Ratings based on 101 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
98% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Does what it says in the tin!

Posted 02-Mar-2015
Stayed with 2 young children. Staff were extremely helpful allowing us to check in early. Room was spacious enough with double bed, travel cot, sofa and little annexe with two single beds. Room was clean and comfortable. Decor and carpet pretty tired but acceptable standard. No restaurant within the hotel but next door there is a Costa, McDonalds and WH Smith. Quiet nights sleep even though it is very near the motorway. Great value for a family room stay.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kent

Does what it says on the tin.

Posted 27-Feb-2015
Has all the basic needs for a traveller looking for a place to stay. Comfortable, but could do with a refurbishment
3 out of 5
Recommended
for Everyone
by A verified travellerfrom J

Adequate

Posted 23-Feb-2015
Hotel was adequate for our needs. Comfy bed. Soft pillows but they didn't offer any support. Shower needed more oomph. Well down on power
4 out of 5
Recommended
for Couples
by A verified travellerfrom nottingham

Nice hotel close to Durham and A1

Posted 21-Feb-2015
Pros: The location was great, very accessible. The staff were very friendly and helpful. The room was comfortable.
Cons: The bathroom, I believe, is due to be refurbished.
Location: Very close to the A1 and Durham.
We had avery pleasant overnight stay on our way to Northumberland. We decided to visit Durham on the way up and this hotel was advertised at a great price. It was easily accessible from both the A1 and Durham. It was comfortable and friendly.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Norfolk

Fantastic deal

Posted 18-Feb-2015
Pros: Very clean and spacious.
Cons: The Internet was intermittent. The towel rail didn't work.
A super stay. Clean room , helpful staff. This is all I want to write.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2015
Pros: It delivered better than i had hoped for. The duty manager gave helpful advice for a hearty eatery not far off.
Cons: Road side signage was unlit and therefore lost, at least during the hours of darkness, among a pile of other (lit) signs for other businesses.
Slept well. Fairly quiet except for a brief interlude by a trampolinist upstairs.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Portugal

Easy access to Newcastle

Posted 18-Jan-2015
Pros: location/price
Cons: decoration
Location: visit newcastle
Good value for money...its not a 5 star hotel but it serves the purpose.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very Little Road Noise

Posted 29-Dec-2014
Pros: Lovely lady on reception, very helpful and she had made sure the room would be warmed up pre-our arrival. Nice touch!
Cons: A bit difficult to tell if the heater was on as (in room 8 ) there is no indicator light to show when it's heating up. In sub zero, this would be good
Location: Not far from Durham or the railway museum at Shildon
As it was situated near the A1 at the Durham services, I was expecting some road noise, but was pleasantly surprised. It can be heard (a little) but it's certainly not obtrusive. For the price, it's very good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Stay

Posted 14-Dec-2014
Pros: Everything!
Location: Very handy for Durham and not too far from Newcastle and the North-East Coast and Metro Centre
Would recommend this hotel to anyone. Very pleasant staff and a good north east greeting! Clean spacious rooms and bathroom. No frills but you know that when you book. Kettle and hairdryer in room and soap and shower gel dispensers in bathroom. Room nice and warm and water always hot. Be careful - very hot at times! Good internet connection.Easy proximity to Durham and Newcastle and free parking. Would use again.
4 out of 5
Recommended
for Couples
by Peterfrom Manchester

not again

Posted 18-Nov-2014 on Hotels.com
Hotel and stay were OK, we didn't like being asked to pay again because the receptionist couldn't find proof of payment. We had to prove payment by showing a bank statement via the phone and proof of email booking confirmation. We were made to feel very uncomfortable and mistrusted.