Waterfall Country Waterpark Holidays

After reading the negative reviews, I was a bit apprehensive but shouldn’t have been, it was a great stay for our family of 4. The studio was as advertised and the sofa bed was made up for our kids. The room had everything we needed, everything worked and the location you can’t beat (for Clifton village). Yes, parking can be a bit tricky here but we know the area and you can always find street parking for a fee. We also stayed Saturday night, so paid the premium but would still recommend and return. Think the main takeaway from other people’s negative reviews is the checking process, but if you check in online as requested, you receive your entry codes for both doors prior to arriving and that’s all you need. We booked 24 hours prior and had no problems

Great customer support, flat was lovely and spacious, not a far walk from city centre

Request on Expedia form for early arrival was not communicated. Bathroom was not clean, loo unflushed. Wi fi was not given on arrival Phone contact to reception was not clear on the room phone When we dialled zero no one answered despite several attempts But A comfortable bed and sheets and handy phone charging Reception helpful

Overall, a nice quiet apartment in a fun neighbourhood with nice coffee shops and cafes.

Overall stay ok but communication with the company was poor. I complained about a terrible smell in the bedroom which wasn’t acknowledged by them. The induction hob didn’t work, so cooking was limited during my stay. I asked for an extra towel which they said they would provide but it never came. I’ve communicated this all to them through WhatsApp but have had no response.

What you would expect for £200 a night

We stay here often and never disappoints

A fantastic place to stay, great location and convenient. The staff are always lovely, welcoming and helpful. The room this time, did need some tlc. Particularly within the bathroom, pain was pealing from the sealing and the grout seemed stained/dirty? The hot water facility works well having it just down the hallway. The 'bar' at the reception is great, welcoming and has a lovely selection of drinks.

We had a wonderful stay. The staff was amazing. They bent over backwards to try to help are stay be the perfect experience. The food was great. The castle is truly an amazing place to stay. The grounds were immaculate as well. I want to mention one of the staff, Kayla by name, for her superb customer service and help. Everyone there showed how much they valued their guests. We would highly recommend Thornbury Castle to anyone who wants a very memorable stay.

all good, but a bit expensive