Richmond Waterpark Holidays

I checked in around 8 PM to a corner room and the bathroom was very dirty - hair in shower, thick pink mold along slider door, and bottom of shower was super scraped. It almost looked like it hadn't been cleaned. Told hotel staff (3 folks there) and 2 of them seemed annoyed (which I assume was more toward the cleaning crew, but less than professional). They switched my room and again, it was not very clean (again hair on the floor and in sink, pink mold but far less, very scratched shower). I was too tired at this point to bother changing rooms, though in retrospect I should have asked. The hotel staff is hit and miss in terms of customer service and friendliness. Woman working at bar was super nice and friendly. Amenities are great too. Overall I would not stay here again for the cleanliness alone.

All of the staff were so friendly, especially the valets. We had a large, beautiful room that was perfect for our needs. Location is great!

Love our stay. Rooftop bar is amazing!!!

Not a good breakfast selection for the price of $40 Only breakfast item that was good was the grits.

It is quiet, clean and in convenient location. Service and hospitality were exceptional

Everything is exceptional.