Hispaniola Waterpark Holidays

Si cambian el personal seria un error pq todos los que nos ayudaron fueron muy atentos y simpáticos

The services are excellent as well as all the staff. Everyone is very welcoming and friendly

Muy amable todo el personal

We had a great stay at this resort. The property was beautiful, the staff were friendly, and the rooms and amenities exceeded our expectations. The only downside was that the food at a few of the restaurants was just okay and didn’t quite match the overall quality of the resort. Overall, we had a wonderful experience and would definitely recommend this resort.

Todo muy bien los empleados super atentos

Property was beautiful

Muy amable todo el personal

El servicio de camareros excelente, las housekeepers amables y dejan las habitaciones impecables, las habitaciones no las entregan a tiempo pero quieren que entregues antes en el check out.

I think the hotel itself is amazing. Great amenities, the room cleaning staff always kept our rooms in great condition and were extremely kind, and the entertainment is fun for all ages. I was really impressed by the food at the Selections buffet and Under the sea. The BIG downsides to this resort is the staffs attitudes and work ethic. Since check in we were met with rude dismissive attitudes from the front desk staff and guest services. The bar staff was hit or miss some were nice others very rude. At the buffet it was a nightmare trying to get our glasses of waters filled or even refilled. One day we literally didn’t get any water during the dinner at all. We would sometimes not get napkins or offered coffee. There was only one time on June 3 at the breakfast buffet the waitress Angela was extremely professional and kept checking to make sure we were doing ok and filling our drinks. The staff at Uder the Sea and steak house were also professional and attentive. I would recommend the buffet offer self serving water stations because it’s truly bad service specially when it’s hot outside. I would stay away from the Mexican Cantina, the food was just awful. Another downside is the pillows they are super thin and uncomfortable. Even though the hotel is really nice I don’t think it’s somewhere I would like to spend a vacation at again.