Francheville Regional County Municipality Pet-friendly Holidays

Disappointing Stay and Very Poor Customer Service I was very disappointed with my stay at this hotel. The customer service was poor from the moment we arrived. Upon arrival, I mentioned that I had requested a room with a nice view. The staff told me I would have to pay an additional $240 because I booked through Hotels.com. They said that if I had booked directly through their website, they would have provided the room. What made this even more frustrating was that the room was available, but they refused to provide it without the additional charge. We were also not informed that parking would cost extra. The staff simply gave us a barcode for parking without mentioning any additional charges. When I asked about it, they told me to check my booking confirmation, but there was no information about parking charges in the confirmation. There was no shampoo in the room, and the room telephone was not working. I had to call the front desk using my personal phone, but no one answered. When I called again, they promised to bring shampoo, but nobody showed up. The next morning, I had to go to the front desk myself to ask for it. Even then, the staff seemed reluctant to give it to me and insisted they would deliver it to my room. I explained that I could not wait any longer. On the morning of checkout, someone kept knocking on our door approximately every 10 minutes, asking when we were leaving. This was extremely frustrating and made us feel rushed and unwelcome.

Excellent overall

Having 3 toddlers and a baby It was hard getting in the room with no elevators but other than that we had a good experience

N/A

Very spacious place, centrally located,

The location is fantastic. Walking distance to major tourist attractions. Overnight parking is a bit tricky, ended up parking by the hospital. Short term steer parking was easily accessible. The area is not too busy and close enough to decent dining and evening entertainment. The loft is is cool with the brick accent wall, modern (not the most comfortable) furnishings and two spread out bedrooms.