North West Division Waterpark Holidays

The room size and equipment were great, but it's ridiculous that there isn't a SINGLE hook anywhere to hang your towel, shirt, or pants. I had to pick up cheap suction hooks from Daiso, so I had places to hang items that were frequently used. Sure the wardrobe has a bunch of hangers but you don't want to stuff your used day-pants in there. Makes no sense. The room cleaning only happens on Wednesdays, so you'll also need a hook to hold your garbage in a separate plastic bag. The garbage bin in the room is just too small for a week's worth of trash. Walls are thin, you'll hear your neighbors or room mates talk on their phone, and all the activity in the shared living space - this was esp apparent when my neighbor was cooking, doing laundry, inviting her friends over, etc. The 100 year old, very slow lift is cool the first time... but a real pain in the ass to use. You have to pull open two very heavy metal gates, and pull to close them (and ensure they're very closed) before you can hit the button to go up or down. Usually by midnight the lift will stop working... because the bargoers that use the lift forget to close the gates after they've gone to the top floor. And when new guests come in or out, everyone is very confused who should be helping to open or close the inner/outer gates. It's a nightmare when you're a regular guest and all you want to do is just enter or exit the hotel on the 3rd floor. Often, just waiting for the lift takes forever - if it comes at all.

A very convenient, comfortable and enjoyable stay. Great reception and concierge staff. A very good breakfast. Pool lounges needs updating and with a bit more shade.

Convenient location close to MRT train station. Short walk to local restaurants and hawker centers.

It was overhyped as far as the pictures were for the price per night they offered. I would say it is not worth the money that much. But I have no complaints regarding the staff and the cleanliness of the hotel. I would recommend for one night only for the price

Excellent location . Clean Hotel with excellent facilities. Helpful staff.

Convenient location close to MRT train station. Short walk to local restaurants and hawker centers.

A very convenient, comfortable and enjoyable stay. Great reception and concierge staff. A very good breakfast. Pool lounges needs updating and with a bit more shade.

It was overhyped as far as the pictures were for the price per night they offered. I would say it is not worth the money that much. But I have no complaints regarding the staff and the cleanliness of the hotel. I would recommend for one night only for the price

A very convenient, comfortable and enjoyable stay. Great reception and concierge staff. A very good breakfast. Pool lounges needs updating and with a bit more shade.

The staff were wonderful. Beautiful, accommodating servers at the rooftop bar, while Theo in the Alley on 25 made our stay truly special.

It was overhyped as far as the pictures were for the price per night they offered. I would say it is not worth the money that much. But I have no complaints regarding the staff and the cleanliness of the hotel. I would recommend for one night only for the price

Very cute hotel but overpriced food and drinks and the overall price was way too high for the lack of metro or bus service close by. You’ll be paying for grab non stop.

The staff were wonderful. Beautiful, accommodating servers at the rooftop bar, while Theo in the Alley on 25 made our stay truly special.

Just do not rely on their Whatsapp Butler service, better to call with the hotel phone. We inquired about the tour of the Sentosa island provided by the hotel with the hotel car, did not receive response. We scheduled room cleaning at a later hour so we can enjoy the pool without having to come to the door, and the room cleaning staff came around twice. Finally, we asked for baggage pick up for our check out, but the staff responsible were just chilling and we had to bring most of it down the stairs ourselves. Facility is amazing, but for what you are going to pay, I would recommend Capella right next door if you require attentive support or service. Also, my girlfriend took the buggy ride back from the Spa and the driver was crashed and bumped along the way numerous times in a short ride of under 60 meters. It was not the driver’s fault, because the buggy is quite long and the roads are very narrow, additionally a truck was parked in preparation of an event taking place at the premise. It is a fairly new hotel at this time when we stayed for 4 nights, I am sure they need some more time to get used to operations of the hotel. Another thing I did not appreciate is being asked my villa number many times by the same people despite our long and extended stay, when I did not require any service, felt like an intruder. Next time, depending in the price, I will choose Capella, even though their villa pools are smaller, they seemed to be more experienced.