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Reviews of Occidental Cozumel - All Inclusive

4 out of 5
Occidental Cozumel - All Inclusive
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 330 out of 1008 reviews" "
Rating 8 - Good. 320 out of 1008 reviews" "
Rating 6 - Okay. 191 out of 1008 reviews" "
Rating 4 - Poor. 90 out of 1008 reviews" "
Rating 2 - Terrible. 77 out of 1008 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Faik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in middle of the jungle.
Stayed 15 nights in May 2024
Response from OCCIDENTAL COZUMEL on 17 May 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 Okay

Chris

Travelled with group
Liked: Cleanliness
The concierge option was pointless and was used as a gateway to present their timeshare or whatever. Rooms never got cool. It was bearable, but not ideal. We had to keep curtains pulled and door to the bathroom shut. We brought fans and that helped. Restaurants were VERY warm and very difficult to relax and enjoy. Other reviews seemed overly harsh and others too generous. I give it a “meh”. Be warned, this is located a good distance from town. It will cost you a taxi ride coming and going and really added up to be quite substantial. If you’re excited about the all you can drink packages, don’t be. There was very little alcohol in the drinks. I believe the actual bottles of alcohol are HIGHLY diluted to the point of being nearly void of alcohol . I will admit that I am a total lightweight and had a lot to drink and still never felt it.
Stayed 7 nights in May 2024
Response from Occidental Cozumel on 17 May 2024
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 Okay

Dawson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and quiet. If you are looking for a more live vibe I would stay closer to the city. The food is not amazing. We rented a scooter most of the days and traveled the whole island I highly recommend that. They will start high with the price but after the first day tell them 50 a day they did it with us just trying to save y’all some money cause it does add up. All in all good experience if your looking for a calm beautiful spot then I would go here if you want a more live experience I would stay in the city and then would rent the scooter and travel the island !
Stayed 9 nights in May 2024
Response from Guest Experience Manager on 16 May 2024
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in May 2024
Response from Guest Experience Manager on 16 May 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean but one restaurant had an odor of too much bleach.
Stayed 9 nights in Apr 2024
Response from Occidental Cozumel on 13 May 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Marion

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great diving in front of the resort.
Stayed 8 nights in May 2024
Response from Occidental Cozumel on 13 May 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 Okay

Diderot

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place however the food was not that good in the main dine area . Specialty restaurants were OK.
Stayed 7 nights in May 2024
Response from Occidental Cozumel on 13 May 2024
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

8/10 Good

Justice Israel, Hutchinson

Travelled with partner
Liked: Staff & service, property conditions & facilities
Liked the beach access, the food was good.
Stayed 7 nights in May 2024
Response from Occidental Cozumel on 13 May 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4/10 Poor

Jonn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Ac was terrible food bad beach is not like pictures
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on 11 May 2024
Dear JohnWe sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Guest Experience Manager on 11 May 2024
Dear GinaThank you for sharing your experience with us and look forward to serving you again soon.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good price
Stayed 3 nights in May 2024
Response from Guest Service Manager on 8 May 2024
Dear Maria,We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

6/10 Okay

barbarita, arleta

Liked: Staff & service, property conditions & facilities
Muchos animales
Stayed 2 nights in May 2024
Response from Guest Experience Manager on 8 May 2024
Estimada barbarita,Le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller quiter property, great staff
Stayed 6 nights in Apr 2024
Response from Guest Experience Manager on 3 May 2024
Dear CharlesWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 Good

Daniel Gonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed bar staff and waiters, all so nice and helpful, would definitely visit again in the future !
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on 30 Apr 2024
Dear Daniel,We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

10/10 Excellent

Jody J, Bluff Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on 29 Apr 2024
Dear Jody JWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on 27 Apr 2024
Dear Jeffrey,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 Okay

