Basmane Waterpark Holidays

Very nice shuttle service.

Ontur was a good hotel. My dad didn’t feel well and they had one staff on duty for emergencies. In addition, I needed a laptop for a very urgent business application and they arranged one for me. I appreciate the good service.

Very nice hotel but not in the best neighborhood.

Very good clean hotel and lovely staff

Excellent hotel with a character and amazing customer service made my stay even more pleasant. Highly recommended.

Geothermal pool was a welcome addition. Breakfasts has many choices and food wad goo. Very classy. I would have preferred being closer to Izmir city, but transportation in and out of town was reasonable. Staff were very helpful with requests

Ontur was a good hotel. My dad didn’t feel well and they had one staff on duty for emergencies. In addition, I needed a laptop for a very urgent business application and they arranged one for me. I appreciate the good service.

Clean and beautiful. Friendly staff and great views from rooftop and room.

Very clean swimming pool. Breakfast from menu was not the healthiest but the staff catered to our needs. Prefer to see healthy options nowadays, Greek yoghurt, berries, granola, avocado and scrambled/poached eggs. There was a Sunday brunch which was well attended and there was lots of choice. Not all staff speak English very well, but Nouri the restaurant manager was delightful and Aran the waiter was most attentive. The food in the evening is of a very high standard, in fact we liked it so much we ate in most nights. Bathrooms didn’t have conditioner for hair, and shampoo was combined with shower wash. All women need shampoo and conditioner and would have expected it, in this grade of hotel. Reception staff were very helpful but would be useful to provide map of the area and bus timetable, as on holiday you are trying to get away from your phone all the time. Good spa facilities and excellent therapists (special mention to Annie) plus beauty facilities and the lovely Malika to do my manicure. Overall a lovely hotel with a great chilled, relaxed, laid-back vibe.