Dominican Republic Waterpark Holidays

The room overall was pretty clean, but there were rusted fixtures, and the sliding door for the bathroom kept getting stuck and coming off the track. There was a small infestation of bugs near the minibar as well. The pool was nice and the staff were helpful. There were not many Dominican food options available in the buffet or the a la carte restaurants, which was disappointing.

Good experience, food was good, amenities and events were good, lots of entertainment, friendly staff. Room could benefit from some sound proofing. Overall maintenance is good but not great. Last two days there was no hot water; although not necessarily needed. Air conditioning is strong but noisy. In general terms, our experience was really good. I would recommend the hotel but do not expect a 5 stars experience.

Resort was absolutely stunning—postcard-perfect w breathtaking views from every corner. Beach access was convenient, pool was clean & never had a strong chlorine smell & rooms were spotless w fresh towels provided daily. The fridge was also restocked ea day, which was a nice touch. The dinner reservation system was a bit frustrating at times, but we were able to make it work. Unfortunately, Portofino’s was a disappointment despite all the positive reviews we read. When we arrived for our reservation, the hostess seemed inconvenienced by our presence. Even after showing proof of our reservation, we were seated outside the main dining area near the kitchen, which felt more like overflow seating. MEAT, Tequila, and the Sports Bar were our top three dining experiences, & would definitely recommend them to others. Our assigned concierge, Kevin, was very attentive during the first couple of days but then seemed to disappear f the remainder of our stay. We booked one excursion & were told we’d be back in time for our dinner reservation that evening. However, we didn’t return until about 3 hours after our reservation time. We reached out to Kevin, but although he read the message, he never responded. The Saona Island excursion was phenomenal—definitely a highlight—but be prepared for a full day. We left at 7:15 a & returned at 9:15p. The daytime pool entertainment was exceptional. Wilson, Gabriel & Evelyn were absolute ROCKSTARS! The evening entertainment lacked slightly. (B-)

Awesome vacation. Little outdated

The beach was nice. Overall the property smelled like sewage especially in the rooms it was terrible. The restaurants were booked mostly and the few we got in were not good at all . It was mostly buffets. There wasn’t much going on in evenings and the customer service was very poor . The workers seemed very unhappy to be there .

Check in took forever

The beach was nice. Overall the property smelled like sewage especially in the rooms it was terrible. The restaurants were booked mostly and the few we got in were not good at all . It was mostly buffets. There wasn’t much going on in evenings and the customer service was very poor . The workers seemed very unhappy to be there .

Awesome vacation. Little outdated

Good experience, food was good, amenities and events were good, lots of entertainment, friendly staff. Room could benefit from some sound proofing. Overall maintenance is good but not great. Last two days there was no hot water; although not necessarily needed. Air conditioning is strong but noisy. In general terms, our experience was really good. I would recommend the hotel but do not expect a 5 stars experience.

Resort was absolutely stunning—postcard-perfect w breathtaking views from every corner. Beach access was convenient, pool was clean & never had a strong chlorine smell & rooms were spotless w fresh towels provided daily. The fridge was also restocked ea day, which was a nice touch. The dinner reservation system was a bit frustrating at times, but we were able to make it work. Unfortunately, Portofino’s was a disappointment despite all the positive reviews we read. When we arrived for our reservation, the hostess seemed inconvenienced by our presence. Even after showing proof of our reservation, we were seated outside the main dining area near the kitchen, which felt more like overflow seating. MEAT, Tequila, and the Sports Bar were our top three dining experiences, & would definitely recommend them to others. Our assigned concierge, Kevin, was very attentive during the first couple of days but then seemed to disappear f the remainder of our stay. We booked one excursion & were told we’d be back in time for our dinner reservation that evening. However, we didn’t return until about 3 hours after our reservation time. We reached out to Kevin, but although he read the message, he never responded. The Saona Island excursion was phenomenal—definitely a highlight—but be prepared for a full day. We left at 7:15 a & returned at 9:15p. The daytime pool entertainment was exceptional. Wilson, Gabriel & Evelyn were absolute ROCKSTARS! The evening entertainment lacked slightly. (B-)

Very satisfied there are place for any member of the family at any ages

Good experience, food was good, amenities and events were good, lots of entertainment, friendly staff. Room could benefit from some sound proofing. Overall maintenance is good but not great. Last two days there was no hot water; although not necessarily needed. Air conditioning is strong but noisy. In general terms, our experience was really good. I would recommend the hotel but do not expect a 5 stars experience.

The beach was nice. Overall the property smelled like sewage especially in the rooms it was terrible. The restaurants were booked mostly and the few we got in were not good at all . It was mostly buffets. There wasn’t much going on in evenings and the customer service was very poor . The workers seemed very unhappy to be there .