Melissa Marie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was clean and the beach access was nice but the food was terrible and staff was iffy. Some were kind but most were not very helpful or warm. We paid extra for an upgraded check in experience. When we got there, they sent us upstairs and the person who was supposed to check us in wasn’t there. So the bartender sent us down to lunch (a 5 min walk to the opposite end of the resort). When we got back to try and check in again, we were told we were in the wrong spot again and had to go halfway back across the resort to a different place for check in. When it was all said and done, I don’t know what was upgraded about our check in experience at all. It was no different than being at the front desk. The food is not good at all. We thought maybe the specialty restaurant would be better and ate there our last night only for my husband to get food poisoning. We definitely do not recommend this place.
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on 22 Apr 2024
Dear Melissa Marie,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

10/10 Excellent

Leanne, North Wilkesboro

Stayed 7 nights in Apr 2024
Response from Occidental Cozumel on 13 May 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Experience Manager on 19 Apr 2024
Dear Kendra,Thank you for rating us and we look forward to serving you again in the future.

8/10 Good

Brandi

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
Nearly impossible to get a dinner reservation and watered down alochol. Staff was friendly, enjoyed the buffet crew. Buffet is best Ive had.
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 17 Apr 2024
Dear Brandi,Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 Okay

sheri

Travelled with family
Liked: Property conditions & facilities
The rooms smelled really musty
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 16 Apr 2024
Dear sheri,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Experience Manager on 16 Apr 2024
Dear Theresa,Thank you for rating us!We can't wait to see you again!

4/10 Poor

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are pretty and inviting. Rooms are decent and clean. Most of the staff are friendly minus a few that we encountered. The part that will not take us back to stay here is the food. The buffets are the same, everyday. The food is marginal at best, they do a poor job at keeping the buffets stocked and fresh. We had to wait quite sometime or request items that were consistently empty on the buffet. We were frustrated when we checked out as we had emptied our room and told several staff members that stated it was fine to go find our friends, but went back a short time for the pool to say goodbye to friends only to return and be told we would be charged an extra $20 for a late checkout. This was frustrating as several staff members did not communicate this when we told them we were out of the room but visiting with friends. The location is far from town. And there is just too many great options in Cozumel to return to this all inclusive. If only staying for a couple days you may find the occidental a good fit but beyond that, the food menu would get old really fast.
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on 15 Apr 2024
Dear Kristen,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Experience Manager on 15 Apr 2024
Dear Todd,Thank you for rating us!We hope to see you soon!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff, friendly, professional, welcoming, and helpful.
Stayed 8 nights in Mar 2024
Response from Guest Experience Manager on 10 Apr 2024
Dear Kelly,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4/10 Poor

Tolga

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Rooms are outdated and very humid. Ac system doesnt work properly. Staf firendly and foods are good and fresh. Don't recommend the rooms.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 4 Apr 2024
Dear Tolga,Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

8/10 Good

Chris, St. Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a beautiful beach
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 3 Apr 2024
Thank you for this very kind review of our hotel and we look forward to serving you again in the future.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay here. Quiet at night and the food was very good. Beach is much smaller than the pictures.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 1 Apr 2024
Dear Scott,Thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service
The overall property was nice but limited beach area. Pictures deceiving online. Not much area for sitting on the grounds other than at the pools or beach and limited areas to walk/run(one route from front desk to beach). The adult pool, bar, bartender were fabulous! Room was clean and updated. The staff was friendly, helpful and hardworking.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 31 Mar 2024
Dear Douglas,We thank you for sharing your experience with us and look forward to serving you again soon.

10/10 Excellent

Elizabeth Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in every way. I cannot wait to go back!
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on 31 Mar 2024
Dear Elizabeth Anne,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

6/10 Okay

kelly

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 1 Apr 2024
Dear kelly,Thank you for rating us !

