West Island Ski Holidays

Ok

I saw droplets of soap residue upon first pee on the floor so was not properly mopped. The hand shower was very weak so I had to use the rain shower and bounce around to not get my hair wet. The toilet had a flush button on the left 30-40 cm from the wall and I chipped my manicure aa my nail got caught in their button. Also there are French doors in the hallway to the washroom for a corner King suite. Turndown service had a menu that included a bath but I had no bathtub so was a tad annoyed after paying $500 Canadian. There is also no pool and I got confused by their "world class fitness centre" --- I would have rather stayed at Fairmont or Germain or Holiday Inn Also there's only one extra pillow in the closet and the pillows were too soft and saggy, I slept with couch cushions. There's also a 2 or 3" mattress soft cover which was worn and slept in, probably put on as the bed was sinking. I was in #512 or #517 and I do not think this is a 5 star hotel. I was very disappointed as I choose based on brand but when I was comparing hotels in the area I found most had pools and jacuzzis so assumed their "world class fitness centre" did. The purpose of my trip was I drove from Toronto and wanted to pick up Montreal/Quebec only goodies (Schwartz, cheese, Fairmont bagels) so wanted to stay in that eve to relax. This is not a 5 star hotel. If you are set on Golden Mile stay elsewhere to get your luxury stay.

I saw droplets of soap residue upon first pee on the floor so was not properly mopped. The hand shower was very weak so I had to use the rain shower and bounce around to not get my hair wet. The toilet had a flush button on the left 30-40 cm from the wall and I chipped my manicure aa my nail got caught in their button. Also there are French doors in the hallway to the washroom for a corner King suite. Turndown service had a menu that included a bath but I had no bathtub so was a tad annoyed after paying $500 Canadian. There is also no pool and I got confused by their "world class fitness centre" --- I would have rather stayed at Fairmont or Germain or Holiday Inn Also there's only one extra pillow in the closet and the pillows were too soft and saggy, I slept with couch cushions. There's also a 2 or 3" mattress soft cover which was worn and slept in, probably put on as the bed was sinking. I was in #512 or #517 and I do not think this is a 5 star hotel. I was very disappointed as I choose based on brand but when I was comparing hotels in the area I found most had pools and jacuzzis so assumed their "world class fitness centre" did. The purpose of my trip was I drove from Toronto and wanted to pick up Montreal/Quebec only goodies (Schwartz, cheese, Fairmont bagels) so wanted to stay in that eve to relax. This is not a 5 star hotel. If you are set on Golden Mile stay elsewhere to get your luxury stay.