Salzburger Sonnenterrasse Pet-friendly Holidays

This hotel is good but could be great, firstly the good points, the staff are friendly and the breakfast and restaurant food was excellent. Now the not so good, the safe in the room was unusable as it had been left with the door open and locked,

Everything excellent but poor breakfast and no tea making facilities in the room

Junior suite was insanely hot (with no air conditioning) as staff didn't use the sun blind. After booking we got an email saying that the kids couldn't use the indoor pool (contrary to the hotels.com app listing showing "Indoor pool" in the Kids Friendly section of the listing). Outdoor pool crowd obviously didn't like children - on both occasions we used the outdoor pool several left shaking their heads. Several things in the room and hallway were broken. Breakfast was as expected for this level but we had literally stacks of plates on our table at one point as nobody removed them. Breakfast staff all looked miserable. The evening restaurant and staff were excellent - would struggle to recommend the hotel but the restaurant is definitely worth a visit. Overall, the price/performance ratio, mostly unhelpful staff, and non-child friendly environment made this one not for us.

On the way to Salzburg from Munich, something was wrong with the train that everyone had to get off and figured out our own transportation. Upon arrival at Hotel Stein, my friend and I were hot, exhausted and a bit disheveled. Alexander at the front desk greeted us with ultimate comfort and hospitality. He offered us prosecco (which calmed our nerves) and Mozart chocolates (which cheered our mood significantly), gave us wonderful suggestions of what to do in Salzburg and was just so personable. Over the three days we were there, the most impressive was the professionalism of the staff. The location was superb as well. In the heart of Salzburg, it was easy to walk everywhere but you don’t hear any street noise while inside. Highly recommend!

I loved everything about my stay. The staff were completely delightful. The room was super clean and comfortable. I will recommend this hotel and hope to be able to stay again.

Clean room. No a/c, no ref, no microwave. We have medication that requires ref. Recommend to upgrade hotel accommodation. Only stayed one night because of the those conditions. Requested refund for 2 nights. Thank you for your consideration.

Everything excellent but poor breakfast and no tea making facilities in the room