1 bedroom, in-room safe, iron/ironing board, free cots/infant beds
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Reviews of Hampton Inn Hanover

2.5 out of 5
Hampton Inn Hanover
309 Wilson Ave, Hanover, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 330 out of 520 reviews" "
Rating 8 - Good. 148 out of 520 reviews" "
Rating 6 - Okay. 22 out of 520 reviews" "
Rating 4 - Poor. 14 out of 520 reviews" "
Rating 2 - Terrible. 6 out of 520 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher, Petersburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few minor maintenance issues with my bathroom, and a deep clean would deal with the minor cleanliness issues. Overall though, very good, and the staff are polite, helpful and on the ball. This is my first choice hotel for Hanover, I have stayed here before and it will continue to be my first choice for these business trips.
Stayed 2 nights in Feb 2024
Response from Jess Agena Front Desk Supervisor on 5 Apr 2024
I am so glad that our staff was friendly and helpful. Their timely responses to your minor issues can make all the difference. We are glad you will continue to stay with us in the future and we look forward to seeing you on your next trip to Hanover.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, lovely staff, close to many stores, and was so close to arts and performance centre i didnt have to miss why we came. Even with snow and ice.
Stayed 1 night in Jan 2024

8/10 Good

Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & Clean
My room and linens were clean. The front desk staff were kind. I grabbed cereal on my way out and the box was expired!! Please FIFO your breakfast items.
Stayed 1 night in Nov 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, bed was comfortable and staff was friendly! Would stay again.
Stayed 1 night in Sep 2023
Response from Jess Agena Front Desk Supervisor on 28 Nov 2023
Thank you for taking the time to leave us such a kind review. We are glad we could meet or exceed your expectations. We look forward to serving you again on your next trip to Hanover. Thank you for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

Chan, Colchester

Liked: Cleanliness, staff & service, property conditions & facilities
We were impressed with how clean everything was. Showers were great. Would stay there again
Stayed 2 nights in Nov 2023
Response from Jess Agena Front Desk Supervisor on 28 Nov 2023
Thank you for taking the time to leave us your feedback. We are glad you enjoyed your stay with us. We hope to see you again on your next trip to Hanover. Thank you for choosing the Hampton Inn by Hilton Hanover.

4/10 Poor

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Our room was not fully cleaned. We had a full trash can and food in the refrigerator. We had already begun to unpack and then had to pack up and move. The staff was very nice but couldn't offer us a discount or anything due to booking through a third party. For the cost of the room, I was very disappointed.
Stayed 1 night in Nov 2023
Response from Jess Agena Front Desk Supervisor on 23 Nov 2023
I am very sorry to hear about your disappointing stay with us. I would love to help you in any way possible. If you would like to reach out to me and we can see what we can do to make it right. We hope that you would give us another chance in the future to meet or exceed your expectations. Thank you for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

Dorretta

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and hot tub worked great.
Stayed 1 night in Nov 2023
Response from Jess Agena Front Desk Supervisor on 23 Nov 2023
Thank you for taking the time to leave you feedback. We truly appreciate your kind words. We are very glad we could meet or exceed your expectations. We hope to see you again on your next trip to Hanover. Thank you for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

Karla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff is friendly & accommodating - the rooms are uniquely designed & comfortable. I would only suggest that an exhaust fan in the bathroom would be a nice touch for added comfort & privacy.
Stayed 1 night in Oct 2023
Response from Jess Agena Front Desk Supervisor on 31 Oct 2023
Thank you for sharing your feedback with us. We take great pride in the ability to make every guest feel welcome and comfortable while traveling with us. Thank you for the kind words and we are glad we could meet or exceed most of your expectations. We hope to see you again on your next trip to Hanover Pennsylvania. Thank you for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Fun!
Very cozy!... loved the whirlpool! and the great free breakfast!
Stayed 2 nights in Sep 2023
Response from Jess Agena Front Desk Supervisor on 23 Oct 2023
Thank you for taking time to let us know how we did. We are glad we could meet or exceed your expectations. Thank you for choosing the Hampton Inn by Hilton Hanover. We hope to see you again on your next trip to Hanover Pennsylvania.

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Anisa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
My Stay
Stay was great. Breakfast amazing. I did however see mold on the ceiling of the shower. I did not like the barn door stye bathroom door. Not much privacy.
Stayed 1 night in Sep 2023
Response from Jess Agena Front Desk Supervisor on 30 Sept 2023
Thank you for taking the time to leave us your feedback. We are sorry that you experienced some issues during your stay. I hope that you addressed your concerns with a member of our team and that they did everything they could to make the situation better. I hope in the future you will give us a chance to meet or exceed your expectations. Thank you for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean, bed comfortable, quiet
Stayed 1 night in Sep 2023
Response from Jess Agena Front Desk Supervisor on 16 Sept 2023
Thank you for taking the time to leave your feedback. We are glad you enjoyed your stay with us. We look forward to seeing you on your next trip to Hanover. Thank you for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

