“Would go back again”

This was my second visit to Vanuatu our Stay at the Palms was more enjoyable than the last resort we stayed in. The staff were frinedlier the meals were excellent I would have no hesitation in recommending it to anyone.

“would go back hotel is being renovated”

STAFF HELPFUL BREAKFAST O/K ONE POOL ONLY SWIM UP POOL BEING REBUILT FIVE DOLLARS AUST. TAXI TO GO TOWN. TAXI /BUS NOT HIGH STANDARD.ROOM CLEAN SPACIUS . TOWELLS OLD THIN

“Not impressed”

The hotel itself was great, but the food was not good. The fruit was always soft and sloppy. Salad was soft and sloppy. The food and drinks were very expensive to say the least, and because the town centre was a bit of a distance we had to eat the resort food which worked out to be a very expensive holiday for our family.

“Good resort but wait until the refurbishments have been completed”

We booked a garden room at the Palms Resort and did a bit of research on the Palms Resort prior to confirming our booking. The site noted that refurbishments were being carried out but would be completed well before our arrival. Transfers were made directly through the hotel (Melanesian Tours) on arrival into Port Vila Airport we waited for 1 hour before being transferred to the hotel (would reccomend taking a taxi from the rank rather than booking a transfer). Upon check-in we noted a hotel name change to The Holiday Inn. We were upgraded to a lagoon view room (which I realised later that afternoon, following a stroll around the resort, was because the garden view rooms were all undergoing refurbishment and in fact not available). We were dissapointed to find that the refurbishments that were meant to be completed well before our arrival were not - the beach pool (with swim up bar) and gymnasium that the hotel marketed were not available for use, dissapointing! The room itself was nice and had most amenities you would expect. The bed and pillows however were incredibly uncomfortable. There were several interuptions in the room during our stay, with workers requesting room access to make changes to the bathroom taps, springs on the room doors, etc. Reccomend an early breakfast if you like your beverages and milk cold. Meals are expensive for the quality you get. The staff were fantastic, so friendly and helpful. Would have been happier if the refurbishments were completed!

“service with a smile”

Staff very friendly and overly keen to be helpful. All the locals will say 'yes' to whatever your request even if the answer should be no. The resort was almost empty and therfore promised attractions ( e.g. Thursday night island feast) didn't happen. Undergoing renovations so it was noisy at at times and one pool not available. Too far to comfortably walk into Port Vila but taxis and buses easy to get Restaurant food fresh and top quality Room 'dated' ( needs new bathroom fittings etc.) but clean and comfortable

“Not impressed with present state of hotel”

Holiday was booked in August 2010 (travel 02/01/2011) and information provided was that one wing was in process of being refurbished. As well as rooms being renovated the main pool was also unavailable due to work, not to mention restaurant also out of commission - dining area was relocated to Lobby Bar area. We received complimentary room upgrade to Lagoon bungalow - note only 3 were in use as the other 7 were awaiting "rebuild" as a result of damage from August 2010 earthquake. Our bungalow had 2 power failures - Wednesday night and then again 5am Thursday morning - eventually rectified mid-afternoon - but then airconditioning failed to work. We requested room transfer to main complex on Friday for our last night. Would point out that all staff were extremely attentive and willing to assist in any way they could throughout our stay, but had we been made fully aware of the condition of the resort, the true extent of renovations and the lack of facilities, we would have looked for alternative accommodation for our stay

“Think Again !!!”

I would not recommend this hotel to anyone at the moment, once the builders have gone, The main pool is open, The kids club back on, The sporting itinary actually happens, the restuarant and bar moved out of reception, the mould in the rooms been treated, extractor fans in the bathroom and when the water finishes running down the hotel room walls, the hotel might be nice. The staff are friendly and try to be as helpfull as they possible can, If it wasnt for the staff I would of probably bought a tent and has a little piece of luxury !!