Ratings based on 620 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveller

Posted 14-May-2015
Pros: Tolle Pediküre! Hier wurde handwerklich richtig gute Arbeit gemacht, was man in Hotels eher selten erlebt.
Cons: Das in einem 4 Sterne Hotel, u.a. Omelettes und frisch gepresster O-Saft beim Frühstück extra berechnet werden ist schon sehr ungewöhnlich ...
Städte-Trip nach Berlin im Mai. Zentrale Lage des Hotels war prima.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cheshunt

Nice hotel centrally located

Posted 08-May-2015
Pros: Location, price, staff
Cons: All was fine
Location: Centrally located in Charlottenborg, best for the shops in main shopping street
One night stay on a business trip, good facilities, nice restaurant with attentive staff and good food, nice size bar plus added bonus of swimming pool and sauna which for mid-week did not have many people using it which was nice.
1 out of 5
by A verified travellerfrom oz

Disappointing.

Posted 30-Apr-2015
After arriving well after the 2 o'clock check in time we were told we had a 20 min wait. After 45 min we approached the reception only to be told "we are very busy, we have had 200 check outs and you will have to exercise some patience". To add insult to injury, we had on 2 occasions, bell boys swipe into the room late at night while in bed with other peoples luggage. While I'm very understanding of mistakes being made, after all we're all human, at no point was an apology made, reduction of the bill, etc. I would not advise anyone stay here purely based on the consistency of the rude staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Luxuriöses Hotel mit super Service!

Posted 29-Apr-2015
Schönes Hotel mit sehr netten, zuvorkommendem Personal! Tolles, modernes Zimmer mit schönem Bad! Sauna und Pool inklusive im Untergeschoss vorhanden und sehr sauber. Minibar und Extraleistungen (Reinigung, Frühstück (20 Euro pro Person und Nacht) usw.) etwas teuer, aber ansonsten alles top! Immer wieder gerne!
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Genoa

Hotel business in posizione centrale

Posted 27-Apr-2015
Pros: Abbastanza
Cons: Organizzazione servizi come concierge ,etc
Location: a 20 minuti di Taxi da Postdammer Platz, lo zoo di Berlino è l'attrazione immediatamente prospicente hotel.
Hotel per soggiorni medio /brevi con tutti i confort , in posizione sufficientemente centrale. Adatto a soggiorni lavoro e a brevi permanenze.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nette Überraschung

Posted 15-Apr-2015
Pros: Gute Lage, gutes Frühstück.
Location: Alles gut zu Fuß zu erreichen. Verkehrsanbindung super.
Wir haben einen Geburtstagsausflug nach Berlin gemacht. Dies habe ich bei der Reservierung angegeben. Auf dem Zimmer haben am Abend eine nette Überraschung vorgefunden: Einen tollen Schokoladenkuchen mit Obst. Vielen Dank für die gelungene Überraschung! Berlin hat sich von seiner besten Seite gezeigt: Tolles Wetter, freundliche Leute, jede Menge zu besichtigen. Wir kommen auf jeden Fall wieder.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfekt läge och pool!

Posted 13-Apr-2015
Hotellet ligger nära en stor station så det är lätt att förflytta sig dit man vill och även smidigt att ta sig från och till flygplatsen Tegel. Det är nära till restauranger och shopping. God och riklig frukost. Skönt med ett dopp i poolen efter en dag på stan.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom England

Great hotel

Posted 08-Apr-2015
Pros: Clean, great breakfast. Great value for money.
Location: Location was perfect. In a lovely shopping district which has great links to all the sights in Berlin.
Great hotel which is in a great location in Berlin with easy access to all sights and metro station just five minutes down the road. The hotel itself is lovely, great breakfast and service. Would recommend the hotel and city to anybody! Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tokyo

Nice stay

Posted 06-Apr-2015
This hotel is nice location , walk about 8 minutes from zoo station. I enjoyed shopping and eating good food around hotel. Room was very clean and comfortable.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Stockholm

Receptionspersonalen synes inte kommunicera

Posted 06-Apr-2015
Pros: Bra säng, luftigt rum. På hotellrummet fanns information om sängarna och dess kvalitet. Skulle ni kunna skicka den informationen till oss?
Cons: Receptionspersonalens uppmärksamhet gentemot kunderna.
Location: Bra läge, nära Ku'damm
En person ringde till hotellet och sökte mig, hon berättade för personalen att hon hittat min stulna väska. Personalen svarade att ingen med mitt namn bodde på hotellet - trots att jag vid incheckning angivit mitt namn! Jag var dessutom kvar på hotellet en dag ytterligare. Kvällen när stölden inträffade berättade jag för personalen att jag blivit väskryckt. Jag behövde inte checka ut vid 12 utan senare. Hade jag fått min väska på plats hade mycket extra arbete med ambassadbesök etc kunnat avstyras. Nu kommer tjejen att skicka väskan per post istället med en del besvär för henne och också för mig samt medförande kostnader. Allt detta pga av att personalen var ouppmärksam eller likgiltig. Vid incheckningen tog det väl lång tid innan väskorna kom till rummet - en mindre detalj i jfr med det ovanbeskrivna.