clock radio, and iron/ironing board. Non-Smoking.
Superior Room 2 Single Beds - Best Rate
2 singleSofa bed. Desk. Television with satellite channels, pay movies, and TV Internet access (surcharge). Wired and wireless Internet access (surcharge). In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with separate bathtub and shower. Bath amenities include hair dryer and complimentary toiletries. Blackout drapes/curtains, iron/ironing board, and soundproofing. Non-Smoking.
There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go
  • There are no room charges for children 16 years old and younger who occupy the same room as their parents or guardians, using existing bedding.
Policies
  • Minimum check-in age is 18
  • Check-out time is
  • Check-in time starts at
  • American Express accepted
  • Barclaycard accepted
  • Diners Club accepted
  • Eurocard accepted
  • JCB International accepted
  • MasterCard accepted
  • Visa accepted
Fees
  • The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Self parking fee: GBP 15.00 per night (in/out privileges)
    • Pet fee: GBP 10 per pet, per night
    • Fee for in-room high-speed Internet (wired): GBP 7.99 (for 60 minutes, rates may vary)
    • Fee for in-room wireless Internet: GBP 1.50 (for 30 minutes, rates may vary)
    • Buffet breakfast fee: GBP 15.45 per person (approximate amount)
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Accessibility Options

  • Accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Handicapped parking
  • In-room accessibility

Property Amenities

  • Sauna
  • Air-conditioned public areas
  • Fitness facilities
  • Bar/lounge
  • Total number of rooms - 257
  • Express check-out
  • 24-hour front desk
  • Currency exchange
  • Babysitting or child care
  • Restaurant(s) in hotel 1
  • Self parking (surcharge)
  • Elevator/lift
  • Room service
  • Luggage storage
  • One meeting/conference room
  • Parking limited (surcharge)
  • Number of floors - 9
  • ATM/banking
  • Audio-visual equipment
  • Smoke-free property
  • Banquet facilities
  • Breakfast available (surcharge)
  • Business center
  • Business services
  • Coffee in lobby
  • Complimentary newspapers in lobby
  • Concierge services
  • Dry cleaning/laundry service
  • Event catering
  • Tours/ticket assistance
  • Wireless (high-speed) Internet access - surcharge
  • Wired (high-speed) Internet access - surcharge
  • Laundry facilities
  • Multilingual staff
  • Parking (surcharge)
  • Room service (24 hours)
  • Year Built - 2004
  • Meeting facilities size (feet) - 3433
  • Shoe shine
  • Number of buildings/towers - 1
  • Steam room
  • Suitable for children
  • Television in lobby
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Rooms

Novotel London ExCeL offers 257 spacious guestrooms. Guest rooms are furnished with two-seater sofa beds and unique pivoting desks for work or dining. Televisions offer satellite channels with radio, pay movies and TV Internet access (surcharge). Broadband and wireless high-speed Internet access are available for a surcharge; direct-dial phones, complimentary newspapers and in-room safes are also provided. Coffee/tea facilities are provided. Bathrooms include separate bathtubs and showers, complimentary toiletries and hair dryers. Minibars and climate control are also included. Housekeeping is provided and wake-up calls can be requested. Cribs (infant beds) are also available on request. All guest rooms are non-smoking.

Novotel London ExCeL, London, England, Rooms Guest Room

Room Amenities

  • Pay movies
  • Climate control
  • Voice mail
  • Direct-dial phone
  • Minibar
  • Coffee/tea maker
  • Wake-up calls
  • Private bathroom
  • Hair dryer
  • Separate bathtub and shower
  • Satellite television service
  • Iron/ironing board
  • Desk
  • Window opens
  • Complimentary newspaper
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Daily housekeeping
  • Complimentary toiletries
  • In-room safe
  • Electronic/magnetic keys
  • Sofa bed
  • Cribs (infant beds) available
  • Non-smoking only
  • Wireless high-speed Internet access (surcharge)
  • Dial-up Internet access (surcharge)
  • Television Internet access (surcharge)
Show all room amenities Hide room amenities

Dining

Novotel London ExCeL offers the Upper Deck Restaurant and Bar, plus the Upper Deck Terrace with stunning views overlooking Royal Victoria Dock and towards Canary Wharf and the O2 Arena. 24-hour room service is available.

Novotel London ExCeL, London, England, Dining Restaurant

Recreation

  • Sailing nearby
  • Dock nearby
  • Boat launch nearby
  • Swimming nearby
  • Playground on site

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Novotel London ExCeL

4.1
out of 5
avg. guest rating
Hotel service:
4.2
Hotel condition:
4.3
Room cleanliness:
4.3
Room comfort:
4.0
Location:
3.9
Neighbourhood:
3.5
93%

of guests recommend

out of 44 reviews

Write a review of this hotel

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A Traveller from henley-on-Thames
3.0
out of 5
Recommends this hotel
Posted 16 Dec 2011

“Good stay in London”

As a 'secret' hotel, the Novotel was very well priced. Location is convenient for DLR and London underground. Secure car park under hotel very easy to use, although £15 per 24 hrs is quite steep. Public areas very pleasant and staff very helpful. Not sure I would put the bedrooms in 4 star category (bathrooms in particular) but overalit was clean, the bed was very compfortable and we had a pleasant stay.

