Brazos Valley Waterpark Holidays

The check in female staff was excellent (Iunfortunately, i didn't get her name). Lobby was clean and nicely decorated with many seating sections. We received a complimentary room upgrade which was very nice, modern and clean with soft beddings and comfortable bed.! However, it would be a 5 star rating if there was a bottled water for 2 waiting in our room.

The hotel itself was very nice, although being in downtown Dallas, it was pretty loud. I was surprised there wasn’t a coffee maker in the room or easy access to ice for drinks. I requested ice to be brought up, but unfortunately it never arrived. For the price point, I expected the service to be a little more attentive and friendly. That being said, the spa is absolutely amazing and was definitely the highlight of our stay!

This is not a handicap friendly hotel. The handicap accessible showers or tubs do not have shower chairs.

The hotel itself was very nice, although being in downtown Dallas, it was pretty loud. I was surprised there wasn’t a coffee maker in the room or easy access to ice for drinks. I requested ice to be brought up, but unfortunately it never arrived. For the price point, I expected the service to be a little more attentive and friendly. That being said, the spa is absolutely amazing and was definitely the highlight of our stay!

I am truly moved by the exceptional kindness of the front desk staff during my recent stay. Their thoughtfulness brought tears to my eyes! Upon returning from dinner, I discovered a delightful stuffed horse in my room, accompanied by a lovely card that made the gesture even more special. When I checked in, I shared that my visit to Texas was to explore the possibility of purchasing a horse. The staff's attention to detail and personal touch truly exemplify the Ritz-Carlton's commitment to guest experience, and I am now a devoted customer for life. Additionally, the dinner I enjoyed was absolutely outstanding—truly one of the best hotel experiences I have ever had. Thank you for making my stay so memorable!

The location and rhe ataff weee extremely pleasant and professional

They have a way of making you feel important. Was treated like VIP; super friendly staff and very helpful. Looking forward to next time.

I couldn’t be happier with our stay!!! Anything I called staff about; needing more towels, plastic forks, an iron or ironing board, or to fix a clogged sink… they jumped on it!!! The place was beautiful…. Stunning… actually!!! The exercise space was amazing! The bar area with happy hour was so quaint and not too busy. Just perfect for a relaxing place to sit and enjoy. I absolutely loved the staff! Loved the room, love the entire hotel!!! I recommend this place 1000000%

The hotel itself was very nice, although being in downtown Dallas, it was pretty loud. I was surprised there wasn’t a coffee maker in the room or easy access to ice for drinks. I requested ice to be brought up, but unfortunately it never arrived. For the price point, I expected the service to be a little more attentive and friendly. That being said, the spa is absolutely amazing and was definitely the highlight of our stay!