Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller from Chicago

Very nice Hotel, close to attractions

Posted 22-Jul-2014
Pros: location
Location: shopping.... KaDeWe very close KuDamm right there
nice stay, very convenient location staff very nice , friendly and accomodating
4 out of 5
for Everyone
by A verified traveller from Glagsow

Nice hotel close to shops and Zoo

Posted 19-Jul-2014
Pros: Modern clean hotel. Nice small pool
Location: Good for shops and zoo
Good stay with 2 grown up children. Staff very accommodating with room change as one of the rooms didn't have single beds.
5 out of 5
for Couples
by A verified traveller from Bath, UK

Excellent all-round location.

Posted 05-Jul-2014
Pros: Helpful staff. Clean well prepared rooms. Good location.
Cons: Would benefit from a mid price range informal style restaurant. But plenty of options in the tiarea.
Location: Close to key shopping and a good range of restaurants. A good base for adults sightseeing. Perhaps not ideal for families.
Sightseeing long weekend city break for adult couple. Excellent!
4 out of 5
for Everyone
by amir from Israel

Big rooms. Quiet. Close to shopping.

Posted 02-Jun-2014
Also good for shabat keepers. Cleen. ................... ..
4 out of 5
for Everyone
by Rishi from London

Fantastic hotel, centrally located and comfortable

Posted 29-May-2014
Pros: location, décor, modern, clean, fresh, comfortable bed, pillow menu, friendly staff
Cons: More English TV channels and free wifi.
Location: good location, near to underground station, local shopping, good restaurants, zoo and aquarium
Booked online via Expedia very easily, check-in was simple, friendly staff, great room located on the 7th floor in pristine condition and all modern creature comforts. We had forgotten our UK power adapter, the hotel were more then welcome to lend us one for the duration of our stay for no charge. Would recommend this hotel to anybody travelling to Berlin for either business or pleasure
2 out of 5
by Anand

misleading- thought wifi and breakfast included- i

Posted 22-May-2014
misleading- thought wifi and breakfast included- it was not
5 out of 5
for Everyone
by A verified traveller

Fabulous hotel with an excellent location

Posted 14-Apr-2014
Pros: Friendliness of all staff.
Cons: If possible more english speaking tv channels.
Location: Great central location for shopping and eating, with a variety of international and national brands
Reception staff were more than happy to provide us with the necessary information that we needed to get to destinations around the city. As well as more than happy to assist with whatever queries we threw at them to make our stay a very pleasant experience. Breakfast variety was superb and would suit all tastes.
1 out of 5
by n

Small room. Staff less than helpful

Posted 22-Feb-2014
I booked a superior room with one queen bed , when I went to the room it was a tiny room with 2 single beds joined toghether which was very incongruent and staff refused to move me to a different room. Children breakfast is freei have been charged for it , my room was paid but I had to pay 4.38€ for each day ...??
3 out of 5
by Ange from UK

Hotel located in central Berlin

Posted 22-Feb-2014
Pros: See above
Cons: See above
Location: Excellent location for public transport, sights and shopping.
This was our second stay in the Crowne Plaza Berlin, and in most respects it was again very enjoyable: a comfortable, vibrant hotel with lovely, helpful staff. However, this time one pretty major thing let it down: our bedding wasn't changed during a 4 night stay! That isn't quite true, because on day 4 we requested that it was changed while we were out in the evening. The receptionist assured us that this would be done, and that the dirty cup left in our room from the morning would be removed. However, we returned to our room at midnight to find the towels had been changed again, but the same bedding and dirty cup remained. Therefore, we had to wait for a very pleasant, young receptionist to change our bedding after midnight! We removed the DO NOT DISTURB sign every day before we left the hotel, and our towels were sorted and our bed made -but always with the same, used bedding. This is totally unacceptable. When my husband checked out the next day he was offered less than a 30 euro discount off the bill. Yes, we should have complained before, but we don't like to make a fuss. For it not to be done properly when we had pointed it out was unforgivable. A crisp, clean bed is one of the nice things about staying in a hotel, and this fundamental thing was overlooked. In every other respect we really like this hotel, but beware of housekeeping!! If it hadn't been for this we would have rated it considerably higher.
5 out of 5
for Families
by Ed from London

Good hotel, Location central to public transport

Posted 17-Feb-2014
Pros: very clean, rooms good size, comfortable
Cons: Pool temperature could be warmer, swimming pool walls could do with cleaning
Location: Location very good between 2 stations , public transport very good. Recomend Berlin card as it make travelling easy.
Good experience spent six days in the hotel whilst having a city break sight seeing in Berlin