Front of property

Reviews of Inn of Chicago

3 out of 5
Inn of Chicago
162 E Ohio St, Chicago, IL

Reviews

6.6
Rating 10 - Excellent. 216 out of 1001 reviews" "
Rating 8 - Good. 282 out of 1001 reviews" "
Rating 6 - Okay. 234 out of 1001 reviews" "
Rating 4 - Poor. 131 out of 1001 reviews" "
Rating 2 - Terrible. 138 out of 1001 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Carly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was shut down.
Stayed 2 nights in Nov 2021

2/10 Terrible

James B

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
After walking 2 miles in 90 degree heat we arrived at our "guaranteed hotel" and discovered it was completely closed--every door locked and lobby furniture mostly absent. So at 6:00 p.m. we had to walk around and find another hotel with a vacancy.
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Showed up and the place was closed! Never got any notification before arriving.
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms look NOTHING like the pictures very misleading
Stayed 1 night in Sep 2020
Response from Customer Service on 11 Sept 2020
We appreciate you sharing your concerns with us. We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from L.M F.D. on 13 Sept 2020
Thank you for your feedback, we are deeply sorry the room we checked you in was not the one on the picture, please know that we are ironing this out we our staff and management, please feel free to contact us by phone or email for a follow up and more information, thank you again, we hope to hear from you soon.

6/10 Okay

Verified traveller

Stayed 4 nights in Jul 2020
Response from Customer Service on 5 Aug 2020
Thank you for the feedback. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. We look forward to hosting you again soon for a more positive experience.

8/10 Good

Jason, Michigan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location Best staff and team in chicago.
Stayed 2 nights in Jul 2020
Response from LM F.D. on 28 Jul 2020
Dear Jason, we want to thank you for taking the time to share you experience with us , we are thrilled you enjoyed your time here at the Hotel , we hope to see you again soon, thank you so much and have a wonderful day.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location with many perks
The hotel is located in a great spot for easy access to many downtown attractions and buildings! The beds were super comfortable and the Jr Corner Suite we stayed in was spacious and had the mini fridge we needed which was why we upgraded! The price is decent for the convenience of being downtown and the staff that we encountered were all very pleasant! There were a few places in the room that could’ve been cleaner but overall we enjoyed our stay and would definitely choose the hotel again when we come back to Chicago to visit!
Stayed 4 nights in Jul 2020
Response from LM FD on 19 Jul 2020
Dear Melissa.We appreciate your positive feedback about the hotel, service, and Staff . Thank you for staying with us, hope to see you again, have a great rest of your day.

6/10 Okay

Anonymous, Las Vegas

Business traveller
Disliked: Cleanliness
the sky terrace was by far the best thing about this hotel!
Stayed 11 nights in Jul 2020
Response from LM FD on 19 Jul 2020
Thank you so much for your feedback, We are delighted to have you in our Hotel, and happy you made memories you can share with family and friends, using Our rooftop's spectacular view .We are looking forward to having you again as our guest, have a wonderful day.

10/10 Excellent

Marjani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from ML FD on 19 Jul 2020
Thank you so much for staying with us, we are looking forward to having you again with us, have a great week-end

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2020
Response from Manager on 8 Jul 2020
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Poor

anonymous, napoleon

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need completely remodeled. Both bathroom sinks along with bathtub were leaking.. we had the junior suite with no fridge or microwave. The AC was stuck at 73° and would not go any lower. Very welcoming staff, very disappointing stay.
Stayed 1 night in Jul 2020
Response from LM FD on 6 Jul 2020
Thank you for your detailed review, we are sorry to hear that you did not enjoy your experience at The Inn. Your feedback has been passed to our management personnel. we are taking your concern very seriously. We would like to further discuss your experience at the Hotel, please call us directly at the hotel or email us.

8/10 Good

oliver

Stayed 1 night in Jun 2020
Response from Manager on 15 Jul 2020
Thank you for your review. We hope you enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff and old room but managed well Next visiting, I will stay
Stayed 1 night in Jul 2020
Response from LM FD on 6 Jul 2020
Thank you for your feedback, we are pleased to hear you had a nice experience with our staff but saddened that you did not like your room. We want to assure you that your feedback is taking very seriously. Please send us a message with your information associated with your reservation and one of our team members will reach out to you soon, thank you.