Area recommendations
The East end of London - Docklands area, is becoming more and more accessable by public transport so I think it is worth considering the area to stay in as Central London hotels are becoming so so expensive now.
Comment from the hotel's management
Thank you for staying at the Novotel London ExCeL, Royal Victoria Dock. We were pleased you found the room clean and comfortable and the staff helpful. The hotel is indeed close to the D.L.R. (Docklands Light Railway) station of Custom House (for ExCeL) or alternatively Royal Victoria station. We sincerely hope we have an opportunity of welcoming you back to the hotel in the future.
Hotel Management, General Manager
Posted 22 Dec 2011
A Traveller from Belfast, Northern Ireland
4.0
out of 5
Recommends this hotel
Posted 15 Dec 2011

“Lovely hotel, friendly staff”

Very satisfied with this hotel, highly recommended!

Comment from the hotel's management
Thank you for taking the time to provide feedback on your recent stay at the Novotel London ExCeL, Royal Victoria Dock. We are delighted to hear that you enjoyed your stay with us and recommended us on Expedia. We look forward to welcoming you back on another trip to London’s Docklands area.
Hotel Management, General Manager
Posted 22 Dec 2011
A Traveller from Norwich
5.0
out of 5
Recommends this hotel
Posted 3 Dec 2011

“Highly recommended”

Excellent value for money! Modern decor. Clean. Short walk from DLR station with easy access to the O2 - we stayed after watching a concert. Staff were very friendly, professional and helpful.

Comment from the hotel's management
Thank you for taking the time to provide feedback on your recent stay at the Novotel London ExCeL, Royal Victoria Dock. We are delighted to hear that you enjoyed your stay with us and found the staff friendly and the hotel convenient for the O2 Arena and DLR (Docklands Light Railway). We look forward to welcoming you back on another trip to London’s Docklands area.
, Hotel Management
Posted 19 Dec 2011
A Traveller from Kent
4.0
out of 5
Recommends this hotel
Posted 28 Nov 2011

“So handy for ExCel”

Staying here for Top Gear show at ExCel which is a couple of minutes' walk away. Two double beds in very comfortable room - excellent breakfast. Some noise from people outside on grass area until late in the night disturbed us. Tiny loo behind the room door but being separate from bathroom was quite handy. Staff friendly and efficient. Would stay again.

Comment from the hotel's management
Thank you for taking the time to provide feedback on your recent stay at the Novotel London ExCeL, Royal Victoria Dock. We are delighted to hear that you enjoyed your stay with us during Top Gear @ ExCeL London. We look forward to welcoming you back on another trip to London’s Docklands area.
Hotel Management, General Manager
Posted 6 Dec 2011
A Traveller from Sussex, United Kingdom
5.0
out of 5
Recommends this hotel
Posted 17 Nov 2011

“"Great Experience"”

We found this hotel apsolutely fabulous. Very superior hotel in all ways. The staff bent over backwards to help you. Superb breakfast. Excellent location, with Central London only 25 minutes away.

Area recommendations
I would recommend the Docklands and Canary Wharf to visit. Definitely a boat trip on the Thames is a must.
Comment from the hotel's management
Warm greetings from the Novotel London ExCeL, Royal Victoria Dock. We were pleased to see your rating on Expedia and hear your subsequent feedback. A boat trip on the Thames is definitely a highlight of any trip to London. We hope we will have the pleasure to welcome you back to the Novotel London ExCeL, Royal Victoria Dock on your next stay in London.
Hotel Management, General Manager
Posted 6 Dec 2011
Max W from Bournemouth, UK
5.0
out of 5
Recommends this hotel
Posted 14 Nov 2011

“Fantastic Hotel! Even better breakfast!”

Hotel was fantastic, rooms were clean and tidy, beds were comfortable and breakfast was to die for!

Area recommendations
O2 arena, Greenwich
Comment from the hotel's management
We are thrilled to read about your experience at the Novotel London ExCeL, Royal Victoria Dock. Thank you for taking the time to write such a generous review of our property and we will look forward to your next stay with us.
Hotel Management, General Manager
Posted 6 Dec 2011
Phil D from Manchester England
4.0
out of 5
Recommends this hotel
Posted 13 Nov 2011

“Excellent Hotel, location could be better”

Good modern hotel. Location is perfect for Excel, the Dome and Olympic Park. Central London is further afield but DLR station is close by.

Comment from the hotel's management
Thank you for staying at the Novotel London ExCeL, Royal Victoria Dock. We were delighted to read your review on our hotel and pleased to see that we exceeded your expectations. The hotel is indeed close to the O2 Arena & Indig02, ExCeL London (Exhibition Centre) & ICC (International Convention Centre) and Stratford with Olympic Park and Westfield Stratford City Shopping Centre. We sincerely hope we have an opportunity of welcoming you back to the hotel in the future.
Hotel Management, General Manager
Posted 6 Dec 2011
A Traveller from Lisbon
3.0
out of 5
Recommends this hotel
Posted 6 Nov 2011

“When they say it's right next to the Excel convention center...”

