Ganaraska Forest Pet-friendly Holidays

The Sterling Inn & Spa is an enchanting romantic sanctuary in Niagara Falls that blew us away by proactively upgrading our room before we even checked in, treating us to a fantastic 20% restaurant discount, and delivering a luxurious complimentary breakfast in bed that made our couples getaway feel completely elite and unforgettable.

Highly recommend

Phenomenal stay with BISHA during TIFF this year! No notes- everything was perfection

The hotel was very spa-like. From the soothing, fresh scent in the lobby and rooms, to the Scandinavian designs throughout the property, One Hotels exceeded my expectations. I look forward to staying here again on my next trip into Toronto.

Superb!

The Sterling Inn & Spa is an enchanting romantic sanctuary in Niagara Falls that blew us away by proactively upgrading our room before we even checked in, treating us to a fantastic 20% restaurant discount, and delivering a luxurious complimentary breakfast in bed that made our couples getaway feel completely elite and unforgettable.

The place is extremely clean and the staff is incredible. I will stay here every time we are in Toronto, based solely on the location and wonderful staff. My only feedback is spend some money updating the televisions to smart TVs and allow the guests onto the balcony. The dated items are not ideal especially for those who stay for more than a week like we do. Minor things to make the experience even better.

Extremely disappointing stay with terrible service and poor cleanliness I had a very frustrating experience at this property and would not recommend staying here. It functions more like an unmanaged, hands-off short-term rental than a proper hotel, despite advertising itself as one. Upon arrival, there was nobody at reception. When we called the provided phone number for assistance, no one picked up. Instead, someone began texting us. The room was noticeably neglected. We documented visible stains across multiple areas: marks on the bed sheets, stains on the window sheer curtains, discoloration on the desk, ring marks and stains across the ironing board cover, and grime/stains on the shower wall tile grout. At 8:30 AM on a Saturday morning, staff began aggressively vacuuming directly in front of our room door, repeatedly banging into the door and waking us up. When we raised this, the response was simply that it was "regular maintenance" with no regard for guests resting on a weekend. When booking via Expedia, the listing explicitly stated that housekeeping was available on request. However, when we requested room service, they flatly refused via text, stating they are "not a traditional hotel" and only clean before arrival, telling us to fetch fresh towels ourselves from a closet on the 2nd floor. On the morning of our checkout, there was no hot water in the shower. When reported at 7:00 AM, the initial response was to "let the water run for 10–15 minutes." After waiti