Ratings based on 42 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
98% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from k

Business trip

Posted 17-Jul-2014
Hotel good, about average. Restaurant staff appeared untrained and meal was late arriving. Room was clean and adequate Very good breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveller

Disappointed with facilities

Posted 19-May-2014
Pros: It used a reliable taxi company......
Cons: Communication Updated decor More comfortable mattresses
Location: Newbury racecourse
Very disappointing stay. Was not told of renovation work prior to booking. Nowhere available to sit and have a drink. Accommodation was not in main part of hotel and room was very dated.
4 out of 5
Recommended
for Everyone
by william from south wales

restful

Posted 24-Mar-2014
Pros: Views
Cons: Maitre D
Location: Excellent wildlife views and peaceful,lots of places to visit,Newbury and Reading excellent
All staff helpful except for MaƮtre d .On this visit and a previous visit he did not make us feel welcome and came over as very stuck up and rude.Suggested we dine at local pub and on previous visit insisted we go away and come back in a half hour after we arrived for dinner a half hour early,rest of staff brilliant,especially Peter and Joao
4 out of 5
Recommended
for Overnight Stay Before Destination
by Andrew from Peterborough

Great value for money

Posted 02-Jan-2014 on Hotels.com
Very comfortable, luxurious hotel room for a very reasonable price. Only criticism was no lift to get heavy bags up to our first floor room and no help offered to carry everything. There was some noise from a party going on downstairs but it was the Saturday before Christmas so you have to expect it really. Breakfast was very nice and the views from the dinning room are stunning which really adds to the experience.
2 out of 5
Recommended
for Personal Event
by A verified traveller from Newbury

Room = fine, Food = Bland, Wine = AWFUL!!

Posted 21-Dec-2013 on Hotels.com
Room = fine, Food = Bland, Wine = AWFUL!!
4 out of 5
Recommended
for Families
by heaven17 from guildford

fantastic location, great ambience, bit run down

Posted 17-Dec-2013 on Hotels.com
Amazing views, friendly staff. Hotel could do with a deep clean and refit but it didn't seem to matter given the positives.
4 out of 5
Recommended
for Business Travellers
by Kenna from Ireland

Friendly

Posted 14-Dec-2013 on Hotels.com
Only complained hard bed otherwise excellent lovely staff
3 out of 5
Recommended
by Gary from Norfolk

Beautiful views

Posted 10-Dec-2013 on Hotels.com
Considerate receptionist, positioning us away from two Christmas parties, however, the room in The Mews was not 4* standard and not up to the standard of the rest of the hotel. Recommend you stay in the main hotel, not the outbuilding.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 05-Dec-2013 on Hotels.com
2 out of 5
Recommended
for Getaway With Friends
by Racing fan from Notts

great disappointment

Posted 05-Oct-2013 on Hotels.com
We booked two rooms, only one reserved.papers booked but not actioned over a two night stay.Breakfast shortages of food on both occasions.On leaving the hotel tried to charge for b/fast, when we had prepaid.Bar closes at 11pm. Service was in short very poor indeed