Dear Natasha,Thank you for taking the time to share your experience with us on Expedia.We're delighted to hear that you found Palacio del Inka to be a beautiful hotel and that you received friendly and attentive service from our staff. Ensuring our guests feel welcome and well taken care of is our top priority.It's wonderful to know that you enjoyed the tasty food at our restaurant. We're passionate about providing delightful culinary experiences for our guests, and we're thrilled that you found it to your liking.Thank you for recommending our hotel to your family and friends. We truly appreciate your support and hope to have the pleasure of welcoming you back to Palacio del Inka in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Camelia,Thank you very much for your delightful review following your recent stay with us at Palacio del Inka, a Luxury Collection Hotel. We are thrilled to hear that despite experiencing altitude sickness, you still enjoyed your time with us.Ensuring the comfort and well-being of our guests is our top priority, and we are glad to hear that our team responded promptly to provide you with oxygen, alleviating some of the discomfort caused by altitude sickness.Your suggestion regarding informing guests to open windows in their rooms for fresh air flow to help with altitude issues is greatly appreciated. We will definitely take this into consideration and incorporate it into our guest communication to enhance the overall experience.We are delighted to hear that Mr. Willington provided you with exceptional service and attention during your stay. We will be sure to pass along your kind words to him and the rest of our team.Thank you once again for choosing to stay with us, and we look forward to welcoming you back to Palacio del Inka in the near future.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Thank you for taking the time to share your experience, Alisha! We're delighted to hear that you enjoyed your stay at Palacio del Inka and that our hotel's charm and elegance made you feel like you were lost in time. Providing a luxurious and clean environment, along with exceptional service from our staff, is what we strive for. We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Sidia,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide exceptional value for our guests, and we regret that you found the pricing to be higher than anticipated.Regarding your concerns about the lack of AC and the size of the shower, we appreciate your feedback and will certainly take it into consideration as we continually strive to improve our amenities and facilities for our guests' comfort.Please accept our apologies for any inconvenience caused by the room service charges. We will review our policies to ensure clarity and fairness for all guests.We hope that despite these challenges, you were still able to enjoy some aspects of your stay with us. Should you choose to visit us again, we would love the opportunity to exceed your expectations.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Sara,Thank you very much for your glowing review! We're thrilled to hear that you enjoyed excellent customer service and found our staff to be very friendly during your stay at Palacio del Inka. Providing exceptional service is our top priority, and it's wonderful to know that we succeeded in making your experience memorable. We hope to have the pleasure of welcoming you back soon for another fantastic stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Shelley,Thank you so much for taking the time to share your experience with us on Expedia. We're thrilled to hear that Carl's attentive service at the front door made you feel like family during your stay. It's wonderful to know that his care and coordination contributed to making your visit memorable.Our colonial Spanish palace is indeed a special place, and we're delighted that you appreciated its beauty and ambiance.We hope to have the pleasure of welcoming you back to Palacio del Inka, where we'll strive to provide you with another exceptional experience.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Marion C,Thank you immensely for sharing your wonderful experience at Palacio del Inka, a Luxury Collection Hotel! We are thrilled to hear that your stay with us was one of the best you've ever had.It brings us immense joy to know that you found our hotel to be gorgeous and opulent, and that our friendly staff exceeded your expectations. We are delighted to hear that our team went above and beyond to ensure the comfort and well-being of your travel companion when experiencing altitude sickness. Providing exceptional service and care to our guests is our top priority.We are thrilled that you enjoyed the culinary offerings at our restaurant and had a memorable experience during the pisco class with our bartender. Inti, our adorable young alpaca, adds a special touch to the ambiance, and we're delighted that you appreciated it.Thank you for choosing Palacio del Inka for your stay in Cusco, and we hope to have the pleasure of welcoming you back for another incredible experience in the future.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Bharti,Thank you immensely for sharing your delightful experience at Palacio del Inka, a Luxury Collection Hotel! We are thrilled to read about the wonderful moments you had with us, from the luxurious ambiance to the warm hospitality extended by our team.It brings us immense joy to hear that you appreciated the little touches that make a difference, such as our daily pisco cocktail making class and the complimentary amenities like coca tea and mint tea, especially considering the challenges of high altitude. We are also delighted that you enjoyed our breakfast offerings, and it's fantastic to hear that it was one of the best selections you experienced in Peru.Your kind words motivate us to continue delivering exceptional service and creating memorable experiences for all our guests. We are truly honored to be considered a gem in the Marriott Luxury Collection.Should your travels bring you back to Cusco, we would be delighted to welcome you once again for another unforgettable stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Carlos,Thank you very much for choosing to stay at Palacio del Inka, a Luxury Collection Hotel, and for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your experience at our property.Ensuring our guests' satisfaction is our top priority, and it is always rewarding to know that we have met your expectations during your stay. We hope that you had the opportunity to explore and indulge in the rich cultural heritage and luxurious amenities that our hotel offers.Once again, thank you for your kind words, and we look forward to welcoming you back to Palacio del Inka for another memorable stay in the heart of Cusco.