Suwakyo Promenade Pet-friendly Holidays

Will was the best with great sense of humor. Helped us with all our questions and needs! The room was exceptionally clean and comfortable. Located close to train station for quick access. Highly recommend. Our stay was from July 28 to August 6, 2026.

Property was clean and the room we got was large enough that our family of 4 didn’t feel like we were constantly in each others way or anything. Location was good. Plenty of options for food and drink. A large donqi was about a 5min walk away and a small shopping center, both right next to hop street. But if you’re planning on spending more time around shinjuku and/or shibuya it’s quite far, which unfortunately is what we did.

Excellent property, conveniently located. Staff are very helpful and rooms are spacious with a great view

This hotel is really incredible - the staff is lovely, the rooms are big and comfortable and the grounds are just gorgeous and peaceful. I was devastated to only be there one night but it was awesome nonetheless

Staff in the executive lounge did not act like hospitality professionals but behaved as if they were some elite social club allowing guest a privilege of being in their presences. Found it amusing.

There were no longer face sets in my room, but perhaps that is because the room type this trip? I ran out and got my own at the pharmacy. No problem. The service is great and everything is very clean (as it has also been in prior trips).

I had a wonderful stay and would gladly return. The hotel was exceptionally clean, stylish, and comfortable, with a warm and relaxing atmosphere throughout. The location was also excellent, with easy access to the train and subway, convenient connections to the airport, and plenty of shopping, restaurants, and entertainment nearby. What impressed me most was the staff. Everyone I met was incredibly kind, professional, attentive, and genuinely caring. Their hospitality made me feel very welcome and comfortable during my entire stay. I also really enjoyed the restaurant and bar. The atmosphere was great, the food and drinks were excellent, and the service was consistently friendly and thoughtful. Overall, this hotel exceeded my expectations in every way. I would highly recommend it to anyone visiting Tokyo and would definitely choose to stay here again.

There were no longer face sets in my room, but perhaps that is because the room type this trip? I ran out and got my own at the pharmacy. No problem. The service is great and everything is very clean (as it has also been in prior trips).

Excellent property, conveniently located. Staff are very helpful and rooms are spacious with a great view