10/10 Excellent

Deborah Rozycki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just beautiful and full of wildlife! Too bad about the beach-but it’s not a deal killer. Plenty of food options-in fact several that we enjoyed. Our room was spacious and comfortable. The staff is very nice.
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on 31 Mar 2024
Dear Deborah Rozycki,Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

6/10 Okay

Cary

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Beautiful grounds and beach. Most rooms very nice and plenty big enough. Food mediocre, as expected. Entertainment enjoyable. Always keep money and other "valuables" in the room safe when you are not in the room because housekeeping staff will consider it theirs if left out.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 28 Mar 2024
Dear Cary,Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Resort itself was beautiful, the food was good, but it was hard to get a reservation at the specialty restaurants, make your reservation when you arrive even if you don't think you want to eat at them, they book up fast. I went to Cozumel for the ocean, everything seemed focused on the hotel. You could swim in the ocean but there was no structure, not many fish, only sand. This wasn't my type of Cozumel vacation. It was very humid, because of the hotel being in the mangroves. We stayed in the Royal part of the hotel.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 28 Mar 2024
Dear Pamela,We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on 28 Mar 2024
Dear Hannah,Thank you again for rating us, we look forward to your next visit.

4/10 Poor

Shelbi

Disliked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 27 Mar 2024
Dear Shelbi,Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on 26 Mar 2024
Thank you for rating us!We hope to see you soon!

8/10 Good

Drew

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 26 Mar 2024
Thank you for rating us!

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The spa was very relaxing and very good massagists.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 26 Mar 2024
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great week here for vacation. Snorkeled the beach with great visibility, had great food options, and staff was very welcoming. Night club was not exciting since it lacked people but still the DJ would play request and bar was available.
Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on 26 Mar 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Jonathan Michael, Fletcher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing and fun time which was our plan. Reservations were difficult, even on the royal level. I would also like to see a specialty coffee shop and maybe a pastry/dessert/ice cream shop.
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on 23 Mar 2024
Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 Okay

Mathew

Liked: Cleanliness
Stayed 7 nights in Feb 2024
Response from Guest Service Manager on 22 Mar 2024
Thank you for rating us!We hope we can see you soon!

6/10 Okay

Anne M, Forest Park

Travelled with family
Liked: Cleanliness, staff & service
The staff was great. The property was clean. The food was okay. It’d be nice to have more options at the lunch buffet like pizza, chicken, and offer flour tortillas. The 9pm seating for dinner was disappointing to say the least. Ran out of food. It would also be nice to have some more activity at the pool, like trivia, bingo or silly games that get the guests involved other than volleyball and ping pong.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on 20 Mar 2024
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Sara Lee, Ennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on 21 Mar 2024
Thank you for rating us!We hope to see you soon!

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no umbrellas on the beach.
Stayed 10 nights in Mar 2024
Response from Guest Experience Manager on 19 Mar 2024
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Occidental were very friendly and helpful, which I would expect out of a good crew, but this was different. The crew at the Occidental made it feel more like you were a guest in their home than a customer at their resort. If you are looking for a resort with an over-the-top buffet and a multitude of activities that the guests never use, the Occidental is not for you. If you want a great experience with really good/inclusive activities and good food in an atmosphere that is very “home” (and very, very relaxed), the Occidental is for you. The only thing that I would change is that I would have chosen the package above Royal. Royal made check-in very easy, but I would have preferred the amenities in the upgraded package.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 18 Mar 2024
We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

8/10 Good

danya

Travelled with group
It’s very beautiful and very relaxing 😎
Stayed 9 nights in Feb 2024
Response from Guest Service Manager on 12 Mar 2024
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

6/10 Okay

John

Travelled with group
7 out of 9 people in our group became sick from something. Seemed to be food related. We never drake anything other then bottled water or water served at restaurants. Bathroom facilities are limited. Rooms were nice, beach nice, lots of lounge chairs. Shade was limited
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on 12 Mar 2024
We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded to Royal Level. Enjoyed the large jacuzzi area for the Royal level guests. Spent most of our time either on the beach or at the Royal Jacuzzi, as the main pool was very crowded and the Adult pool had towels on every chair most days, yet not many people. People would go save chairs early in the morning, then not show up until afternoon. Overall, very nice accommodations! Clean and grounds well kept!
Stayed 7 nights in Feb 2024
Response from Guest Service Manager on 11 Mar 2024
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities
We will be back!
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on 11 Mar 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.