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear JENHSIAN,Thank you for sharing your feedback with us. We are delighted to hear that your experience at Palacio del Inka was peaceful and relaxing. Creating a serene atmosphere for our guests is one of our key objectives, and we are pleased that we were able to provide you with a tranquil retreat.Your positive comments are greatly appreciated, and they motivate our team to continue delivering exceptional service. If there are specific areas where you believe we can further enhance your experience, please feel free to share your insights. We value your input and are committed to continuous improvement.We are grateful for your choice to stay with us and hope to have the pleasure of welcoming you back for another rejuvenating visit in the future.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Rebecca,Thank you for taking the time to share your feedback with us following your stay at Palacio del Inka.We're delighted to see that you rated us 5 out of 5 on Expedia! It's wonderful to know that you had an excellent experience during your time with us.If there's anything specific that made your stay memorable or any areas where we could further improve, please don't hesitate to let us know. Your insights are invaluable as we continuously strive to enhance the experiences of our guests.We hope to have the pleasure of welcoming you back to Palacio del Inka in the near future for another outstanding stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Rebecca,Thank you for taking the time to share your feedback with us following your stay at Palacio del Inka.We're delighted to see that you rated us 5 out of 5 on Expedia! It's wonderful to know that you had an excellent experience during your time with us.If there's anything specific that made your stay memorable or any areas where we could further improve, please don't hesitate to let us know. Your insights are invaluable as we continuously strive to enhance the experiences of our guests.We hope to have the pleasure of welcoming you back to Palacio del Inka in the near future for another outstanding stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Estimada Andrea,Agradecemos sinceramente por tomarse el tiempo de compartir sus comentarios sobre su experiencia en Palacio del Inka. Nos complace saber que apreció la amabilidad y servicio del personal, así como la belleza del hotel.Lamentamos profundamente cualquier inconveniente que haya experimentado durante su estancia. Sus observaciones sobre la iluminación y la atmósfera del hotel son muy valiosas, y tomaremos medidas para mejorar estos aspectos. Asimismo, la información proporcionada sobre el servicio a la habitación y el spa es crucial para garantizar que seamos más transparentes con nuestros huéspedes y mejoremos la calidad de nuestros servicios.Respecto a su experiencia en la cena de Año Nuevo, lamentamos sinceramente que no cumpliera con sus expectativas. Trabajaremos en estrecha colaboración con nuestro equipo de alimentos y bebidas para abordar estos problemas y garantizar una experiencia gastronómica excepcional en futuras ocasiones.La situación con el late check-out y la custodia de sus pertenencias es inaceptable, y ofrecemos nuestras más sinceras disculpas por cualquier inconveniente causado. Revisaremos nuestros procedimientos para asegurarnos de que situaciones como esta no vuelvan a ocurrir en el futuro.Apreciamos sus comentarios constructivos, ya que nos ayudan a mejorar continuamente nuestros estándares. Valoramos su preferencia y le garantizamos que tomaremos medidas para abordar los problemas mencionados.Atentamente,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Gokhan,Thank you for taking the time to share your fantastic rating on Hotels.com! We are thrilled to see that you had a perfect 10 out of 10 experience during your stay at Palacio del Inka.It is truly rewarding for us to know that you enjoyed your time with us. Our team is dedicated to providing exceptional service and ensuring that our guests have memorable moments. Your positive feedback inspires and motivates us to continue delivering the highest standards of hospitality.Should your travels bring you back to Cusco, it would be our pleasure to welcome you again to Palacio del Inka for another outstanding stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Christian,Thank you for taking the time to share your positive experience at Palacio del Inka, a Luxury Collection Hotel. We are delighted to hear that our prime location, exceptional staff, modern and well-equipped rooms, and great restaurant contributed to your enjoyable stay. We appreciate your recommendation and are honored to be considered a legitimate high-end hotel.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay.Best regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Peter,Thank you for taking the time to share your feedback with us. We appreciate hearing from our guests and value your perspective. We're sorry to learn that your stay fell short of expectations, and we would like to better understand your experience to address any concerns you may have had.If you could provide more details about your stay or let us know what aspects did not meet your expectations, it would be incredibly helpful for us to make improvements and ensure a better experience for future guests.We strive to provide excellent service, and your input is essential in helping us achieve that goal. Please feel free to reach out directly to our management team so we can address your specific concerns.Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and make amends.Best regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Katty,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel centrally located and that our staff made a positive impression on you with their friendliness and helpfulness. It's always our goal to provide a lovely and memorable stay for our guests, and we're delighted to know we achieved that during your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share—we value your feedback.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Xuhui,Thank you for taking the time to share your experience with us. We are thrilled to see you enjoyed it.All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Violeine,We sincerely appreciate your kind words about our dedicated team and, in particular, Keila's exceptional service at the front desk. It is heartening to hear that she went above and beyond to ensure your stay was special. We take great pride in providing outstanding guest experiences, and your feedback is truly valued.If there is anything more we can do to enhance your future visits or if you have any additional questions or requests, please do not hesitate to reach out. We look forward to welcoming you back.Best regards,Renato VásconezGeneral Manager

