Ratings based on 669 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ayr

Excellent stay

Posted 28-May-2015
Pros: Great location, classy.
Two days here were a joy. Excellent hotel, great location and the staff were really nice and helpful. Ideal.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice without being overly fussy

Posted 19-May-2015
Pros: Smart, well presented and terrific service.
Cons: Nothing.
Location: Although a busy road outside. The sound proofing is good and the view fantastic. Very near the main part of town.
We very much enjoyed our stay in room 317. A comfortable room with a superb view from a large bay window. Food was superb and the service excellent. We definitely want to return!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom d

Jersey Grand

Posted 19-May-2015
The hotel staff couldn't have been better! Genuinely friendly polite and helpful. Will definitely stay there again
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Brighton UK

A 'Grand' Hotel experience !

Posted 18-May-2015
Pros: Location is superb and they live up to the name Grand
Cons: To be honest, to try and find fault would be most unfair.
Location: So well placed for St Helier and a number of great attractions with a fantastic sandy beach right across the road.
A most enjoyable stay at a first class hotel. Attentive and friendly staff, great service and superb dining experience.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Essex

Great hotel but........

Posted 17-May-2015
Pros: Consistent and pleasant service from all the staff, restaurant menu and quality .
Cons: Car parking not much else
Location: close to town, across the road from wonderful beach leading into long beach walks
Excellent location, great hotel once inside. Poor and stressful parking arrangements take away from the overall quality of the hotel. The Concierge services reduced the stress by pleasant response and skillful parking on behalf of guests. Excellent restaurant with good menu and quality of food.
4 out of 5
Recommended
for Everyone
by A verified traveller

Its a lovley hotel. Close to town and beach.

Posted 14-May-2015
Pros: Close to the beach and town.
Lovley hotel. Breakfast staff nice but did not expect hot Breakfast buffet in a 5* hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom South Wales

Nice hotel near the beach

Posted 28-Apr-2015
Pros: Close to everything that was needed, sea, restaurants, and shops. Location
Location: Location very good, near to the sea, shops, and restaurants. Pool in the hotel but the leisure centre & cinema were only minutes away.
Lovely hotel very near the beach, close to the town. Restaurant very nearby. Staff extremely helpful. Spa & pool a plus point, treatments were excellent
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Surrey

Perfect location for St Hellier

Posted 03-Apr-2015
A lovely hotel with ideal location. The staff were lovely and very accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and location. Insufficient language ski

Posted 03-Apr-2015
The hotel is nice, well located and very comfortable. Our stay was pleasant. However, the staff did not make any effort to speak French. Even if we were in a English speaking area, we were expecting more from a 4 stars hotel often visited by French speaking people. Therefore, some people did not enjoy their stay as much as others.
2 out of 5
by A verified travellerfrom Manchester UK

Posted 30-Mar-2015
Pros: the staff were all excellent
Cons: hotel in urgent need of refurbishment - rooms and public areas
enjoyed Jersey, very clean, no litter anywhere.