Ratings based on 74 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fabulous hotel with an excellent location

Posted 14-Apr-2014
Pros: Friendliness of all staff.
Cons: If possible more english speaking tv channels.
Location: Great central location for shopping and eating, with a variety of international and national brands
Reception staff were more than happy to provide us with the necessary information that we needed to get to destinations around the city. As well as more than happy to assist with whatever queries we threw at them to make our stay a very pleasant experience. Breakfast variety was superb and would suit all tastes.
1 out of 5
by n

Small room. Staff less than helpful

Posted 22-Feb-2014
I booked a superior room with one queen bed , when I went to the room it was a tiny room with 2 single beds joined toghether which was very incongruent and staff refused to move me to a different room. Children breakfast is freei have been charged for it , my room was paid but I had to pay 4.38€ for each day ...??
3 out of 5
by Ange from UK

Hotel located in central Berlin

Posted 22-Feb-2014
Pros: See above
Cons: See above
Location: Excellent location for public transport, sights and shopping.
This was our second stay in the Crowne Plaza Berlin, and in most respects it was again very enjoyable: a comfortable, vibrant hotel with lovely, helpful staff. However, this time one pretty major thing let it down: our bedding wasn't changed during a 4 night stay! That isn't quite true, because on day 4 we requested that it was changed while we were out in the evening. The receptionist assured us that this would be done, and that the dirty cup left in our room from the morning would be removed. However, we returned to our room at midnight to find the towels had been changed again, but the same bedding and dirty cup remained. Therefore, we had to wait for a very pleasant, young receptionist to change our bedding after midnight! We removed the DO NOT DISTURB sign every day before we left the hotel, and our towels were sorted and our bed made -but always with the same, used bedding. This is totally unacceptable. When my husband checked out the next day he was offered less than a 30 euro discount off the bill. Yes, we should have complained before, but we don't like to make a fuss. For it not to be done properly when we had pointed it out was unforgivable. A crisp, clean bed is one of the nice things about staying in a hotel, and this fundamental thing was overlooked. In every other respect we really like this hotel, but beware of housekeeping!! If it hadn't been for this we would have rated it considerably higher.
5 out of 5
Recommended
for Families
by Ed from London

Good hotel, Location central to public transport

Posted 17-Feb-2014
Pros: very clean, rooms good size, comfortable
Cons: Pool temperature could be warmer, swimming pool walls could do with cleaning
Location: Location very good between 2 stations , public transport very good. Recomend Berlin card as it make travelling easy.
Good experience spent six days in the hotel whilst having a city break sight seeing in Berlin
5 out of 5
Recommended
for Everyone
by anna from London

Beautiful hotel & excellent location.

Posted 07-Jan-2014
Pros: Room was well decorated & bed very comfortable. A relaxing stay.
Cons: Please make clear the Wifi charges if not included in stay.
Location: Easy access to train stations; great for a full day of sight seeing.
Breakfast included which was absoulutly wonderful way to start the day; a good selection to choose from.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel

Posted 17-Dec-2013
Lovely and friendly hotel, great location for sightseeing and shopping
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 14-Dec-2013
Pros: A good class of hotel,handily placed for the shops on kdam and also the u-bahn station.The hotel is v clean,with helpfull and friendly staff.Would us
Location: A good location close to shops,restaurants and public transport.
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 09-Dec-2013
4 out of 5
Recommended
for Everyone
by PeteS from Lincoln

A comfortable hotel in the centre of Berlin

Posted 03-Dec-2013
Pros: The hotel is clean, modern with comfortable quiet rooms.
Cons: I found it difficult to find fault.
Location: The hotel is, as it's name suggests, right in the centre of the old West Berlin city centre. The world famous Zoo and Aquarium are just a short stroll
We have stayed in this hotel on several occasions and enjoyed this last one. Our room was ready when we arrived at 1100. Booking in was quick and professional and in no time we were on our way to the Christmas Market. Our stay in Berlin was that much better knowing we had a good, reasonably priced and comfortable hotel to return to. I would use this hotel on my next visit, if available.
5 out of 5
Recommended
for Everyone
by EILISH from SCOTLAND

Posted 19-Nov-2013
Pros: Location, decor and cleanliness.
Cons: Bathrooms could be refurbished.
Location: Very centrtal location. Plethora of shops and restaurants. Berlin Zoo on doorstep.
Very good hotel in excellent location for shopping, restaurants and sightseeing. Mostly all staff spoke very good English. Drinks and eating in hotel rather expensive. Good size rooms. One negative, there was no free wi-fi in room.