Ribera del Júcar Ski Holidays

We were mislead. The first photo on your website was the view of the roof garden, which was a huge draw- especially with the backdrop of the beach. However when we arrived we read the note that the roof garden was private. "No access"! The two flats were interchangeable on your web page. The photos were mixed up and we had no knowledge which flat was ours until we arrived. Also they are both described as suitable for 8 people. We are a family of 8. Only 6 beds were made up, and no spare bedding for the sofa beds. The kitchen was poorly equipped, with only 7 cups in the cupboard and no tea towels or oven gloves. The lack of sockets in the kitchen area made it difficult to use the appliances. I suggest a large cafetière (needing no plug) would be more suitable than the small electric coffee maker which had small capacity. Also the wall cupboard is far too high making it impossible to reach to the second shelf (unless you were 6 feet tall) However, we loved the position of the flat - it was very suitable for access to the beach, and also to watch the marathon!

If you lower your expectations on customer service, then lower it a bit more, you’ll get a notion on what checking into this place is. Expect to be treated as an inconvenience by the owner and you will not be disappointed.

Easy parking, good location.

Beautiful property, easy parking, lovely golf course, pool and large room. Restaurants are very good. Room was very comfortable, liked the balcony, clean and very roomy. Valencia is several miles from hotel so it’s a bit of a trek to get to the city. Great spot to come back to and relax.

Very central and beautiful building. Everything nice and good but room was very small and difficult for 2 people with a large suitcase for each one. Great Hotel but the room size was a problem for us and expected a bit larger for a five star hotel.

Amazing place and great staff

Good hotel, bit of a distance to the city centre, we knew when booking it. Ten minutes to metro stop, 25 mins to city centre.

Fantastic apartment, as described and spotlessly clean. Good air-conditioning. Easy check-in process, good comms. The rooftop pool and terrace was lovely, a welcome relief at the end of a hot day. Only small downside was traffic was sometimes noisy so bring ear plugs.

Easy parking, good location.

It was an unpleasant experience; the bed linens were dirty, the breakfast was meager, and the staff were inattentive.

Hotel nuevo con personal muy amable, habitación muy limpia y confortable. 100% recomendable Volveré

Good hotel, bit of a distance to the city centre, we knew when booking it. Ten minutes to metro stop, 25 mins to city centre.