Westport Waterpark Holidays

Great hotel, well maintained

The “Castle”, apparently a large conversion from an office complex to a hotel. The indoor atrium is remarkable but never ending renovations seem to be a thing. It appears this is a “union” staff, so the range in quality of employees is quite wide. There are a few shining stars but for the most part, service is an issue and it’s more like a Stamford hotel than a Greenwich hotel. I struggle a bit with ratings but likely this is a 3 star facility that pales in comparison to other Greenwich hotels in terms of service, food, access and management. Many out of town guests, likely just a bit price sensitive. Likely good for a wedding, as the atrium provides an indoor setting where you won’t need to worry about inclement weather and/or tents. The quality of food is an issue. Aside from the morning coffee shop, I intentionally chose to go out instead of eating dinner there more than once. Clearly room for improvement but overall a viable facility for families, business travels - especially larger convention type groups - or others looking for a detour from downtown Stamford.

The location is ideal as it is very close to the Westchester Mall. The staff was always courteous and friendly from the front desk, the dining staff, and housekeeping. The parking is free and the hotel has been kept in very good shape.

As someone who has used this hotel a bunch, it has me rethinking returning, especially on the weekends. There is ZERO control of kids at what is an already a small pool. Example? Young kids jumping into the hot tub. Not enough pool chairs and some were completely broken. Service, though friendly, made frequent mistakes and had to be asked several times for items…from the poolside service to pillows requested over three times that were necessary to help Medical issue. It’s a shame because the hotel has a nice decor to it.

This is advertised as a 5 star property. In my opinion, it is a nice 4 star but it’s the little things that Opus is missing to get it to 5 star. First—soaps and lotions were *not* Le Labo, they were a watered down Marriott version. The pictures need to b updated on the website. I would suggest robes and slippers on hand. (It was my understanding you had to request a robe from housekeeping). Towels were not soft, they were rough and we had to request more—only 3 provided, 2 hand towels, 2 washcloths, no makeup remover. 1 vanity kit, 1 shower cap and the smallest bottle of lotion that’s made for 1 use. Suggest turndown service. Better hairdryers, not cheap ones that don’t work. You have to request water and ice from housekeeping. The locations is nice! The people were kind. Housekeeping was on point. But to reiterate—this is not a 5 star property.

As someone who has used this hotel a bunch, it has me rethinking returning, especially on the weekends. There is ZERO control of kids at what is an already a small pool. Example? Young kids jumping into the hot tub. Not enough pool chairs and some were completely broken. Service, though friendly, made frequent mistakes and had to be asked several times for items…from the poolside service to pillows requested over three times that were necessary to help Medical issue. It’s a shame because the hotel has a nice decor to it.

The hotel is very large, the room is outdated and slowly deteriorating. We used it to rest on our drive and felt the room wasn’t up to par with what they were charging. Probably wouldn’t stay here again.

Clean, comfortable and super quiet! Staff was very friendly and helpful

Like the closeness to village. Didn't like stairs with heavy luggage.