Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful

Posted 24-Aug-2014
A great place to stay. The surroundings are beautiful and the staff is absolutely wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Aug-2014
Enjoyed out stay and appreciated the hospitality, they did a good job.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel not quite 5 star

Posted 12-Aug-2014
Pros: great location
Cons: staff could be a bit too much in their desire to serve
We were lucky to get upgraded to a junior suite. The hotel staff was very nice and professional but almost a bit much. The hotel is huge so we had to walk a while to get to the lobby. It is well located and generous with bottled water, turndown service, etc.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Courteous and helpful staff.

Posted 23-Jul-2014
Good location and impressive building although a bit too rambly.
5 out of 5
Recommended
for Everyone
by A verified traveller from australia

Indescribable! You must stay!

Posted 12-Jul-2014
From the moment I walked in to this hotel I was amazed! The decor, the ambience, the cleanliness and not to mention the amazing service and staff. The service you will receive here is like no other. Every need you require is met promptly and efficiently. Beatrice the manager was amazing! It was our honeymoon and she sent us a beautiful bouquet of flowers. She truly made out stay so delightful! It was the perfect place to finish after our inca trek. The breakfast is Devine! I cannot fault one thing and I'm a hard marker. This is the first hotel that has ticked all the boxes. Thank you to all the beautiful staff and palacio.
5 out of 5
Recommended
for Everyone
by A verified traveller from Peru

A trip to remember!

Posted 24-Jun-2014
Pros: The spa and the food
The hotel was wonderful, and i have to say the staff too nice, they called me by my name sice i got there until i left, that's what made the differece, the were worried about my needs, i loved it, the food..wow!!..amazing!!..i would definately recommend it!!..you will love it!!
3 out of 5
by CJ from UK

Beautiful hotel but expensive.

Posted 13-Jun-2014
Pros: Grandiose clean hotel. Hotel kindly looked after luggage when we went on trek.
Cons: Reduce cost of swimming facilities or include with room. If not willing to provide tea/coffee making facilities in room add black tea to infusion bar
Location: Short walk to main square and near temple of sun. Good location.
As expected grand hotel but disappointed that swimming facilities were subject to extra charge. Our room had a small window overlooking an opaque glass domed courtyard ie no view but room was clean and spacious. Would have appreciated tea and coffee making facilities in room and discussed this with hotel reception staff who said I could order tea on room service obviously at cost. They have an infusion tea bar in the foyer but only serve coca tea or other flavoured infusions. I asked why they didn't serve black tea as this is probably what most British people would prefer but they again said I could order it on room service. I stayed in two other four star hotels in South America that I would rate higher than this hotel and another 3 star hotel in Cusco that was half the price of this hotel and wasn't far behind it in terms of the hotel experience.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Tripp from Memphis

Posted 07-Jun-2014 on Hotels.com
The only minor flaws in this nearly perfect hotel are: no A/C only heat and for some reason the shower temperature varies without touching the water. I'd definitely stay here again. It is a VERY nice hotel with outstanding service. P.S. I keep my house cold, but you didn't even really need A/C, it's perfect if you just open a window.
1 out of 5
by Manu from New York, NY

Worst hotel I stayed at in Peru!

Posted 31-May-2014
Pros: nada
Cons: hotel should send you an e-mail quote of transportation service costs in advance. They should offer complimentary breakfast and wifi. upgrade rooms
Location: cathedral, sacsayhuaman, plaza de armas
This hotel is not 5 stars. no jacuzzi in hotel room, like other hotels I stayed at in Peru. Also, they quoted me a price for transportation and on checkout gave me another price I had to pay which was roughly triple the original quote. Rooms was small. No consistent hot water for shower. No free breakfast, unlike every other hotel I stayed at in Peru. Also no free wifi either, even though every other hotel I stayed in during my Peru visit offered that service. Also, was the only hotel ever in my life that on check out gives you a check out card to hand to the doorman on your way out! I felt like I was in prison. Do yourself a favor, AVOID this hotel for your Cusco stay! Not worth it.
5 out of 5
Recommended
for Everyone
by Chris from SF

First class hotel in Cusco

Posted 25-May-2014
Pros: Oxygen service! Decoration. Comfortable bed. Clean nice, friendly staff
Cons: Build a spa? Haha, just kidding.
Location: Central plaza, many things to do and eat and see...
Beautiful hotel in Cusco central area. Stayed first night here in Cusco before heading out to Machu Picchu, and very satisfied with the place. Oxygen service free, so took advantage of it and reduced the altitude sickness headaches for me and my wife. Lovely decorations. Small but very cozy room. Too bad there was no sauna or spa...