Caribbean Spa Holidays

The property was great, clean rooms and friendly staff!

Only issue is the air condition does not make the rooms cool and comfortable the rooms stayed stuffy and moist

Clean rooms. Friendly staff.

Many pools, which is great, including pools and water park for children. Child care was great. Staff all around great. Foood from food trucks not so great; most of the menu was unavailable our entire 3 day stay. Alcoholic drinks not so great; appeared I was drinking juice the entire time; must have been cheap liquor because they poured a generous amount. Cheap low-grade beer at bars. Only when contacted front desk to request Presidente beer, was 2 cans brought to our room. Food at various restaurants was good. Unfortunately, was unable to try Los Gallos restaurant in the AM because an "exclusive" event was going on our entire trip. Food or snacks from carts in main lobby not so great; no good toppings for crepes, waffles, etc. Again staff great and trustworthy. Lost my phone twice and it was recovered quickly. Lost wedding ring and band in sand at beach and security located my band while I found the engagement ring. The shows in theater were good, but nightlife overall not good. Not enough Latin music. I would definitely return to the DR, but probably not stay at the Hard Rock.

Infinity pool was clean and well maintained. The staff were very friendly. And the food was really good.

The property was great, clean rooms and friendly staff!

Only issue is the air condition does not make the rooms cool and comfortable the rooms stayed stuffy and moist

Many pools, which is great, including pools and water park for children. Child care was great. Staff all around great. Foood from food trucks not so great; most of the menu was unavailable our entire 3 day stay. Alcoholic drinks not so great; appeared I was drinking juice the entire time; must have been cheap liquor because they poured a generous amount. Cheap low-grade beer at bars. Only when contacted front desk to request Presidente beer, was 2 cans brought to our room. Food at various restaurants was good. Unfortunately, was unable to try Los Gallos restaurant in the AM because an "exclusive" event was going on our entire trip. Food or snacks from carts in main lobby not so great; no good toppings for crepes, waffles, etc. Again staff great and trustworthy. Lost my phone twice and it was recovered quickly. Lost wedding ring and band in sand at beach and security located my band while I found the engagement ring. The shows in theater were good, but nightlife overall not good. Not enough Latin music. I would definitely return to the DR, but probably not stay at the Hard Rock.

The property was great, clean rooms and friendly staff!

Marlaney, Albareia and Miskala are the reason we came back for a second week in 2 months. Antonio runs this place as "Customers First".

Only issue is the air condition does not make the rooms cool and comfortable the rooms stayed stuffy and moist

Overall very clean and pleasant.

Many pools, which is great, including pools and water park for children. Child care was great. Staff all around great. Foood from food trucks not so great; most of the menu was unavailable our entire 3 day stay. Alcoholic drinks not so great; appeared I was drinking juice the entire time; must have been cheap liquor because they poured a generous amount. Cheap low-grade beer at bars. Only when contacted front desk to request Presidente beer, was 2 cans brought to our room. Food at various restaurants was good. Unfortunately, was unable to try Los Gallos restaurant in the AM because an "exclusive" event was going on our entire trip. Food or snacks from carts in main lobby not so great; no good toppings for crepes, waffles, etc. Again staff great and trustworthy. Lost my phone twice and it was recovered quickly. Lost wedding ring and band in sand at beach and security located my band while I found the engagement ring. The shows in theater were good, but nightlife overall not good. Not enough Latin music. I would definitely return to the DR, but probably not stay at the Hard Rock.

Room was great. Gabriel from the entertainment team was awesome. Drinks were great & so was the pool. Knocked off a star because the food was really not good at any place we went to. And it was hit or miss with the staff most were super friendly but we ran into multiple that were super rude. Overrall we enjoyed our stay but probably won’t be revisiting