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Reviews of Hilton Garden Inn Cartersville

3 out of 5
Hilton Garden Inn Cartersville
24 Liberty Dr, Cartersville, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 294 out of 578 reviews" "
Rating 8 - Good. 181 out of 578 reviews" "
Rating 6 - Okay. 51 out of 578 reviews" "
Rating 4 - Poor. 28 out of 578 reviews" "
Rating 2 - Terrible. 24 out of 578 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

David

Stayed 1 night in May 2024
Response from FOM on 22 May 2024
We are sorry to hear we did not exceed your expectations. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

James Lowe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the city
Stayed 1 night in May 2024
Response from FOM on 22 May 2024
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Carterville.

2/10 Terrible

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They charge you 90 dollar fee after you pay 290 so 400 a night for a room basically.... bs. Big ole scam
Stayed 1 night in May 2024
Response from FOM on 20 May 2024
We are sorry we did not exceed your expectations. We appreciate the feedback and will share with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Robert, indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from FOM on 20 May 2024
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

James Lowe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar area for relaxation
Stayed 1 night in Mar 2024
Response from FOM on 1 Apr 2024
We are happy to hear you enjoyed the staff and hotel during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on 1 Apr 2024
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

2/10 Terrible

Bradley

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While this hotel brandishes the Hilton name, it's far from it. It's old and needs some updating/ remodeling! The beds are aweful, hard and very used. I've machines didn't work and they do not offer any continental breakfast, only coffee The only thing that is great about the hotel is the staff is friendly.
Response from FOM on 4 Mar 2024
We are sorry to hear we did not exceed your expectations during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Xaviour B., Piedmont

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean! Vety nice staff! Nice and comfy bed! Love this place!!!
Stayed 1 night in Feb 2024
Response from FOM on 26 Feb 2024
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

6/10 Okay

Leigh

Business traveller, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Parking lot is kinda confusing.
Stayed 1 night in Feb 2024
Response from FOM on 19 Feb 2024
We are sorry to hear we did not exceed your ex[ectations during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

2/10 Terrible

Marlen

Liked: Cleanliness
Disliked: Staff & service
The LOUD floor squeaking ALL night from neighbors was a nightmare. This is very wrong. We spent good money for a comfortable room and the floor squeaking was ridiculous. We did not sleep all night! The man who checked us in at the front desk had a very UNWELCOMING attitude. Wish we picked another hotel.
Stayed 1 night in Feb 2024
Response from FOM on 16 Feb 2024
We are sorry to hear we did not exceed your expectations during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on 5 Feb 2024
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

4/10 Poor

Raymond

Stayed 1 night in Jan 2024
Response from FOM on 5 Feb 2024
We are sorry to hear we did not exceed your expectations. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Carterville.

10/10 Excellent

Bradford, St. Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on 10 Jan 2024
We are glad to hear you enjoyed the staff and hotel during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Alejandro

Stayed 2 nights in Dec 2023
Response from FOM on 18 Dec 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated and will be shared with the team.

6/10 Okay

Alycia

Travelled with partner
Liked: Staff & service
The hotel was generally okay. The staff was friendly, and the continental breakfast was good. The upkeep could use some work, as we didn’t have a room cleaning for our entire stay. Housekeeping asked us what time they should come clean our room, we told them, and they didn’t come back the rest of the day. When we came back to our room later that night, housekeeping had gone home for the night, but we didn’t have any clean sheets or towels. When we called the front desk to inquire, they brought us clean sheets and towels to turn over ourselves, but there was no housekeeping. There was also many ladybugs in the bedroom. When we first arrived, there were a couple here and there, but throughout our stay, more entered our room to the point where they were crawling on the fixtures near the bed. There were also a lot of lady bugs inside and outside the one window on the room (and the window does not open, so we’re not sure how they kept getting inside).
Stayed 2 nights in Dec 2023
Response from FOM on 5 Dec 2023
We are sorry we did not exceed your expectations during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

joe, Huntington beach

Stayed 2 nights in Nov 2023
Response from FOM on 21 Nov 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Carterville.

10/10 Excellent

WILLIS LEON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FOM on 21 Nov 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

8/10 Good

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stag was extremely nice and attentive. Whenever we needed anything they were more than happy to help. The property was beautiful and clean.
Response from FOM on 2 Nov 2023
We are happy to hear you enjoyed the staff and hotel during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from FOM on 2 Nov 2023
We are happy to hear you enjoyed the staff and hotel during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, amenities
Very nice, quiet, and clean
Stayed 1 night in Oct 2023
Response from FOM on 25 Oct 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

ROBERT, MERRILL

Travelled with family
Liked: Amenities, property conditions & facilities
Very nice, clean , friendly staff.
Stayed 1 night in Oct 2023
Response from FOM on 25 Oct 2023
We are happy to hear you enjoyed the staff and hotel during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

6/10 Okay

Corliss

Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2023
Response from FOM on 18 Oct 2023
We are sorry to hear we did not exceed your expectaions during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

8/10 Good

Preston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was Clean and quiet. But I did not like the fact did they charge for breakfast and expensive charge at that other than that we had a great stay
Stayed 1 night in Oct 2023
Response from FOM on 18 Oct 2023
We are happy to hear that you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

