Ratings based on 266 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by Osunlade from Florissant

Stay Elsewhere! Overpriced Scammers

Posted 22-Jul-2014 on Hotels.com
the hotel itself was actually quite nice and in the best location you could ask for in florence, however id made a mistake in booking and needed to cancel my booking, as the booking was made for 4 days at such a crazy daily price for such a small room, i felt it best to find another option and was more than willing to pay the cancellation fee of the first night. this was not only not good enough for the hotel but insisted that i keep the booking and immediately charged my credit card within 30 minutes for the full price of nearly 2k euros, without any options and forced, we reluctantly stayed at the hotel! Needless to say the room wasnt the one we paid for online, but a smaller one as well management wasn't prepared to compensate us nor change our room accordingly! So unless u intend on a stay with very little or no respect given, this is for you, if on the other hand you work hard and value your hard earned cash and require the simplest of kindness, this isn't the place for you!
5 out of 5
for Everyone
by A verified traveller from San Diego, CA

Posted 19-Jul-2014
The reception/ concierge staff were very helpful with restaurant recommendations and arranging a very knowledgeable tour guide for 4 hours. We liked him so much that we booked him for another day!
5 out of 5
for Business Travellers
by A verified traveller

First class!!

Posted 06-Jun-2014 on Hotels.com
Excellent staff gave great recommendations!
5 out of 5
for Couples
by Patrick from Cambridge UK

Very central hotel, ideal for walking everywhere

Posted 06-May-2014
Pros: Spotless, comfortable, and very friendly and helpful staff
Cons: . The control of the room air conditioning system was very hit and miss. The toast making machine at breakfast was very slow even turned up to maximum
Location: Within a stones throw of the Duomo.All Florence's major renaissance sites are nearby
First visit to Florence. Needed good hotel in centre of town. This was ideal.The hotel was spotless and the staff could not have been more helpful.Our room was small but had everything we needed. Being british we prefer a bath to a shower but the shower was really good. The TV had some english language channels and news but we did not use it at all. We were able to walk to all the principal Art and sculpture sites , and the beautiful gardens, without difficulty. Not a cheap hotel but you get what you pay for. We will go back.
5 out of 5
for Everyone
by Don from chilliwack bc canada

Central to centre of Florence

Posted 18-Mar-2014
My wife and I enjoyed Florence of all the places we visited on our honeymoon. Hotel is a five star as are the staff. Central for touring and shopping and restaurants.
2 out of 5
for Personal Event
by A verified traveller from Melbourne

Good Location but Noisy Room

Posted 26-Feb-2014 on Hotels.com
Stay at the Hotel was very average. Not a welcoming place. Some staff were lovely but others were pretentious and made me feel like I was not welcome there. Staff at breakfast made me feel non existent. Room was spacious and clean but sparse. Location is great for sight seeing but on a busy street and noise was so loud at night I had to buy ear plugs to get to sleep. Also very distinctive noise from bathroom in room above mine. Despite complaining to reception, nothing was done. Room service very expensive due to service fee. Not recommended for solo travellers looking for a place to feel welcome. Would not stay again.
5 out of 5
for Everyone
by Ali from Melbourne


Posted 31-Jan-2014
Pros: We had travelled for 5 weeks all over Italy, France and Switzerland and this hotel was by far the most romantic, thoughtful, perfectly located.
Location: Right in the heart of Florence, 2 minute walk to the Duomo.
My new husband and I recently stayed at the Brunelleschi hotel for two nights on our Honeymoon. We arrived at 12 and was greater with warm smiles, we asked for a good recommendation of a restaurant with good views of the Ponte Vecchio and some options were given to us. We decided on one and the concierge Sergio phoned and booked us a table. The restaurant led us to a beautiful table overlooking the water and treated us like celebrities. Upon return to our hotel, we were told our bags had been taken up to our room and that we had been upgraded to a special room as we were on our Honeymoon. The concierge personally escorted us to our room, showing us on the way the breakfast room, gym and other facilities. Upon arriving in our room we were blown away by the stylish furniture and interior decoration. The suite was Huge, we had a separate lounge room, double ensure, wir, and a four poster bed. The concierge opened the curtain in the bedroom, and behold the Duomo in full sunset glory. We were speechless!! On the desk was a bottle of champagne on ice with compliments of the staff and general manager with a personal note, congratulating us on our nuptials.
5 out of 5
for Everyone
by Liz from New York, NY

Great location

Posted 21-Jan-2014
Clean, nice hotel, friendly staff. I will go back on my next visit to Florence.
5 out of 5
for Families
by Patti from Chicago


Posted 09-Jan-2014 on Hotels.com
5 out of 5
for Everyone
by frank from south australia

Posted 27-Dec-2013
Pros: The staff and the position
Good very good service, food and facilities