Ratings based on 655 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Surrey

Perfect location for St Hellier

Posted 03-Apr-2015
A lovely hotel with ideal location. The staff were lovely and very accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and location. Insufficient language ski

Posted 03-Apr-2015
The hotel is nice, well located and very comfortable. Our stay was pleasant. However, the staff did not make any effort to speak French. Even if we were in a English speaking area, we were expecting more from a 4 stars hotel often visited by French speaking people. Therefore, some people did not enjoy their stay as much as others.
2 out of 5
by A verified travellerfrom Manchester UK

Posted 30-Mar-2015
Pros: the staff were all excellent
Cons: hotel in urgent need of refurbishment - rooms and public areas
enjoyed Jersey, very clean, no litter anywhere.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely Hotel, Great Location

Posted 29-Mar-2015
I went with a friend for a mini-break in Jersey and it was the first time visiting for both of us. The hotel is in a great location and is lovely but could do with a bit of tidying up in some of the communal areas e.g. stairways. Our room was very comfortable and clean with modern facilities. Reception staff were attentive. We enjoyed drinks in the champagne lounge every evening and again the staff were eager to please. Dinner in Tasilli on our last night was amazing. The gym and spa facilities were excellent too, the only minor disappointment was that we were expecting a hydrotherapy pool, rather than just the Jacuzzi. We would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Pleasant stay and staff

Posted 25-Mar-2015
Enjoyed visit to the island staff at hotel very helpful , facilities excellent
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Manchester

Exemplary service and excellent staff

Posted 16-Mar-2015
The hotel facilities, services, staff, food and overall experience are excellent. Well situated in St. Helier, it's an ideal base for a luxury weekend away. Will most definitely be returning.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Great location

Posted 10-Mar-2015
Pros: It's location was perfect. Staff were very pleasant and Gabrielle, one of the waiters was lovely.
Cons: Prob getting ready for a refurb. Furniture in my bedroom and the lounge downstairs was a little tired. The car park was very small and tight.
Location: Great location for doing all the sightseeing. Close to the airport too.
Had a lovely stay overall. Breakfast was lovely, plenty of choice. Think it's probably in need of a refurb as the furniture in room 304 was a bit dated and needed refreshing.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Bristol

Perfect location and outstanding staff.

Posted 04-Mar-2015
Pros: Its position and the sea view rooms
Cons: Menue in the Victoria resturant
Location: The hotel is on the edge of the town with lots of excellent resturants and we walked to the War Tunnels and the Mansel exhibition so plenty to do.
Having read many poor reports on Trip Advisor we were worried we had made a mistake booking into teh Grand Jersey, well I can assure all visitors to Jersey that teh Grand Jersey is not at all as jhas been written about. The hotel is very welcoming, the staff are so helpful and happy at their work they can't do enough for you. We booked a Delux sea view room and the view over the bay looking out over Elizabeth Island was to die for and the room was large, very well decorated, clean and comfortable. We went for a couple of hourse each day into the spa and it was one of the best steam rooms and sauna's we have been into and again very clean. We will be going again.
5 out of 5
Recommended
for Everyone
by A verified traveller

relaxing experience. Pleasant, efficient staff

Posted 28-Feb-2015
Very pleasant and relaxing experience. Will stay again
5 out of 5
Recommended
for Everyone
by A verified travellerfrom england

Very nice comfortable hotel,

Posted 25-Feb-2015
Pros: All of it
Cons: Not a very good choice on the menu for the restraunt
Location: Close to shops and restraunts and lots of lovely places to visit on the island ideal for a short break
Very friendly helpful staff who helped make our few days away enjoyable,within walking distance of shops and restraunts.