Shire of Eacham Ski Holidays

The apartment was very nice, but staff and services were poor. The WiFi was so unstable as to be useless resulting in daily frustration as I tried in vain to handle email, make arrangements, and so on. Parking was available in front of our building initially, but then suddenly not. One evening I drove around for 30 minutes finally got a spot on the far side of the resort after someone left. When I complained about the WiFi, they first acted surprised, then worked with me to log in and finally admitted it was "unstable" and claimed that it was a common problem in the area, which turned out to be false as I was able to log onto WiFi everywhere we went in Trinity Beach, Cairns, and even deep in the Daintree Rainforest. He said he would text me the password for their Starlink service, which he said was for emergencies and such, but never did. The last day we were there they blocked the parking in front of our building to designate 2 of the 6 parking spaces for staff only, leaving 4 for the 6 units. So much for putting the customer first. The gym was pitiful; a tiny dark room with one treadmill, one elliptical, one bike machine, and some sort of combo strength machine. The resort property is small, dense, and surrounded by many other private residences a cramped and confusing layout with a tiny pool.

Outstanding spot and experience.

Excellent place, quiet area fantastic location

Great facilities, lovely pool and hot tub, great location next door to the shopping centre although a bit of a walk to the sea front/lagoon.

Excellent for a family who have been travelling, being able to do laundry and have some down time in the evenings. Location was a bit of a walk, but it helped to get our steps up.

Could not fault the stay. Staff professional and very attentive to any request. Adrian at reception went above and beyond a valued member of staff we are sure. Room was spotless and everything functional.

Outstanding spot and experience.

Beautiful resort at beautiful Palm Cove. Great location. Three great swimming pools. Excellent buffet breakfast. Staff made us feel very welcome. 30 minute trip into Cairns. Car is handy to have, otherwise the local bus service.