Ratings based on 527 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from kent

Classic inside room next to air con unit!

Posted 26-Aug-2014
Pros: Meals were very good
Cons: Putting on website that inside rooms are noisy due to location of air con unit
Location: Hotel on busy 4 lane main road
Stayed in inside classic room which was right next to air con unit which was very noisy. Ask to move and was then put in room next to building site, also very noisy. Staff not sympathetic and eventually got moved to another hotel which we wished we had booked instead.
3 out of 5
Recommended
for Everyone
by A verified traveller from kent

very good but is dated.

Posted 23-Aug-2014
Pros: very central, staff very helpful and polite, nothing is too much trouble for them.
Cons: needs a bit of new furniture, i.e. our wardrobe looked like the bottom of the door had been chewed, and parts were very dusty,
Location: Elisabeth castle well worth a visit, the jersey museum, also the war tunnels, catch a bus from the bus terminus about 10-15 mins walk away
very good hotel but tired and dated, nice old character about it but it just needs some new furniture, and rooms a bit dusty.
5 out of 5
Recommended
for Everyone
by A verified traveller from North Yorks

Comfortable hotel with very attentive staff

Posted 23-Aug-2014
Pros: The staff were friendly and helpful and seemed genuinely interested in our comfort.
Cons: Nothing really
Location: Hotel is on the seafront and it's a short walk into St Helier town centre. All island attractions are easily accessible (car or bus)
After a warm welcome and easy check-in we discovered a problem with our room's en-suite. We were helped to move to an alternative room efficiently and without any fuss. The public rooms were very comfortable and the staff excellent throughout hotel and spa. Food was delicious, although breakfast (not included) was rather expensive.
5 out of 5
Recommended
for Everyone
by A verified traveller from yorkshire

Excellent location,sea view,close to town.

Posted 20-Aug-2014
Pros: See above
Cons: Burger and chips served in the champagne lounge on battle day,not really 5 star standard.
Location: Cycle hire opposite the hotel,worth trying,safe cycle lane.waterside development nicely on hand For all amenities.restaurants in close proximity.
Excellent experience,enhanced by the very attentive,polite and helpful members of staff in all Departments.management should be very proud of the way that they Aquit themselves.my wife And I will return in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from York

Nice hotel and location

Posted 18-Aug-2014
Pros: Room was comfortable and housekeeping were excellent. We had b&b and the breakfast was nice with a good choice.
Cons: Not sure. We did make a complaint about the terrace bar and our comments were acted upon by the duty manager.
Location: Walk to St Aubin's bay, Island bus tour recommended. Local bus service is excellent. Elizabeth Castle and Gorey are well worth a visit.
Hotel is nicely situated, close to the beach and to the town centre (about a 5-10 minute walk) and the local bus station. Hotel facilities are good but some staff were not as friendly and helpful as others. The terrace bar doesn't open past 8pm in the evening which was a shame as the weather was lovely and we were forced indoors to watch the sunset.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good quality close to the centre of town

Posted 18-Aug-2014
Pros: Good breakfast facility, room and bathroom facilities were high standard, good recommendations of restaurants all in easy walking distance
Cons: TV reception quality in room was poor, room was not ready when we checked in
Mixed business and leisure stay, just the one night
2 out of 5
by A verified traveller from nottingham

not worthy of 5 star rating

Posted 17-Aug-2014
the room was a small cramped room with drab tired d├ęcor .Lights not working in the bathroom & unable to see in the wardrobes due to inadequate lighting. TV did not work properly .Furniture worn & damaged together with a poor standard of cleaning in all areas especially our room.
4 out of 5
Recommended
for Couples
by A verified traveller

The hotel was close to the town and other places.

Posted 15-Aug-2014
Pros: The hotel had stunning views from the room. It had all the things you would want and more.
Cons: Food within the restaurant was rather unsatisfying for a four star hotel. (Cold & undercooked )
Location: All the things were easy to locate to explore.
The hotel was nice and we were made to feel at home. The staff would arrange; transport, restaurants, places to visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome views, welcoming smiley staff

Posted 11-Aug-2014
Pros: Spa was excellent
Gorgeous staff in a fabulous hotel will be going again
5 out of 5
Recommended
for Couples
by A verified traveller from Wiltshire

Close to the beach, and quiet.....

Posted 11-Aug-2014
Pros: Staff were super friendly and helpful. Concierge were fantastic, parking the car, & when there wasn't space in the car park they parked it off site.
Cons: The bathroom could do with a real deep clean......
Location: Good for the town, about a 10 min steady walk in to centre, fantastic champagne bar although you pay for the privilege of having such a selection.
Considering we were staying in a room that was directly overlooking the terrace, I was concerned it would be noisy. However, it wasn't at all. The room was tastefully decorated and modern, although the bathroom was a bit grubby around the edges (dirty grout, hairs that didn't belong to us etc), and the bedside units did have a thin covering of dust on them although there is the possibility that we caused it although I don't think it was with the amount that was there. Having said this, I am being really picky, I was genuinely very pleased with the room.