Cedar Rapids - Iowa City Pet-friendly Holidays

Reserved a single room with double beds however when I checked in Friday night received keys to a two-bedroom suite. Immediately I went back to the front desk to let the staff know there was a mistake and requested another room. The staff just said oh no that is your room you have been upgraded. At 10:00 AM the next morning I received a call from the hotel that a mistake was made and I needed to check out of my room by noon that day and move into another room. I had already left the hotel that morning to prepare for football tailgate and was not planning on coming back to the hotel but now had two hours to adjust my schedule and come back and check out. Extremely frustrating and inconvenient. This mistake should have been addressed Friday night when I came back to the front desk instead of someone saying you have been upgraded. The manger was supposed to call me to discuss my experience, but no one ever bothered to call except for the one person telling me have two hours to get out of my room. We will not be back.

Reserved a single room with double beds however when I checked in Friday night received keys to a two-bedroom suite. Immediately I went back to the front desk to let the staff know there was a mistake and requested another room. The staff just said oh no that is your room you have been upgraded. At 10:00 AM the next morning I received a call from the hotel that a mistake was made and I needed to check out of my room by noon that day and move into another room. I had already left the hotel that morning to prepare for football tailgate and was not planning on coming back to the hotel but now had two hours to adjust my schedule and come back and check out. Extremely frustrating and inconvenient. This mistake should have been addressed Friday night when I came back to the front desk instead of someone saying you have been upgraded. The manger was supposed to call me to discuss my experience, but no one ever bothered to call except for the one person telling me have two hours to get out of my room. We will not be back.