6/10 Okay

Esther, San Francisco

The best part about this property is the location. Close to a lot and easy to walk places.
Stayed 6 nights in Jun 2020
Response from Customer Service on 26 Jun 2020
Thank you for leaving us this wonderful review, Esther! We're thrilled your time at Inn of Chicago was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience! Have a lovely day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2020
Response from Management on 26 Jun 2020
We hope you enjoyed your stay! Thank you for taking the time to review The Inn of Chicago. We look forward to your next stay.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Would not refund pre-paid reservation for a canceled trip due to COVID-19.
Stayed 2 nights in Jun 2020
Response from Customer Service on 26 Jun 2020
We appreciate your feedback. We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. Could you provide the details of your reservation (name and dates) along with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
First off the hotel was under renovations so it was dusty and dirty I asked for an upgrade to a king size room thinking that it would’ve been better than the queen size room the furniture was old and ran down the bed head stains the bathroom floor was dirty the bathroom door had stains that no one cleaned up also on the wall . The smoke detector was hanging from the ceiling unattached the curtains were falling down and they charge me a total of $145 for a one night stay at the rat motel. Highly disappointed was I
Stayed 1 night in May 2020
Response from Customer Service on 24 May 2020
We appreciate the feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay all around.
The location was perfect, the building was older and charming, the room was just what I needed. The attached bodega was amazing and convenient. I had a slight issue with the heating, but that was QUICKLY remedied and I spent the night very comfortably. Couldn't ask for a better last minute hotel for my live show.
Stayed 1 night in Feb 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
Hi Brenna! Thank you for the 10 out of 10! We are happy to hear you had a wonderful stay and enjoyed the location. We will address the heating issue so you are more comfortable on your next visit!

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was nice, very comfortable atmosphere, near restaurants and cafes.
Stayed 1 night in Mar 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
Hi Carolyn! Thank you for the 5 out of 5! We are pleased to hear you enjoyed the location and nearby attractions. We appreciate your business. We'd love to see you again soon so we can share an even more enjoyable experience with you.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Staff was Excellent. The room not so much. If you like good toilet paper, bring your own. Both nights I was bitten several times on the back of my arm. I have no proof of what it was, but I'm pretty sure I know.
Stayed 2 nights in Mar 2020
Response from Manager on 24 Mar 2020
I am happy to hear that the staff was up to expectations, we pride ourselves on providing a good experience. Thanks for sharing the feedback about your room. We take these comments seriously and will discuss with our team. We hope you come back and give us another try!

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Manager on 24 Mar 2020
Luis, thanks for the perfect 10!! Can't wait to have you back with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
Thank you for the 5 out of 5! We hope you enjoyed your stay and were able to experience all the Chicago favorites! We are looking forward to your next stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks nothing like these photos...Very dirty, smelly, small outdated rooms AC Heater is a window unit Stinks mildew walls in bathrooms low pressure water, elevators are tiny dirty and filthy. Lobby was dusty dirty outdated NEVER AGAIN
Stayed 3 nights in Mar 2020
Response from Customer Service on 18 Mar 2020
Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

2/10 Terrible

Edward, Chicago IL

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There were used condoms in the garbage, the heater didn’t work, we didn’t have a city view and the room was way smaller than shown in pictures.
Stayed 1 night in Mar 2020
Response from Manager on 17 Mar 2020
Edward, I deeply apologize about your experience that is 100% not acceptable. I encourage you to give us another chance, as that is not the normal. I have notified and met with our housekeeping department this morning. Thank you for letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Manager on 17 Mar 2020
Thanks for the high five! We look forward to welcoming you back!

2/10 Terrible

Will, Chicago

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unclean, dirty, bathroom smelled, terrible I would not come back.
Stayed 2 nights in Mar 2020
Response from Manager on 17 Mar 2020
We appreciate the feedback, Will. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Lobby was fun and funky. Actually room looked nothing like online photo. Carpet was buckling. Bathroom needed remodeling.
Stayed 2 nights in Mar 2020
Response from Manager on 17 Mar 2020
Thanks for your feedback, and we are happy you enjoyed our public spaces. We have taken note of your other feedback as well, and have shared it with team. We hope to welcome you back sometime.

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Customer Service on 16 Mar 2020
We appreciate the feedback, Melissa. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of the location and easy to get to
Stayed 2 nights in Mar 2020
Response from Manager on 17 Mar 2020
Thanks, we look forward to welcoming you back. Our location doesn't get much better!

