Faro District Waterpark Holidays

My overall impression of our stay at this hotel is mixed. On the positive side, I appreciated the setting, the cleanliness, and the spaciousness of the aparthotel. However, several issues affected our comfort. We stayed from January 4 to January 12, 2026. At the beginning of our stay, we were assigned an apartment on the ground floor. After three nights, we requested a room change because the beds were extremely soft and uncomfortable. We were then relocated to an apartment on the second floor. One of the main concerns I would like to highlight is the ventilation in the apartment. There was a significant humidity problem in the bathroom, despite the presence of windows. The floor and walls remained wet for a long time after use, and I nearly slipped one night while going to the bathroom. Additionally, the view from the bedroom overlooked the garbage bins at the back of the building (see attached photos), which was disappointing. Finally, at check-out, no one asked us for feedback about our stay, which felt unprofessional. I am therefore using this survey to bring these issues to management’s attention, in the hope that improvements can be made.

This is an excellent complex which we have stayed at many times. All rooms are large with a separate Kitchen/lounge as well as large bedrooms.

Wonderful beach area, clean room, plus food choices.

Extremely clean property, attentive staff, great food, great vibe. The ‘no inflatable’ rule was annoying but considering pool size, understandable. Excellent value for money especially if travelling with children; highly recommend

Property is well maintained in the communal grounds area Staff are polite and helpful Reception area clean. 3 bed superior apartment nicely decorated and clean on arrival, however the bedrooms could benefit from a thorough clean to remove dust. Also ,however some appliance's microwave and toaster , smoke alarms did not work so had to be replaced , when the reception was alerted about this problem Maintainance people arrived immediately to the property. Problems with linen, brown blankets in wardrobe need to be cleaned as they are filled with dust mites and are not usable. Some linen have soiled stains also so need to be replaced and cleaned. Issues with the apartment configuration as bedrooms are downstairs and kitchen is upstairs. This makes it difficult for people with mobility problems as the stairs do not have railings and this makes it difficult to go up and down the stairs , However once upstairs the decor , amenities are very nice and there is a large balcony with a dining table outside . Also a dining table for 6 people inside and lots of cutlery, pots and pans. Also beware of the electrical problem , the electricity will trip and cut off if there are too many appliances being used. So when cooking , turn off the lights upstairs and downstairs. Apartment was very cold and had to use the AC heater in all rooms, all ACs work very well. Apartment has a washer dryer which is very helpfully. All bedrooms at the back had patios with tables and chairs which was a bonus.

This is an excellent complex which we have stayed at many times. All rooms are large with a separate Kitchen/lounge as well as large bedrooms.

This is an excellent complex which we have stayed at many times. All rooms are large with a separate Kitchen/lounge as well as large bedrooms.

Wonderful beach area, clean room, plus food choices.

Extremely clean property, attentive staff, great food, great vibe. The ‘no inflatable’ rule was annoying but considering pool size, understandable. Excellent value for money especially if travelling with children; highly recommend

Wonderful beach area, clean room, plus food choices.

This is an excellent complex which we have stayed at many times. All rooms are large with a separate Kitchen/lounge as well as large bedrooms.

Location is on the Best part of the Beach and Boardwalk. Room is newly renovated. Staff are neat, polite and knowledgable .