Ratings based on 452 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Sara from U.K

Great revisit

Posted 11-Apr-2014
Pros: Everyone treats you with respect and makes you feel important.
Cons: Nothing, they know what they are doing!!!
Location: So many restaurants nearby but the hotel restaurant was great. So no need to go anywhere else.
Don't know why it took me 36 years to go back to this hotel. It was fabulous the first time and still brilliant this time.
5 out of 5
Recommended
for Everyone
by simon & jeanne

Full of praise!!!

Posted 08-Apr-2014
Although some parts of the hotel are rather'tired' the staff more than make up for that. They were absolutely wonderful. Our every need was attended to with efficiency and extreme courtesy. Hugo, the manager, was superb - he was there all the time, making sure his guests were happy. The food was excellent, the drinks fairly expensive. The spa area was really great. The housekeepers did a wonderful job - fresh toiletries and towels every day Well done to all of you. So few hotels are so 'personal'
5 out of 5
Recommended
for Everyone
by Anita from UK

fantastic hotel

Posted 18-Mar-2014
Pros: Staff, food, 1st class service
Cons: nothing
Location: close to every where
Our 2 children booked this hotel for us as a surprise for our golden wedding anniversary, in our room was a complimentry fruit basket and card from the hotel management. We had a fantastic long weekend the staff were so friendly and accommodating. We ate in the Victoria restaurant and the food was 1st class. Would definately recommend this hotel to everyone, pure luxury and 1st class service from all staff.
3 out of 5
by RD from London

Good location

Posted 18-Mar-2014
A 5 star hotel with very tired looking furnishing, smell of damp from the room which makes you wonder if the rating is right. Having said that, spa facilities were excellent, staff were great especially those at the concierge desk and food at Victorias was great.
4 out of 5
Recommended
for Everyone
by Fudgey from Jersey

Nice hotel

Posted 15-Mar-2014
Pros: Well situated in St Helier, on the front, easy access to bus station, and town. Very helpful staff. Good food, very good value for money
Cons: Generally good, a few issues with the room lighting and bath controls, but may have been due to our own restrictions
Location: You can buy a bus ticket (Day rider) and go around the island. Takes a litlle more planning in the winter, as there are some bus restrictions,
Easy access to town , bus station. Bus to airport stops outside hotel. Comfortable room, but poor lighting in room,can cause issues for those with sight problems. Bath and shower difficult to use. Bottled water available in fridge, very useful. Staff were excellent, and gave us good support. Definitely recommend this hotel. I Suggest you pay extra for a sea view.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 12-Mar-2014
Good Spa, Good room service. Champagne bar probably does not sell much Champagne and might be better served selling Draught Beer and Larger, rather than bottled. we would certainly have used it more if it did.
5 out of 5
Recommended
for Everyone
by mr&mrs P from Eastbourne

Frequent visitor

Posted 10-Mar-2014
We have been going to jersey for about 8 years and have stayed at a lot of hotel mostly Grand Jersey as we always find the staff to be very helpful and the rooms are lovely, Comfy bed and good bathrooms, sea view rooms have an excellent view in the mornings over the sea. Highly recommended.
5 out of 5
Recommended
for Everyone
by chop,chop from bolton lancashire

nice hotel close to boat marina and sea front.

Posted 02-Mar-2014
Pros: just a short walk from all ameinaties.staff very helpfull.
Cons: very happy with our 2 day visit
Location: close to bus station ,shops and eateries..
very comfy hotel, we didnt use the spa facilities,food and drinks were good quality.the street at the hotel entrance had loads of good quality restaraunts .and supermarket.will be visiting again.
5 out of 5
Recommended
for Everyone
by nikkola from Glasgow

Hotel with great facilities

Posted 26-Feb-2014
Hotel was excellent. More than expected. The room we had was excellent with wonderful views overlooking the sea. The breakfast was really good and lots of choice. Would definitely go back.
4 out of 5
Recommended
for Everyone
by Dave from Portsmouth

Near the beach and all St. Helier facilities

Posted 19-Feb-2014
Pros: 5 star quality
Cons: Not much to improve
Location: All good
Very nice hotel with very friendly staff and facilities. The restaurant for the evening meal was excellent and the wine list superb.