Arizona Romantic Holidays

We had an amazing stay here for 4 days. Excellent property to relax and rejuvenate. The JOYA spa was exceptional with professional staff. We felt pampered from the minute we walked in. We stayed to enjoy the salt water pool and ate lunch by the pool. Service, food and the pool were excellent. Our room was clean and comfortable with everything we needed. When we asked for some extra items, it was no problem. Staff were very accommodating. Beautiful, beautiful property. We loved it.

Property was nice, in a great location. However when I arrived I was notified my room was “upgraded”. I had booked a golf course view on an upper floor. I was moved to the first floor of one of the Privado Casitas with a view of nothing! I was also told in order to use the private lounge and amenities I needed to pay an additional $75/day! This is an upgrade??? I had booked services at the spa, my travel companion had not again as guests at the resort we were told in order to use the spa amenities she had to then pay a daily fee! Upon check out we were charged a daily resort fee! Very disappointing that the advertised price and the price we left paying were significantly different! I understand the spa amenities but I didn’t ask to be moved from the room I booked! Make sure you know exactly what you’re booking and what you expect to get!

Property was nice, in a great location. However when I arrived I was notified my room was “upgraded”. I had booked a golf course view on an upper floor. I was moved to the first floor of one of the Privado Casitas with a view of nothing! I was also told in order to use the private lounge and amenities I needed to pay an additional $75/day! This is an upgrade??? I had booked services at the spa, my travel companion had not again as guests at the resort we were told in order to use the spa amenities she had to then pay a daily fee! Upon check out we were charged a daily resort fee! Very disappointing that the advertised price and the price we left paying were significantly different! I understand the spa amenities but I didn’t ask to be moved from the room I booked! Make sure you know exactly what you’re booking and what you expect to get!

We had an amazing stay here for 4 days. Excellent property to relax and rejuvenate. The JOYA spa was exceptional with professional staff. We felt pampered from the minute we walked in. We stayed to enjoy the salt water pool and ate lunch by the pool. Service, food and the pool were excellent. Our room was clean and comfortable with everything we needed. When we asked for some extra items, it was no problem. Staff were very accommodating. Beautiful, beautiful property. We loved it.