Ratings based on 648 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Pleasant stay and staff

Posted 25-Mar-2015
Enjoyed visit to the island staff at hotel very helpful , facilities excellent
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Manchester

Exemplary service and excellent staff

Posted 16-Mar-2015
The hotel facilities, services, staff, food and overall experience are excellent. Well situated in St. Helier, it's an ideal base for a luxury weekend away. Will most definitely be returning.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Great location

Posted 10-Mar-2015
Pros: It's location was perfect. Staff were very pleasant and Gabrielle, one of the waiters was lovely.
Cons: Prob getting ready for a refurb. Furniture in my bedroom and the lounge downstairs was a little tired. The car park was very small and tight.
Location: Great location for doing all the sightseeing. Close to the airport too.
Had a lovely stay overall. Breakfast was lovely, plenty of choice. Think it's probably in need of a refurb as the furniture in room 304 was a bit dated and needed refreshing.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Bristol

Perfect location and outstanding staff.

Posted 04-Mar-2015
Pros: Its position and the sea view rooms
Cons: Menue in the Victoria resturant
Location: The hotel is on the edge of the town with lots of excellent resturants and we walked to the War Tunnels and the Mansel exhibition so plenty to do.
Having read many poor reports on Trip Advisor we were worried we had made a mistake booking into teh Grand Jersey, well I can assure all visitors to Jersey that teh Grand Jersey is not at all as jhas been written about. The hotel is very welcoming, the staff are so helpful and happy at their work they can't do enough for you. We booked a Delux sea view room and the view over the bay looking out over Elizabeth Island was to die for and the room was large, very well decorated, clean and comfortable. We went for a couple of hourse each day into the spa and it was one of the best steam rooms and sauna's we have been into and again very clean. We will be going again.
5 out of 5
Recommended
for Everyone
by A verified traveller

relaxing experience. Pleasant, efficient staff

Posted 28-Feb-2015
Very pleasant and relaxing experience. Will stay again
5 out of 5
Recommended
for Everyone
by A verified travellerfrom england

Very nice comfortable hotel,

Posted 25-Feb-2015
Pros: All of it
Cons: Not a very good choice on the menu for the restraunt
Location: Close to shops and restraunts and lots of lovely places to visit on the island ideal for a short break
Very friendly helpful staff who helped make our few days away enjoyable,within walking distance of shops and restraunts.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom kent

Grand old Hotel totally modern overlooking the bay

Posted 18-Feb-2015
Pros: staffs professional attitude , 5 star quality central town location
Cons: signage in health spar
Location: this is a great location for St helier, right opposite beach , 6 restaurants 5 minutes, town 10 minutes , theatre 5 minutes saving driving parkiy
good old fashion 5 star values Luxury spar Excellent service 5 star restaurants Breakfast feast Hotel parking Excellent service Quality throughout....
4 out of 5
Recommended
for Everyone
by A verified traveller

We felt welcome. The room was not garden view!

Posted 17-Feb-2015
Pros: Friendly atmosphere and a touch of history (the hotel has lived and lived in.).
Cons: The room we stayed in could be roomier it felt cluttered one seat for couples. Felt draught from windows.
Location: Good location much to see and do. Lovely and clean all round, good views and walking areas!
The hotel and surrounding areas was eye catching. Lovely walk views and photo snaps on bright days! A summer visit is considered!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom selsey

First rate hotel

Posted 12-Feb-2015
We've been to this hotel before and always enjoy our stay. The staff are always friendly and polite.The room was large with good amenities.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Surrey, England

Everything a 5* hotel should be

Posted 11-Feb-2015
Spent 3 nights here with my girlfriend recently, having visited the same hotel 5 years ago. Was excellent back then, and is equally excellent now. Rooms are lovely (booking a park-view room is worth the extra, very quiet and also had a view of the sea), spa is excellent, food is great, staff are very welcoming.