lamone

Stayed 2 nights in Aug 2023

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, quiet and clean. Did not do the gym nor pool, but the room was great. Only thing is that room 226 bathtub was not draining properly
Stayed 1 night in Aug 2023
Response from Jess Agena Guest Service Agent on 30 Aug 2023
Thank you for taking the time to leave your feedback. We use this feedback to enhance guest experiences in the future. We are glad you enjoyed most of your stay with us and are very sorry you experienced a problem. We hope that you give us a chance to meet or exceed your expectations in the future. Thank you for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Everything was very nice I have no complaints.
Stayed 1 night in Aug 2023
Response from Jess Agena Guest Service Agent on 30 Aug 2023
Thank you for taking the time to leave your feedback. We are glad you enjoyed your stay with us and that we could meet or exceed your expectations. We look forward to seeing you again on your next trip to Hanover.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an overall very good experience on all fronts. Thank you!
Stayed 1 night in Aug 2023
Response from JB Agena Guest Service Agent on 8 Sept 2023
Thank you for your kind words. We are glad we could meet your expectations. We look forward to serving you again on your next trip to Hanover. Thank you for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, luxurious
Stayed 1 night in Jul 2023
Response from JB Agena Guest Service Agent on 8 Sept 2023
Thank you for taking the time to give us your feedback. We are glad we could meet or exceed your expectations. We look forward to seeing you again on your next trip to Hanover. Thank you for choosing the Hampton Inn by Hilton Hanover.

8/10 Good

Melany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and experience
Great staff, computer actually crashed at check in and the front desk person handled it like a true pro. Took us to our room and let us in with a key while they waited for a re-boot so we didn't get stuck waiting in the lobby for a half hour. Everyone we spoke to was excellent and very friendly.
Stayed 2 nights in Jul 2023
Response from JB Agena Guest Service Agent on 4 Aug 2023
Thank you so much for your feedback. I agree we have a wonderful staff but it is always nice to hear the guests say so as well. I am very pleased to hear you enjoyed your stay with us and we hope to see you again on your next trip to Hanover. Thank you for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, and great location
Stayed 1 night in Jul 2023
Response from JB Agena Guest Service Agent on 8 Sept 2023
Thank you for taking the time to leave us some kind words. We are glad you enjoyed your stay with us. We look forward to seeing you on your next trip to Hanover. Thank you for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

Cheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Bonita

Liked: Cleanliness, staff & service, property conditions & facilities
everything was great; staff was lovely, very friendly;
Stayed 1 night in Jul 2023
Response from JB Agena Guest Service Agent on 4 Aug 2023
Thank you for taking the time to leave us your feedback. We are glad we could meet or exceed your expectations. I am happy to hear you enjoyed your interactions with our staff. I agree we have some of the best staff around. We hope to see you again when you travel to Hanover. Thanks for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

Mary Ann, Bear Creek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options were very good and tasty.
Stayed 1 night in Jun 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the am and pm were very welcoming and so pleasant. Rooms were nice and bed and pillows comfortable.
Stayed 1 night in Apr 2023
Response from JB Guest Service Agent on 14 May 2023
Thank you for taking the time to give us your feedback. We are glad you enjoyed your stay with us. We always strive to meet or exceed all guest expectations. We look forward to seeing you again. Thank you for choosing the Hampton Inn by Hilton Hanover.

10/10 Excellent

Brock

Stayed 1 night in Apr 2023

10/10 Excellent

NICHOLAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Debra

Stayed 2 nights in Mar 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Close to amenities. Nice hotel
Stayed 1 night in Mar 2023

8/10 Good

Ting Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I find this property very well taken care of, so I was surprised at the condition of the hot tub tile and lip. I When sitting in the thot tub, you can really see the peeling and deterioration of the "lip" and the hot tub appears to be dirty. This was also disappointing because it was in this condition last year.

6/10 Okay

Charles

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Could not get room cleaned while there three days. Liked the breakfast option.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a very nice and well-kept facility. Nice hot breakfast was served along with complimentary all-day coffee, tea and hot chocolate. Rooms were nicely cleaned and a great bed with room amenities.
Response from Jess A. Guest Service Agent on 30 Dec 2022
Thank you for taking the time to leave your feedback. We are very glad that you enjoyed your stay with us. We strive to meet or exceed every guests expectations. We look forward to seeing you next time you are in Hanover. Thank you for choosing the Hampton Inn by Hilton Hanover.

8/10 Good

Franz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022

10/10 Excellent

Vicki L

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carl with food was excellant and Ryan with front desk was awesome !!
Stayed 3 nights in Nov 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

2/10 Terrible

Kelly

Stayed 1 night in Oct 2022
Response from Barbara on 22 Oct 2022
Dear Kelly:Thank you for taking the time to share your post-stay. I am sorry that you were less than happy. Without further information, I am unable to investigate or make some amends. Please feel free to contact me at the hotel. It would be my pleasure to be able to assist you.Kind regards,Barbara Lock, GM'

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Russell

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022