2/10 Terrible

Victum, CHICAGO

Business traveller
Disliked: Staff & service, amenities
Nothing n it was drity looking! Need to hire more main floor cleaner.
Stayed 3 nights in Feb 2020
Response from Manager on 17 Mar 2020
We appreciate the feedback, Victum. We have shared your review internally this morning. We do hope you will give us another chance next time you are in Chicago.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Cheap but Comfy
Nice room, they gave me an upgrade for free because the Queen was too small for my significant other and I. The only problem was that the fridge had old food inside of it, but the staff just probably overlooked it.
Stayed 1 night in Mar 2020
Response from Manager on 24 Mar 2020
Thanks for the perfect 10. We truly appreciate that and we have noted your feedback as well. We look forward to having you back with us next time you are in Chicago

4/10 Poor

Anna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The pictures are deceiving. Beds are comfortable, but the rooms are so dingy and dirty. My stay was okay, but I will not be staying here again. Great location, though.
Stayed 4 nights in Mar 2020
Response from Customer Service on 14 Mar 2020
We appreciate the feedback, Anna. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from Customer Service on 13 Mar 2020
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Nathalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
Hi Nathalia! Thank you for rating The Inn of Chicago. Please provide more feedback to ensure better quality for future stays! We always strive for ways to improve service, quality and overall experience. We hope to see you soon!

4/10 Poor

Sheila

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Customer Service on 10 Mar 2020
We appreciate you leaving your feedback with us, Sheila. While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
Hi Taylor! Thank you for the rockin' 10 out of 10! I hope we exceeded your expectations. We look forward to seeing you soon. Have a wonderful day.

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Good for price
Fast and easy check in even on a Saturday. Room was good for the price. Shower head was too low. Seemed like a handicap bathroom. But got the job done.
Stayed 2 nights in Mar 2020
Response from Manager on 24 Mar 2020
Steven, we are happy to hear you enjoyed your time in Chicago. Thanks for staying with us and we hope you will visit us again next time

2/10 Terrible

Christine

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Customer Service on 10 Mar 2020
Thank you for sharing your feedback, Christine. We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliper service our guests are accustomed to.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
Thank you for the 5 out of 5 review! We hope you had the best Inn of Chicago experience. We appreciate your business. Have a great day!

6/10 Okay

Trishaude

Disliked: Staff & service
Stayed 1 night in Mar 2020
Response from Customer Service on 9 Mar 2020
We appreciate you taking the time to share your feedback, Trish. We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2020
Response from Customer Service on 9 Mar 2020
We appreciate the feedback. We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Terrible

Masoodalam

Stayed 4 nights in Feb 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
Hello Massodalam, we are disappointed to see your low rating. We strive to provide outstanding services with an unforgettable experience. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

10/10 Excellent

Harish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
Hello Harish! Thank you for sharing your perfect rating! We're so glad to hear that you had a positive stay with us at Inn of Chicago! We'd love to see you again soon so we can share an even more enjoyable experience with you.

4/10 Poor

Zion

Stayed 1 night in Mar 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
Hello Zion, Thank you for taking the time to review The Inn of Chicago. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Good

Genesis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
We appreciate your lovely rating! The satisfaction of our guests is important to us so we can't wait to see you back again at Inn of Chicago soon. We want to share an even more fantastic experience with you next time. Have a great day!

10/10 Excellent

Vik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
Thank you for the 10 out of 10! It was wonderful having you, we look forward to your next visit to The Inn of Chicago.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Customer Service on 3 Mar 2020
Thank you for taking the time to submit this feedback. We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pros Location , price , bed , Tv , staff. Cons: bad need for an update: for example:noisy window ac unit, rusting bathroom accessories. Did not get the lowest rate hoping to get a better room.
Stayed 1 night in Feb 2020
Response from Customer Service on 3 Mar 2020
We appreciate the feedback. While we're happy you appreciated our prime location, comfortable beds, and staff, it's unfortunate our accommodations and air conditioning unit didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is so friendly andGreat staff and fully secured clean peacful place
Stayed 2 nights in Feb 2020
Response from Kimmie R, Sales Manager on 29 Apr 2020
Thank you for taking the time to review The Inn of Chicago. We are pleased to hear you had a wonderful experience. We appreciate your business and we look forward to your next visit.