Ratings based on 550 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from West Yorkshire

Absolutely fabulous .....

Posted 15-Oct-2014
Pros: The rooms, both public and our twin bedroom, were comfortable, spacious and light and in the case of the Champagne Lounge, wonderfully luxurious.
Cons: Can't think of anything
Location: St Helier is a delightful town to walk around. We took a bus trip round the island with Jersey Tours and had an amazingly knowledegable bus driver.
I booked this hotel cold as I didn't know the island or St Helier and wanted to plump for something with a pool in case the weather was awful (not necessary as it turned out!). It is 5 star and though not cheap, not immensely more than other hotels in the town or in the Lake District when I compared with my husband who had been up there for the weekend. The level of customer service, friendly, helpful but never obtrusive was terrific. Sitting in the Champagne Lounge overlooking the bay and the Elizabeth Castle, with a champagne cockttail, made my daughter and I feel positively famous. We didn't eat dinner in the hotel, preferring to explore the town a bit, but the breakfasts were to die for. Altogether just the job after a difficult few weeks.
4 out of 5
for Everyone
by A verified traveller from Kent

Nice hotel close to Town and beach.

Posted 13-Oct-2014
Pros: Location
Cons: Our room was really dusty and a little tired looking. Hotel needs updating and a good spring clean.
Location: Great location for the Town Centre and Beach, Elizabeth Castle, Bus Terminal, Cineworld, etc etc.
Upgraded to Deluxe room as first room offered had opaque windows as it overlooked the back of the hotel (roofs, drains, etc). Staff did their best to accommodate us and were friendly. Concierge were all brilliant. Breakfast was good.
4 out of 5
for Couples
by A verified traveller from somerset

A very warm welcome

Posted 12-Oct-2014
Pros: An older world charm ,where service with a smile means just that, graceous living in todays modern world.
Location: The seafront situation and closeness to the town centre makes this a very pleasant location, not the noise of passers by but the swish of the sea.
Our 3 night stay was one of pleasure, the hotel staff are lovely ,willing to please and quick to respond to requests.Perhaps not quite the top of the tree facilities we were expecting it came pretty close, the Spa offers were somewhat effusive,but interesting. The Victoria restaurant menu very good, we did not sample the Michelin star on offer. Our basic room at the rear of the hotel with only rooftop view and beside a rather noisy fan system, offered comfort in a minimal way(one chair), beds very comfortable,spotless room serviced by an excellent team,upon arrival our room card did not work but was hastily replaced by the porter.
5 out of 5
for Everyone
by A verified traveller from Lancashire, England

I would recommened this hotel in jersey

Posted 11-Oct-2014
Nothing to complain about with this hotel. It is in a very good position overlooking the sea and Elizabeh castle, not far to walk to the shops and plenty of very good restarants nearby. The staff were very attentive and eager to help. Also, the hotel has its own car park which isn't always the case with other hotels in the area. we really enjoyed our stay and would certainly visit again.
4 out of 5
for Everyone
by A verified traveller


Posted 07-Oct-2014
We have stayed in this hotel on 4 occasions and have been pleased every time. The hotel has been much upgraded over the years with a modern style and feel despite it being 100+ yrs old. The staff are extremely helpful without being in your face. The only criticism we have is that the shower system is very complex and required a great deal of working out... it looks great but needs clearer instructions. Finally the hotel is perfectly situated to allow walking access to the town of St Helier and its attractions while being right on the sea front.
5 out of 5
for Business Travellers
by A verified traveller from London

Very well situated on the Esplanade

Posted 05-Oct-2014
Pros: The very helpful staff, the spa and the swimming pool.
Location: Boat trip to the Elizabeth Castle, the bus stop directly outside the hotel for wonderful bus tours around the island, the supermarket on the corner.
Very helpful and friendly staff, wonderful sun deck for evening drinks while watching the sun set, amazing spa and swimming pool and very good food in the restaurants. Great views of the Elizabeth Castle, the town centre only five minutes away, as well as the Cinema and going for early morning walks along the water front was incredible.
4 out of 5
for Everyone
by A verified traveller from Surrey

A great hotel for a long weekend

Posted 04-Oct-2014
Pros: The Spa facilities were very good, the location was perfect.
Cons: The Restaurant needs improving.
Location: St Helier is a nice place to stay - it has something for everyone.
When booking this hotel we read mixed reviews - so we were not sure really what to expect - we are very fussy customers, we do not like finding hairs in the bathroom or mould. Generally the Hotel was very nice the leisure facilities were excellent - the swimming pool was a great temperature perfect for swimming. The room we stayed in was clean and comfortable - the bathroom was on the small side and did have some mould around the bath but we showered in the Spa facilities which were excellent. A good hotel to walk into the town of St Helier and eat in the lovely local restaurants - we only used the hotel restaurant once and were very disappointed, the meal we had was disgusting - the food was served lukewarm, I couldn't work out if what appeared on my plate what was what I had actually ordered! - the waiter realised there was a problem and offered substitutes but the evening was spoil and we just wanted to leave - the atmosphere of the restaurant was not that of a hotel of this standard the tables had no linen it felt very uninviting to have an evening meal. We found lots of lovely places for breakfast and evening meals and it actually made the holiday better. We would use the hotel again. The all staff are amazing and try and made your stay a wonderful experience. We would just say to management sort out the restaurant instead of having a very fancy Michelin starred Tassili restaurant with no one using it, spend the money on improving the every day restaurant.
4 out of 5
for Couples
by A verified traveller from Finland

Visit to Jersey

Posted 02-Oct-2014
Pros: The location and the service
Location: Walking distance to St. Helier which has many shops, restaurants and museums.
Hotel is on the bay and convenient for St. Helier. Has own parking facilities. The staff are most helpful and professional.
5 out of 5
for Everyone
by A verified traveller from bournemouth

very central

Posted 26-Sep-2014
Pros: the large bed
Cons: very pricey
Location: very central and good bus routes
had a lovely swim in the pool used the jacuzzi and champagne bar
5 out of 5
for Everyone
by A verified traveller from redcar, england


Posted 24-Sep-2014
Pros: I liked everything, staff, food, rooms
Cons: Maybe more choice of lagers in the bar
Location: There is so much to do, the castle ferry, the castle, the war tunnels etc. then of course there is an excellent array of shops for us ladies.
Arrived Saturday for 4 days, staff, rooms, food all excellent. The room we had overlooked Elizabeth castle, it was clean, bright and very comfortable. We stayed 3 nights and the staff couldn't do enough for you. Breakfast has more than enough choice to satisfy the pickiest of eaters including fully cooked breakfast to continental. Evening meals in Victoria restaurant is beautiful al a carte, then tassilli ( not sure on spelling) is a full on Michelin star restaurant . Well worth the stay and will be returning next year.