Caribbean Waterpark Holidays

Great place to stay

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

My telephone was not working properly and I reported it on more than one occasion. I also arranged for Bell man to pick up my luggage at 4:30 AM and i was waiting until I had to take my luggages down the stairs to meet the cart at 5:30 when I eventually got through to front desk. Aside from that excellent customer service. Everyone was polite and respectful. I Love that!

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

Great place to stay

I did not like the nightly food that was specifically prepared for me n my family.i stayed for 5 nights and the only time i enjoyed my dinner was the last night before i left.It was Caribbean night. I did not like Italian night,or French night and it was not much of a variety for me. Another thing is all inclusive I did not appreciate signing a nighty receipt of how much the food would have cost us if we didn’t do all inclusive. I came for vacation n not to see that. Honestly I don’t think I will be coming back at this hotel again because I love my island food I will have to look something else the next time I plan on visiting st.lucia to stay.

My telephone was not working properly and I reported it on more than one occasion. I also arranged for Bell man to pick up my luggage at 4:30 AM and i was waiting until I had to take my luggages down the stairs to meet the cart at 5:30 when I eventually got through to front desk. Aside from that excellent customer service. Everyone was polite and respectful. I Love that!

Great place to stay