"Tastefully furnished hotel, close to City Centre"
For the accommodation price as a regular traveller, Mid City, is tastefully furnished, clean and neat with very comfortable beds. An ideal break away venue, whether you stay for a few days or use it for passing through Warrnambool, this property won't disappoint. The main shopping area (centre of town) is less than a 5 minute walk away. Booking, checking-in and out was faultless. A highly recommended venue.
I wouldn't want to stay anywhere else in Torquay! The hosts were generous and very friendly but not at all intrusive. The room was very well appointed and clean. The guest amenities were very impressive including indoor pool and spa, king size pool table, table tennis and bbqs! Not to mention all day complimentary coffee machine and very reasonably priced bottled drinks. The beach is just up the road, an easy 5 minute walk. We are already trying to work out when we can go back!
"Great location , loved being able to walk through"
Overall a lovely break. A few areas to be addressed to improve the experience are below-
1. On day 2 a staff member rang to see why we hadn't vacated our room. The person left a message and instructed me to call back.When I tried the phone at the resort rang and rang - no answer. needless to say we were getting very anxious - not want we wanted on a holiday weekend. When I eventually got through the staff member went to put me on hold until I objected strongly.
This was on Saturday morning when we were booked to leave on Sunday. This call put a damper on our relaxing cafe breakfast. When we arrived I reconfirmed that our original Saturday night booking through Expedia had been added to with the Friday night over the phone booking to make sure we stayed in the same room and had no fuss. Obviously this message didn't get through.
2. When I called to make the original booking for the Friday night the phone rang and rang. I get teh feel more staff are required.
3. Paying a surcharge on a credit card payment upon departure leaves a bad taste in my mouth. This was not mentioned at any time prior to checking out and is not in our experience common practice at other venues.
Hope this feedback helps to improve service.
Jenny from Altona
Erskine Beach Resort is located in Lorne on the Great Ocean Road and is only 1 ? hours from the Melbourne CBD. With a …More
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