"Great location , loved being able to walk through"
Overall a lovely break. A few areas to be addressed to improve the experience are below-
1. On day 2 a staff member rang to see why we hadn't vacated our room. The person left a message and instructed me to call back.When I tried the phone at the resort rang and rang - no answer. needless to say we were getting very anxious - not want we wanted on a holiday weekend. When I eventually got through the staff member went to put me on hold until I objected strongly.
This was on Saturday morning when we were booked to leave on Sunday. This call put a damper on our relaxing cafe breakfast. When we arrived I reconfirmed that our original Saturday night booking through Expedia had been added to with the Friday night over the phone booking to make sure we stayed in the same room and had no fuss. Obviously this message didn't get through.
2. When I called to make the original booking for the Friday night the phone rang and rang. I get teh feel more staff are required.
3. Paying a surcharge on a credit card payment upon departure leaves a bad taste in my mouth. This was not mentioned at any time prior to checking out and is not in our experience common practice at other venues.
Hope this feedback helps to improve service.
Jenny from Altona
Erskine Beach Resort is located in Lorne on the Great Ocean Road and is only 1 ? hours from the Melbourne CBD. With a …More
Check in was great, very friendly and relaxed. Room was comfortable and "open ensuite" was a nice surprise to the everyday hotel amenities. Room was spacious and clean, we only had an overnight stay but felt we could have stayed longer. They had a deal for dinner but we did not have the opportunity to try the meals
Ros from Gold Coast
Comprising 79 guestrooms including deluxe studio’s with spa baths and also 6 two & three bedroom fully self-contained …More
This is my first trip to Australia with my wife and teenage son. We were very off season in August. We had a very nice time staying at the Dolphin Apartments. The rooms were large and clean. Good shower and bath facilities. Very convenient location: just a short walk to the shopping and dining strip of Apollo Bay. Will definitely stay there again if I am lucky enough to visit Apollo Bay again.
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