4/10 Poor

Michael

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
We had stayed here before about 7years ago and had a great time. This visit front staff lacked charm the rooms were clean thermostat and fridge did not work well. All first world problems but left bad tatse for returning again. Sad because had enjoyed other properties in the past.
Stayed 1 night in Oct 2023
Response from FOM on 18 Oct 2023
We are sorry to hear we did not exceed your expectations during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Hailey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love this property so much!! will stay again!
Stayed 2 nights in Sep 2023
Response from FOM on 18 Oct 2023
We are happy to hear that you enjoyed the staff and hotel during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors in our room were clean but the carpet was not clean, your sock feet were dirty walking across the floor.
Stayed 3 nights in Sep 2023
Response from FOM on 19 Sept 2023
We are sorry to here we did not exceed your expectations during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from FOM on 19 Sept 2023
We are sorry to hear we did not exceed your expectations during your recent stay. The feedback is appreciated and will be shared with the team. Thak you for choosing the Hilton Garden Inn Cartersville.

6/10 Okay

Paul

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
My key took several tries to get in, every time I left the room. The room had no soap. The shower door was hard to close and the shower door handle was falling off. The condition of the bathroom was not on par with the price of the room. My room however was very quiet.
Stayed 1 night in Aug 2023
Response from FOM on 19 Sept 2023
We are sorry to hear we did not exceed your expectations during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

6/10 Okay

Summer

Room smelled like mildew really bad and could use updating.
Stayed 2 nights in Aug 2023
Response from FOM on 14 Aug 2023
We are sorry to hear we did not exceed your expectations during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Richard

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place ....period
Stayed 2 nights in Jul 2023
Response from FOM on 9 Aug 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from FOM on 3 Aug 2023
we are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

6/10 Okay

Berklee

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from FOM on 3 Aug 2023
We are sorry to hear we did not exceed your expectations during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

8/10 Good

Carolyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Stayed 1 night in Jul 2023
Response from FOM on 24 Jul 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Courteous staff.
Stayed 5 nights in Jul 2023
Response from FOM on 24 Jul 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Kathleen, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what we needed.
Stayed 2 nights in Jun 2023
Response from FOM on 12 Jun 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very convenient. Good bar and restaurant service and food, though glasses did not appear to be thoroughly washed. Lipstick still on glass I was served. Nice room. Would have preferred firmer bedding and pillows.
Stayed 1 night in May 2023
Response from FOM on 31 May 2023
We are happy to hear you enjoyed the staff and hotel during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Facility was clean, comfortable bed, clean bathroom.
Stayed 1 night in May 2023
Response from FOM on 19 May 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

8/10 Good

Joy

Stayed 2 nights in May 2023
Response from FOM on 31 May 2023
We are happy to hear you enjoyed the staff and hotel during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Jason, Franklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and friendly staff.
Stayed 2 nights in Apr 2023
Response from FOM on 3 May 2023
We are happy to hear that you enjoyed the staff and hotel during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2023
Response from FOM on 3 Apr 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facility very close to lovely historic downtown Cartersville.
Stayed 1 night in Mar 2023
Response from FOM on 3 Apr 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

8/10 Good

Martha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
We arrived early in the day in if check in. The nice lady at front desk was very gracious and said she would attempt to get us checked in a bit early, we sat in lobby area, which is very nice and comfortable. She got us in, and the room was decent and clean. What they forgot to remind us about, if you want cleaning service you have to ask, but no big deal. Everyone we met- workers, were very nice and friendly. Hotel is close to all amenities. From Starbucks to restaurants, and local places. Close to freeway as well. I felt safe parking.
Stayed 3 nights in Mar 2023
Response from FOM on 29 Mar 2023
We are sorry to hear we did not exceed your expectations regarding service. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from FOM on 28 Mar 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort
Mildew in shower, bathrooms need attention
Overall a very nice hotel. Bed firm but comfy… a good mattress. My only real complaint was the condition of the bathroom. There was visible pink and black mildew all along the bottom of the shower. Wallpaper peeling… badly in need of an update. Someone needs to scrub that shower! Yuck.
Stayed 1 night in Mar 2023
Response from FOM on 21 Mar 2023
We are very sorry we did not exceed your expectations during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Keela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was impressed and enjoyed my stay. My husband and I truly enjoyed ourselves. Also, the restaurant along with food and bartender was excellent and we had excellent service. 👍 😃 Totally would recommend the Food.
Stayed 1 night in Mar 2023
Response from FOM on 21 Mar 2023
We are happy to hear you enjoyed the staff and hotel during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from FOM on 20 Mar 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Jo Ann

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from FOM on 8 Mar 2023
We are happy to hear you enjoyed the staff and hotel during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from FOM on 8 Mar 2023
We are happy to hear you enjoyed the staff and hotel during your recent stay. The feedback is appreciated. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty friendly hotel. Very clean and accommodating. Friendly service
Stayed 2 nights in Feb 2023
Response from fom on 2 Mar 2023
We are happy to hear you enjoyed the hotel and staff during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an overnight stay, but it was great. The staff member that worked the over night shift was the best she was so nice and so helpful, even at 6:00 AM whenI went to ask for some help.
Stayed 1 night in Feb 2023
Response from fom on 2 Mar 2023
We are happy to hear you enjoyed the staff and hotel during your recent stay. The feedback is appreciated and will be shared with the team. Thank you for choosing the Hilton Garden Inn Cartersville.