Check in was great, very friendly and relaxed. Room was comfortable and "open ensuite" was a nice surprise to the everyday hotel amenities. Room was spacious and clean, we only had an overnight stay but felt we could have stayed longer. They had a deal for dinner but we did not have the opportunity to try the meals
Ros from Gold Coast
Comprising 79 guestrooms including deluxe studio’s with spa baths and also 6 two & three bedroom fully self-contained …More
"Great location , loved being able to walk through"
Overall a lovely break. A few areas to be addressed to improve the experience are below-
1. On day 2 a staff member rang to see why we hadn't vacated our room. The person left a message and instructed me to call back.When I tried the phone at the resort rang and rang - no answer. needless to say we were getting very anxious - not want we wanted on a holiday weekend. When I eventually got through the staff member went to put me on hold until I objected strongly.
This was on Saturday morning when we were booked to leave on Sunday. This call put a damper on our relaxing cafe breakfast. When we arrived I reconfirmed that our original Saturday night booking through Expedia had been added to with the Friday night over the phone booking to make sure we stayed in the same room and had no fuss. Obviously this message didn't get through.
2. When I called to make the original booking for the Friday night the phone rang and rang. I get teh feel more staff are required.
3. Paying a surcharge on a credit card payment upon departure leaves a bad taste in my mouth. This was not mentioned at any time prior to checking out and is not in our experience common practice at other venues.
Hope this feedback helps to improve service.
Jenny from Altona
Erskine Beach Resort is located in Lorne on the Great Ocean Road and is only 1 ? hours from the Melbourne CBD. With a …More
I wouldn't want to stay anywhere else in Torquay! The hosts were generous and very friendly but not at all intrusive. The room was very well appointed and clean. The guest amenities were very impressive including indoor pool and spa, king size pool table, table tennis and bbqs! Not to mention all day complimentary coffee machine and very reasonably priced bottled drinks. The beach is just up the road, an easy 5 minute walk. We are already trying to work out when we can go back!
We stopped at Chris Beacons Apollo Bay for one night while doing the GOR and although off the road and up a hill the drive is worth the while. We were greeted by rainbow lorrikeets and birds on our veranda with views of the ocean that was truly stunning and relaxing. Our two bedroom, one bathroom villa was equipped with kitchenette and leather furniture. Added bonus was the included breakfast, all homemade breads and yoghurt and cereals with fresh brewed coffee and tea. Truly amazing stay. .....
Kezza from Qld
Overlooking Bass Strait, set high in the Otways above the Great Ocean Road, the Chris's Beacon Point Villas Apartment offers …More
OUt of the world kindness of reception and great support for touring the area! Beautiful Accommodation, nice beachy styled villas. Great location a short walk away from the restauants. Spot clean, we will certainly see you again!
"Great Place to stay, wish I could have stayed long"
Driving along the great ocean road was a wonderful experience. Staying at the comfort inn made this trip even better! We were welcomed by a lovely lady who took the time to give us some tips on where to eat in the area and where to find supplies such as snacks and drinks. The rooms were even better than expected. They were really big, very clean, and the bed and couch were very comfortable; perfect after being in a car all day. Really great place and I would recommend it to everyone!
Khrystine from Montreal, Quebec
Comfort Inn The International offers genuine 4 star motel accommodation in the centre of Apollo Bay, opposite the main beach …More
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