Dear Mr. Subramaniam,Many thanks for taking a time to share about your experience at Palacio del Inka.We are very happy to hear that our food and the service were highlights for you during the stay.We really hope to see you on a next time, we will be waiting for you.Kind regards,Renato VásconezGeneral Manager

Estimada Sara,Agradecemos sinceramente tu positiva reseña sobre nuestro establecimiento. Nos complace saber que tu experiencia con nuestro servicio fue excelente y que la ubicación y el entorno te parecieron hermosos. Nos esforzamos continuamente para brindar a nuestros huéspedes la mejor experiencia posible, y tus amables palabras nos motivan a seguir trabajando en esa dirección. Esperamos tener el placer de recibirte nuevamente en un futuro cercano. ¡Gracias por elegirnos y por compartir tu opinión!Saludos cordiales,Renato VásconezGerente GeneralPalacio del Inka, a Luxury Collection Hotel

Dear Ines,Thank you so much for taking the time to share your wonderful experience at our property in Cusco. We are thrilled to hear that you found our property beautiful and that our staff made your stay exceptional with their kindness and attentiveness. It's heartwarming to know that you felt welcomed from the moment you arrived and throughout your stay.We're glad you had the opportunity to enjoy our restaurant and the delightful terrace with the fountain, especially during the evening bonfires. Maintaining a clean and peaceful environment for our guests is a top priority for us, and we're delighted to hear that our efforts were reflected in your stay. Our team works diligently to ensure our guests feel safe and comfortable during their time with us.We appreciate your feedback regarding the lighting in the rooms, and we will certainly take that into consideration for future improvements. We're glad the extensive and delicious breakfast buffet and the availability of oxygen tanks for those in need added to your overall experience.Thank you for choosing our property as your home away from home in Cusco. We look forward to welcoming you back in the near future and providing another memorable and comfortable stay.Warm regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Christopher,Many thanks for taking a time and give us this great review. Sounds like you had an amazing experience at our property. We're thrilled to hear about your positive stay at the hotel, we really hope to see you again in a future.Kind regards,Renato Vásconez General Manager

Dear Deb,Many thanks for rating our property. We really hope you had a great time at the hotel, and we hope to see you on a next time.Kind regards,Renato VásconezGeneral Manager

Dear Alma,Thank you so much for your glowing review! We're thrilled to hear that your experience at our hotel was nothing short of spectacular. Creating a warm and welcoming atmosphere for our guests is a top priority, and we're glad that you felt it from the moment you stepped in.Our team takes great pride in providing excellent service, and it's wonderful to know that our staff members were both nice and helpful throughout your stay. We believe that a friendly and helpful staff can truly enhance the overall experience for our guests.We're delighted that you enjoyed your room and found it breathtaking. Our goal is to provide a comfortable and beautiful space for our guests to relax and unwind. It's fantastic that you also relished our delicious food; our chefs work hard to create delightful dining experiences.We truly appreciate your kind words and the confidence you've placed in us. We look forward to welcoming you back, and we're certain your future visits will be just as delightful. Thank you again for choosing our hotel and for sharing your wonderful experience!All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Larry,Thank you for the kind review. We hope to have another chance to host you again in the near future.All the best,Renato VásconezPalacio del Inka, a Luxury Collection Hotel

