India Mountain Holidays

We were upgraded to a suite by the General Manager, which offered a breathtaking valley view. We truly enjoyed the experience and greatly appreciated the thoughtful gesture.

We were upgraded to a suite by the General Manager, which offered a breathtaking valley view. We truly enjoyed the experience and greatly appreciated the thoughtful gesture.

We were upgraded to a suite by the General Manager, which offered a breathtaking valley view. We truly enjoyed the experience and greatly appreciated the thoughtful gesture.

I honestly never expected a Fairfield by Marriott property to be like this. I have stayed at Fairfield properties in Amritsar and other places, but this experience was completely different and extremely disappointing. * The room size: The rooms are very small, but honestly, that is not even my main complaint. I understand that Fairfield is a limited-service brand and rooms can be compact. * Food quality: The food was extremely ordinary and nowhere close to the quality or presentation I associate with Marriott properties. This was one of the biggest disappointments. * Occupancy vs actual space: The booking clearly states that 3 people can sleep in the room, but there was literally no space to put an additional mattress. I also saw the mattresses kept outside other rooms, and their condition/quality was extremely disappointing. * Hygiene concerns: This was the most shocking part. I personally saw the same type of hand towel being used to clean utensils/pots, then the sink and subsequently the floor. This is absolutely unacceptable from a hygiene perspective. * Basic housekeeping standards: There appeared to be no clear distinction about which cleaning material should be used for which purpose. Seeing a towel being used across such different areas was honestly disgusting. * Overall experience: I have stayed at OYO properties that have provided a better overall experience than this. I genuinely never expected to say that about a property carrying the Fairfield by Marriott name.