Ratings based on 16 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
75% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Couples
by Tired Tourist from Manchester UK

Best Location in Florence

Posted 19-May-2014 on Hotels.com
Marvellous location in the main square. Walking distance to Uffizi, Main Art Galleries and major Churches. Numerous cafes. Welcoming, efficient staff. Good info on where to eat, book tickets,tours, car hire, parking etc. Free Wi-Fi, PC, printer and phone. Minor point, staircase to first floor then lift to reception on 2nd floor, only a problem if frail. Happy to return.
4 out of 5
by A verified traveller

Close to so much!

Posted 18-May-2014 on Hotels.com
Really enjoyed our stay at this beautiful hotel. We were in the heart of all the wonderful historical sites and museums. Staff was very helpful and welcoming. They made very good suggestions for restaurants. One drawback was having to carry luggage up one flight of stairs, but when you have the chance to stay in a medieval building, it's worth it. I would not recommend having breakfast in the hotel as it is mediocre compared to the cafes close by. again that is a personal choice. We would stay again.
3 out of 5
by CeeCee from Los Angeles

Central Florence but noisy.

Posted 06-May-2014
Pros: The staff was friendly and helpful.
The staff was very helpful with our parking situation and our luggage but it was a real pain to drive to since it was in the center of town. Then we had to get our bags up to the room while one of us stayed with the car. Then we had to find the parking garage and battle the tourists in the street to get out of our way whie driving. Our room was clean and big but outdated and the room was right above a school so the kids getting out of class was a real noisy racket until 6:30pm. No breakfast included and the staff leaves everyday at 1pm. I think too expensive for what you get and would opt to stay near Santa Maria Novella next time. FYI- I have been to Florence 4 times and even lived there for a year.
5 out of 5
by Keep travelling from Melbourne australia

Dream Stay

Posted 27-Jan-2014 on Hotels.com
We were upgraded to the gold room. It was a huge apartment that looked directly in to The Square. We had views of the Duomo from our bed. Costanza was very helpful, both before we arrived and during our stay. We had a magical experience, we couldn't be happier. Thank you ladies.
5 out of 5
by Javier from Miami

In the center of the city

Posted 08-Aug-2013 on Hotels.com
Great location and very friendly host
3 out of 5
by Rick from Dublin, CA, USA

o.k. hotel but great location

Posted 31-Oct-2012
Pros: location
Cons: the price and ammenities were
Location: right in the middle of the square and was the best for seeing the museum or anthing else in Florence. 15 minutes walking to the train station
Location, location, location is the best description for this hotel. It was located right on the square and was close to everything. Setting that aside, my wife and I thought the hotel was overpriced. The drinks in the minibar were expired-2011. The shampoo came in a small packet, no conditioner and no lotion. The staff was very friendly but were only onsite between 8:00 am and 1:00 pm and the location of the hotel was very difficult to find. If you arrive after 1:00, you must call them and someone will meet you. The bummer was the church bells which is located right next to you and so you will hear this every hour. We were exhausted so only heard it slightly and went right back to sleep.
2 out of 5
by A verified traveller

Good location, no staff, don't ever drive there

Posted 14-Oct-2012
The location of the hotel is great for walking and as a hub for exploring, so if you are booking on location alone, this is a good pick. Summary - don't drive there, no staff, series of minor frustrations that added up to a relatively poor experience. First, we made the mistake of trying to park our rental car nearby, which was a disaster. Google directions provided by the hotel were in 3 separate documents and in Italian, which was really dumb. We mistakenly thought that we didn't need all 3 documents, as it doesn't make sense to separate them. Luckily we also had other google directions, but they were wrong too, leading to a 3 hour journey where we ditched our car early at the airport and just cabbed it back from the rental car return. There isn't actually any staff for the hotel, so there's no one to call a cab or help with any questions or needs. The outside buzzer worked, but if not, there was a 15 digit phone number to call we wouldn't have been able to if no one answered the budget given no phone abroad. To get into the hotel, since there's no staff, another 6 digit number needed to be saved. In other words, it was a decent amount of work just to get in and ensure we could use the hotel. As we were checking out before 10:30am, we needed to scan and email our passports which added to the time spent. Beds were hard, but that's standard for Italy. The internet had a frustrating ~20 char password, which is awful for any mobile device.
3 out of 5
by Gary and Erica

great location but

Posted 15-Aug-2012 on Hotels.com
Great location,stairs to first floor lift a little cumbersome. Accused of putting pen ink on quilt cover and charged €20,completely false and had refunded but spoiled the experience greatly. In essence very central,but then Florence isn't huge,you could.do better for the same money .
5 out of 5
by Patrick

Great Value and Best Location

Posted 13-Jul-2012 on Hotels.com
I would recommend this hotel to anyone staying in Florence! It is right in the middle of the one of the busiest and most scenic squares of Florence and is practically connected to the Uffizi Museum. The hotel is a charming throwback, but with a modern bathroom, free internet and clean rooms. The staff was very nice and helpful with restaurant and tour suggestions. They even took our laundry, 2 weeks worth, and dropped it back off on the same day for $15 Euros. You won't find a better deal!
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Jun-2012 on Hotels.com