Please note this guest did not stay at our hotel. His reservation passed as a no-show.The Management

Dear Omar,Thank you for the amazing review! We appreciate your feedback about pricing and expenses. We strive to offer a premium experience while keeping prices reasonable. Your comments are valuable, and we look forward to welcoming you back in the future.Best regards,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Estimada Rochela,Gracias por esta cordial reseña. Nos alegra saber que disfrutó de la comida, las atenciones y el hotel en general. Tenga por seguro que compartiremos sus comentarios con todos los equipos del hotel y sobre todo del spa.Saludos cordiales,Renato VásconezGerente GeneralPalacio del Inka, a Luxury Collection Hotel

Dear Ahmet,We apologize for the inconvenience you experienced with the wrong room and the lack of readiness. This is not indicative of the level of service we strive to provide. We appreciate your feedback and will address this issue with our team to ensure it doesn't happen again. Thank you for bringing it to our attention.All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Ahmet,Thank you for your kind words! We're thrilled to hear that you enjoyed our fantastic rooms, amenities, and especially the comfortable bed. We appreciate your positive feedback and will make sure to pass along your congratulations to the entire team.All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Cynthia,Thank you for taking the time to share your experience. We are so very happy to see you enjoyed our service, the rooms, and your time with us in general.All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Christine,Thank you for the feedback. We hope to have another chance to host you.All the best,Renato VásconezGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Kerry,Thank you for this review. We are glad to see you enjoyed our service, accommodations, and the french toast. Rest assured the pastry chef will be made aware of these kind comments.All the best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Jan,Thank you so much for this amazing review. We are so proud to see you enjoyed your stay thanks to our staff's dedication.We hope to host you again in the near future.Best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Brad,Thank you for taking the time to share your experience with us. I assure you the whole team feels most humbled by this review. I assure you they will all get the recognition they deserve.Best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection hotel

Dear Tianja,Thank you for this amazing review. We are all glad you enjoyed our service and property. We hope we can host you once again in the future.All the best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Mark-Joseph,Thank you for this honest feedback. We are all glad you enjoyed our hotel and its history. It is true that Marriott Bonvoy members obtain stay points only through Marriott-booked reservations. No third-party reservations are elegible.Best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Rishi,Thank you for this amazing review. I will make sure the staff is aware of it. Do let us know if your travels will bring you back to Cusco in the near future.All the best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Estimado Brian,Reciba un cordial saludo desde Palacio del Inka, A Luxury Collection hotel.Lamentamos mucho que el hotel no haya podido cumplir con sus expectativas, entendemos que fue un inconveniente para usted poder usar la ducha, entendemos se pudo realizar un cambio de habitación durante su estadía, esperamos de alguna manera haya podido mejorar en cierta forma el incidente. Respecto a la cafetera y el frio bar, estamos regresando progresivamente a tener todo listo en la habitación con la comodidad y servicio que usted merece, estamos trabajando para tener el mismo estándar y que no vuelva a ocurrir un problema similar. El servicio de Spa es en efecto un servicio adicional, trataremos de dejar esta información más detallada junto a las confirmaciones de reserva, y estaremos verificando con nuestro staff corregir cualquier error que haya podido suceder durante su estadía para brindar el servicio que usted y todos nuestros clientes merecen.Esperamos tenerlo de vuelta en un futuro y poder revertir esta experiencia para usted.Atte.Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Kierl,Thank you for the kind review.All the best.Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Andrea,Thank you for this review. It is always amazing to see how our guests enjoy themselves through our bar, balconies, and service. Let us extend a formal invitation to our hotel in the near future.All the best,Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Ellen,Let me personally thank you for this amazing review, and for recognizing our staff's efforts to make your stay a memorable one. I assure you the front desk and concierge teams will be properly rewarded.Andrés RoseroGeneral ManagerPalacio del Inka, a Luxury Collection Hotel

Dear Marisa, Thank you for this amazing review. We hope to have the chance of hosting you again soon. All the best, Andrés Rosero General Manager Palacio del Inka, a Luxury Collection Hotel

Dear Ricardo, Thank you for this review. We are so sorry the public areas were not available during your stay. Hopefully the rest of aspects of your time with us made up for it. Please do let us know if we can host you again in the near future. All the best, Andrés Rosero General Manager Palacio del Inka, a Luxury Collection Hotel