Northern Madeira Waterpark Holidays

Loved everything about the Hotel. Very modern and clean. All the staff were amazing. The Pool and Bar on the Roof was a favourite spot. We had a problem with our Air Conditioner. Once we reported it the staff acted quickly and moved us to another floor.

If you’re never visiting madeira should give a trie wonderful hotel and staff

Great place to spend a week, good links to town centre and local walks along promenade. Buffet and breakfast was excellent. Could improve communication on facilities, as staff could not supply English language text on the TV (remained in German due to IT problem).

staff in reception was very helpful

The location of the hotel is absolutely beautiful. The views of the surronding mountains and gardens all over the property really make you feel part of nature. The lobby, outdoor pools, and walkways are well kept and clean. The parking lot is direcrly across the road and private which is great. Westward up the main road is a great resturant for dinner. Only concern is that the smaller 1 room villas are in much older condition compared to some of the other stay options on the property. They have everything you need, but there is lots of evidence of wear. The larger multiroom villas on the north west side of the property seem much newer.

We had a wonderful stay in this beautiful hotel. Everything available on site, but also very easy walking distance to Funchal centre. All of the staff were extremely helpful & friendly, nothing was too much trouble. The food was wonderful & breakfast was a delicious choice of fresh & cooked food. We would highly recommend this hotel & will definitely be back. It was my partners birthday while we were in Madeira & despite us not announcing this in any way, he was presented with a birthday cake & a bottle of wine, which was a lovely surprise, thank you so much

If you’re never visiting madeira should give a trie wonderful hotel and staff

-The rooftop pool and bar were excellent. --The room was clean and spacious. -The gym on site was very large. -It was close walking distance to everything we wanted to get to including restaurants, and a grocery store.

Beautiful relaxing delicious dinner

Loved everything about the Hotel. Very modern and clean. All the staff were amazing. The Pool and Bar on the Roof was a favourite spot. We had a problem with our Air Conditioner. Once we reported it the staff acted quickly and moved us to another floor.

Overall, the hotel wasn’t a 5 star hotel experience by any stretch. Parking in the hotel isn’t convenient and isn’t included. For a five star hotel I would expect this to be included. The showers are ridiculously small, there are no hooks to hang your towels and the dinner buffet wasn’t great. I would rate this hotel a 3 to 4 star. The only good thing is its convenient location and breakfast. The staff were friendly at least. I would also expect more fun activities that wouldn’t include a 8 euro charge for an hour game of pool. Overall, I would not recommend it if you are expecting a 5 star experience.

Nous avons été bien reçu. La localisation est parfaite. Le déjeuner est bien. L’accès à l’hôtel à côté permet de profiter de la piscine et du spa.

Overall, the hotel wasn’t a 5 star hotel experience by any stretch. Parking in the hotel isn’t convenient and isn’t included. For a five star hotel I would expect this to be included. The showers are ridiculously small, there are no hooks to hang your towels and the dinner buffet wasn’t great. I would rate this hotel a 3 to 4 star. The only good thing is its convenient location and breakfast. The staff were friendly at least. I would also expect more fun activities that wouldn’t include a 8 euro charge for an hour game of pool. Overall, I would not recommend it if you are expecting a 5 star experience.

staff in reception was very helpful