Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston TX

A wonderful gem!!

Posted 20-Oct-2014
Pros: Staff
Cons: Rooms are spacious (we got upgraded) and spotless but it is "old world" - if you like "contemporary" - this may not be your scene.
Location: In the heart of Cusco - minutes walk to sites and restaurants.
This is first rate - from location to property to staff. We spent 3 nights before an Inka Trail trek and then a final night before heading home. I cannot comment enough on how great the staff was. Restaurant and bar are also good but getting a bill is a bit of a wait. We would definitely staff here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Great hotel!

Posted 15-Oct-2014
Pros: Beautiful gardens, spacious suites, incredible concierge service.
Cons: Don't change a thing
Location: Across the street from Temple of the Sun, 15 mins walk to Plaza des Armas, 15 min drive to airport.
Hotel is located across the street from the Temple of the Sun and 15 min walk to Plaza des Armas and city center. The hotel staff is exception as are the rooms and facilities. This hotel is a luxury property from SPG and no luxury is spared during your stay. The hotel bar and restaurant have great menus, food and drink options.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful

Posted 24-Aug-2014
A great place to stay. The surroundings are beautiful and the staff is absolutely wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Aug-2014
Enjoyed out stay and appreciated the hospitality, they did a good job.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel not quite 5 star

Posted 12-Aug-2014
Pros: great location
Cons: staff could be a bit too much in their desire to serve
We were lucky to get upgraded to a junior suite. The hotel staff was very nice and professional but almost a bit much. The hotel is huge so we had to walk a while to get to the lobby. It is well located and generous with bottled water, turndown service, etc.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Courteous and helpful staff.

Posted 23-Jul-2014
Good location and impressive building although a bit too rambly.
5 out of 5
Recommended
by Ankit from NYC

Ideal location, close to the main square

Posted 12-Jul-2014 on Hotels.com
Ideal location, very welcoming staff, beautiful decor that speaks to the rich culture of the region, nice room, number of restaurants in walking distance
5 out of 5
Recommended
by A verified traveller

A bit of luxury.

Posted 12-Jul-2014 on Hotels.com
Classic 5-star hotel. Fantastic service, great location, nice room. Breakfast is great, roomservice nice and quick. Only thing is the bathroom. Not up to five star standard. Small tub that also leaked. Also to use the pool and jacuzzi you have to pay 60soles for an hour! Shame.
5 out of 5
Recommended
for Everyone
by A verified traveller from australia

Indescribable! You must stay!

Posted 12-Jul-2014
From the moment I walked in to this hotel I was amazed! The decor, the ambience, the cleanliness and not to mention the amazing service and staff. The service you will receive here is like no other. Every need you require is met promptly and efficiently. Beatrice the manager was amazing! It was our honeymoon and she sent us a beautiful bouquet of flowers. She truly made out stay so delightful! It was the perfect place to finish after our inca trek. The breakfast is Devine! I cannot fault one thing and I'm a hard marker. This is the first hotel that has ticked all the boxes. Thank you to all the beautiful staff and palacio.
5 out of 5
Recommended
for Everyone
by A verified traveller from Peru

A trip to remember!

Posted 24-Jun-2014
Pros: The spa and the food
The hotel was wonderful, and i have to say the staff too nice, they called me by my name sice i got there until i left, that's what made the differece, the were worried about my needs, i loved it, the food..wow!!..amazing!!..i would definately recommend it!!..you will love it!!