Ratings based on 60 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
97% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Personal Event
by Jdwfrom London

Service

Posted 05-Sep-2014 on Hotels.com
Rooms clean and comfortable, service was very bad due to a large conference, almost non existence. Decor rather tired however gardens were beautifully kept.
2 out of 5
by A verified travellerfrom buckinghamshire

Nice on the outside. A room lottery inside.

Posted 01-Sep-2014
First impressions good- great location, imposing building, pleasant reception. We stayed on a Saturday, and asked to be moved rooms because the wedding disco was too close for sleep. The helpful reception staff duly moved us into the mews block, which whilst quiet, was incredibly musty. So unpleasantly so, that even with the window open all night, you couldn't ignore the smell. The sort of room that, whilst it seemed clean, you didn't feel like having a shower in. On check-out, the reception staff were understanding, and to their credit, did knock a little off the bill. I suspect that there are some nice rooms here, and if you find them, it'd be lovely. A bit of a lottery, though.
5 out of 5
Recommended
by A verified traveller

Fantastic Service

Posted 18-Aug-2014 on Hotels.com
Lovely Hotel. Good Food All round very satisfied.
4 out of 5
Recommended
for Business Travellers
by Benfrom Manchester

country hotel with amazing views

Posted 15-Aug-2014 on Hotels.com
Staying for a few nights on business, this hotel forces you to drive a little out, but it's well worth it. Beautiful views and a tranquil setting to watch bats and rabbits in the evening.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Essex

Overnight stay to visit highclere castle.

Posted 14-Aug-2014
Pros: It was well decorated. Rooms were of adequate size and comfortable. Staff were helpful.
Cons: The breakfast could have had more variety. Cooked breakfast v nice. But there were flies on the croissants & I asked for fresh ones which came 10mins
Location: Location within lovely countryside but nothing nearby so a car essential
Hotel very nice in pleasant countryside. I asked for a downstairs rm as my mother elderly. This was given. Room was very hot but there was a portable desk fan. Beds comfy and shower was good. Hotel staff all pleasant and helpful.
2 out of 5
Recommended
by RJTfrom Cheshire

Very poor service

Posted 04-Aug-2014 on Hotels.com
On checking in, we're told that breakfast will be served at 6:30 the following morning, which fits in with our plans to visit Stonehenge at 9am. So we drag the kids out of bed at 6 to pack and make our way down to the restaurant at 6:30 to be told by 2 members of staff that the other person had obviously made a mistake and forgotten which day it was, and breakfast wouldn't be served until 7:30, which would have us late for Stonehenge. We therefore had to leave and get breakfast on our way (paying a further £20 for something we'd already paid for stuck in the throat a bit...). Would it have been so difficult for these 2 members of staff to sort us out with some milk (the boles and cereal were already out) and stuck some bread in a toaster? They weren't doing anything else, and it is a service industry in which they are working. Still waiting, 2 days later, for a reply to my complaint, too. I will avoid this hotel and chain in the future and would recommend you do the same.
4 out of 5
Recommended
by Mariafrom Sweden

Wonderful hotel

Posted 02-Aug-2014 on Hotels.com
We really enjoyed our stay, very nice room, superb breakfast and the staff was very service minded!
5 out of 5
Recommended
for Business Travellers
by Anettefrom Kristiansand

Nydelig beliggenhet

Posted 01-Aug-2014 on Hotels.com
Flott hotell med god service. Veldig harde senger, men servicen og beliggenheten gjorde opp for det.
3 out of 5
Recommended
for Everyone
by A verified traveller

room's windows don't open, hot day, small fan

Posted 22-Jul-2014
nice hotel, nice rooms, but on a warm day, you will sweat like crazy.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom k

Business trip

Posted 17-Jul-2014
Hotel good, about average. Restaurant staff appeared untrained and meal was late arriving. Room was clean and adequate Very good breakfast.