... they mean it, you can see it from your window if your room is on the left side of the hotel. It's a decent new modern hotel with good facilities, unfortunately my room didn't overlook the river or the convention center, no, my view was to the rooms of the Ibis next door (didn't like that), but I didn't bother changing since the russian guy at the reception took 15 minutes to find my reservation despite me giving him the reservation number, if I asked to change rooms because of the view I would have probably slept on the lobby. The rooms are pretty good and nicely decorated, they have british style 'closet' loos (all other hotels I've stayed in London had continental style restrooms). Now the bad: my salmon was undercooked and terribly bland (@ the upper deck), the shower had a terrible moisty smell, for some reason they only let you crack the window open and not open it the entire way (afraid you are gonna steal the TV???!?!) so that was kind of uncofortable not being able to clear the room of that smell in the first few minutes. The safes could be better as if you leave them open for more than a minute or so they reset the code.

Area recommendations
kensington
Comment from the hotel's management
Thank you for your feedback on the Novotel London ExCeL, Royal Victoria Dock. I was pleased to read that you found the hotel modern with good facilities and nicely decorated rooms. Naturally I am disappointed to hear your feedback on your meal in our Upper Deck Restaurant on Level 1. I would like to thank you for this feedback and I sincerely hope we have an opportunity of welcoming you back to the Novotel London ExCeL sometime in the future.
Hotel Management, General Manager
Posted 6 Dec 2011
Gburugburu I
2.0
out of 5
Does not recommend this hotel
Posted 5 Nov 2011

“Taking unfair advantage of the location”

Very tight room, the only thing you do not pay for is probably the toilet roll. Internet for £19/day? This is simply scandalous.

Comment from the hotel's management
Thank you for taking the time to provide feedback on your recent stay at the Novotel London ExCeL, Royal Victoria Dock. Internet is complimentary on the iMac computers in the hotel lobby or when staying in our Executive Rooms or Suites (Broadband only). Wi-Fi access is also available in the hotel. Thank you once again for your feedback.
Hotel Management, General Manager
Posted 6 Dec 2011
Melinda W from North Gosford, Australia
5.0
out of 5
Recommends this hotel
Posted 2 Oct 2011

“Great stay in Docklands”

Excellent service from check in to check out. Enjoyed a few cocktails @ the bar. Loved the buffet breakfast. Could not have asked for more. An easy walk from the ExCel DLR station. No need for a car.

Getting around
Tube & DLR easy to use & cost effective
Comment from the hotel's management
Thank you for taking the time to provide feedback on your recent stay at the Novotel London ExCeL, Royal Victoria Dock. We are delighted to hear that you enjoyed your stay with us and enjoyed breakfast in the Upper Deck Restaurant. We look forward to welcoming you back on another trip to London’s Docklands area.
Hotel Management, General Manager
Posted 12 Oct 2011
Back to Hotel Details

Novotel London ExCeL

7 Western Gateway Royal Victoria Dock London, E16 1AA England

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Nearby Points of Interest

  • Excel Exhibition Centre - 0.4 km / 0.3 mi
  • The O2 - 1.6 km / 1 mi
  • Thames Barrier - 1.9 km / 1.2 mi
  • The Valley - 2.5 km / 1.6 mi
  • Boleyn Ground Stadium - 2.9 km / 1.8 mi
  • University of Greenwich - 3.3 km / 2.1 mi
  • Royal Artillery Barracks - 3.6 km / 2.2 mi
  • Royal Observatory - 3.7 km / 2.3 mi
  • Greenwich Park - 4.1 km / 2.5 mi
  • Olympic Stadium - 4.3 km / 2.7 mi
  • Tower Bridge - 6.7 km / 4.2 mi
  • Tower of London - 6.7 km / 4.2 mi
  • Eltham Palace - 7 km / 4.3 mi
  • Globe Theatre - 8.2 km / 5.1 mi
  • St. Paul's Cathedral - 8.4 km / 5.2 mi

Location Highlights

  • Airport nearby
  • Convention center nearby
  • Water nearby

The closest major airports to Novotel London ExCeL are:

London (LCY-London City) - 2 km / 1.2 mi

London (LHR-Heathrow) - 32.9 km / 20.4 mi

London (LGW-Gatwick) - 41.2 km / 25.6 mi

The preferred airport for Novotel London ExCeL is London (LCY-London City).

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • London, England, UK (LCY-London City)

Area:

Canary Wharf - Docklands, London, England, United Kingdom: London’s 21st-century waterside business district, Canary Wharf is best known for its cutting-edge architecture, including the 50-storey obelisk-shaped skyscraper, One Canada Square. Get there by the Docklands Light Railway, with elevated tracks giving wonderful views into a world of glass and steel. By contrast, historic Greenwich, home to the National Maritime Museum, is just across the Thames. A foot tunnel links the two.

Novotel London ExCeL

7 Western Gateway Royal Victoria Dock London, E16 1AA England

Most recent booking for this hotel: less than 2 hours ago.
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