Ratings based on 642 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

relaxing experience. Pleasant, efficient staff

Posted 28-Feb-2015
Very pleasant and relaxing experience. Will stay again
5 out of 5
Recommended
for Everyone
by A verified travellerfrom england

Very nice comfortable hotel,

Posted 25-Feb-2015
Pros: All of it
Cons: Not a very good choice on the menu for the restraunt
Location: Close to shops and restraunts and lots of lovely places to visit on the island ideal for a short break
Very friendly helpful staff who helped make our few days away enjoyable,within walking distance of shops and restraunts.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom kent

Grand old Hotel totally modern overlooking the bay

Posted 18-Feb-2015
Pros: staffs professional attitude , 5 star quality central town location
Cons: signage in health spar
Location: this is a great location for St helier, right opposite beach , 6 restaurants 5 minutes, town 10 minutes , theatre 5 minutes saving driving parkiy
good old fashion 5 star values Luxury spar Excellent service 5 star restaurants Breakfast feast Hotel parking Excellent service Quality throughout....
4 out of 5
Recommended
for Everyone
by A verified traveller

We felt welcome. The room was not garden view!

Posted 17-Feb-2015
Pros: Friendly atmosphere and a touch of history (the hotel has lived and lived in.).
Cons: The room we stayed in could be roomier it felt cluttered one seat for couples. Felt draught from windows.
Location: Good location much to see and do. Lovely and clean all round, good views and walking areas!
The hotel and surrounding areas was eye catching. Lovely walk views and photo snaps on bright days! A summer visit is considered!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom selsey

First rate hotel

Posted 12-Feb-2015
We've been to this hotel before and always enjoy our stay. The staff are always friendly and polite.The room was large with good amenities.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Surrey, England

Everything a 5* hotel should be

Posted 11-Feb-2015
Spent 3 nights here with my girlfriend recently, having visited the same hotel 5 years ago. Was excellent back then, and is equally excellent now. Rooms are lovely (booking a park-view room is worth the extra, very quiet and also had a view of the sea), spa is excellent, food is great, staff are very welcoming.
5 out of 5
Recommended
for Couples
by A verified traveller

Very friendly hotel

Posted 09-Feb-2015
Pros: It is right on the sea front . Great views from bar area . Staff very friendly and cheerful .
Cons: Cannot fault the hotel or staff .
Location: Fantastic location . Right on the sea front , views of the beach and Elizabeth castle . 5 mins from town centre . Bus stop outside .
Just stayed here overnight for a birthday celebration . Had a welcome bottle of wine and bowl of fruit in room . Staff very friendly and helpful. From checking in , porter, bar and spa staff . Very enjoyable experience .
3 out of 5
by A verified travellerfrom West Midlands

Doesn't live up to its 5* rating

Posted 02-Feb-2015
I booked a single room for a business trip which on the face of it was very good value. However it was a big disappointment. The furniture and fittings were tired. The window had an opaque film on it so there was no view. The bathroom fittings were old and it took 4 minutes to get any warm water from the basin tap and the bath tap only delivered a warm trickle of water. The shower wasn't much better. Apart from the room the facilities were very good and the staff were very attentive.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Leeds, UK.

Fantastic hotel in a fantastic location!

Posted 27-Jan-2015
Pros: The hotel has a great family feel; I would go as far to say that it feels like a home away from home.
Cons: No improvements needed.
Location: The location is unbeatable, right on the esplanade and directly opposite Elizabeth Castle. You will find great transport links to the hotel.
A fantastic stay as always at this hotel, staff always very friendly and extremely hospitable. I have stayed here multiple times and its nice to see the same staff on every visit.
3 out of 5
Recommended
for Everyone
by A verified traveller

Not 5 star

Posted 19-Jan-2015
Cons: Parking is an issue
Not on a par with other 5* hotels. Public areas where cold seemed like no heating on, some areas could do with revamp.