Saint-Thomas-de-la-Touques Ski Holidays

Of our multiple trips to Normandy and other spots in France, the Mercure stands out as the very best experience we have had. The main reason? The SUPERB team taking care of guest relations. We had a number of special requests (holding luggage on both ends of the trip, borrowing extra towels, using plates/wine glasses, etc.) and they handled every single one gracefully. Beyond that, they were unfailingly friendly and kind. To be blunt, we are not accustomed to this kind of service in France — what we received was more in line with a 5-star American hotel. In our experience, this only happens when there is both excellent recruiting, a great training approach, and good treatment of staff members. Congrats on this great result — in short, what a team! We will be back — both to Granville and to the Mercure. In fact, during the years ahead, we hope both will become regular places to spend time several times per year. That is a reflection of how special the team made our visit, and we are extremely grateful for the care. À bientôt !

The location is not good

The Chamber we stayed in was amazing in size and comfort. The staff was very attentive to our every need. Location to Omaha Beach and other historic site was perfect. We ended up the day walking Bayeux.

Gently fading grandeur. We had a lovely time and the pool/spa are very nice. Staff were friendly. Bar prices seem to reflect what this hotel used to be like, rather than its current state of maintenance as a few things weren't working eg room phones, spa shower. We didn't eat in the restaurant but it looked lovely.

The location is not good

Of our multiple trips to Normandy and other spots in France, the Mercure stands out as the very best experience we have had. The main reason? The SUPERB team taking care of guest relations. We had a number of special requests (holding luggage on both ends of the trip, borrowing extra towels, using plates/wine glasses, etc.) and they handled every single one gracefully. Beyond that, they were unfailingly friendly and kind. To be blunt, we are not accustomed to this kind of service in France — what we received was more in line with a 5-star American hotel. In our experience, this only happens when there is both excellent recruiting, a great training approach, and good treatment of staff members. Congrats on this great result — in short, what a team! We will be back — both to Granville and to the Mercure. In fact, during the years ahead, we hope both will become regular places to spend time several times per year. That is a reflection of how special the team made our visit, and we are extremely grateful for the care. À bientôt !

The Chamber we stayed in was amazing in size and comfort. The staff was very attentive to our every need. Location to Omaha Beach and other historic site was perfect. We ended up the day walking Bayeux.

Gently fading grandeur. We had a lovely time and the pool/spa are very nice. Staff were friendly. Bar prices seem to reflect what this hotel used to be like, rather than its current state of maintenance as a few things weren't working eg room phones, spa shower. We didn't eat in the restaurant but it looked lovely.