Florida Keys Spa Holidays

$25 charge per day for parking (like we had an option) TV was not connected, took 2 days and 2 request to get connected. Room phone did not work, had to walk downstairs for any request. Hot water in our bathroom lavatory barely trickled. Bars did not carry non-alcoholic beer (I am a cancer patient and cannot drink regular beer) In general I would expect much more for the price we paid.

Its very clean and the staff was friendly. They charge $60 a day extra for "amenities" which is ridiculous because paying $300ish a night for a hotel should include the use of pools and whatever anyway. Plus another $50 to park if you have a vehicle, so keep that in mind when booking. The restaurant was very overpriced and the food was subpar. Definitely go down duval and eat at some of the local places instead. There is virtually no beach at this location so dont stay here thinking you are going to have a gorgeous beach front view.

Not bad but not impressed. I had arranged a birthday surprise for my husband’s 40th birthday and called to confirm it, but nothing was in the room when we arrived. The front desk staff seemed annoyed by simple questions.. hospitality was definitely lacking. As luck would have it there was active construction right next to our room, so it was loud with drilling and workers outside the window during the day. We couldn’t enjoy the room from 9-5 even on the weekend. First and foremost Mosquitoes EVERYWHERE !!!! Just walking to our room we were attacked by 100 of mosquitoes. The facility should invest in some property fumigation. Bring bug spray or you’ll regret it. I left with welts and rashes all over my arms and legs. The pools are nice but on the smaller end. The saving grace of our vacation were the activities on the resort. Which by the way are not “complementary” you have to pay an additional resort fee. Fishing on the dock was nice, we saw plenty of fish (we even saw some nurse sharks), paddle boarding plus the private beach chairs and live music at night was a nice experience. Overall, a few nice touches but definitely not what we were expecting. This resort was highly recommended by several friends and we left disappointed.

Truly amazing with the best staff you could ask for.

Room accommodation not satisfactory. Elevator broken, repeated issues with door lock. Hotel not willing to correct issues.

Truly amazing with the best staff you could ask for.