Le Grand Massif Mountain Holidays

Fantastic hotel, right by the lifts, bars and restaurants. Very friendly staff, lovely breakfast and great bar.

I have stayed at this hotel previously on five occasions. It is convenient to the ski slopes and in the centre of Flaine. The ski boot room is heated and secure. Last few weeks in the season are AI. Top two floors are exclusive to Crystal, the other half of the hotel is split between French or other European groups. The entertainment is French orientated which some UK visitors really enjoyed. Rooms are great with mostly balconies and very good bathrooms, This year the quality of the food (adult food) at dinner times was really poor and repetitive. Desserts were excellent! Maybe pizza/pasta every night is fine for families wishing something simple, which was for us when we had young children. There was no orange juice for breakfast for example, otherwise breakfast was decent. Staff were very hard working and helpful. One hot tub was a cold tub, one empty. Our biggest issue was that we booked a room for 7 nights, yet the hotel decided to close early and left us to arrange another hotel for our final night with a few weeks notice . Expedia were of zero help. MMV offered another resort, however we had transfers, lift passes and ski hire all arranged. MMV added additional stress that was avoidable, it is not easy to make a hotel change during a ski holiday, moving all the equipment somewhere else. We were refunded one nights stay. The neighbouring hotel Totem was exceptionally accommodating, allowing free early check in(6pm at MMV) and use of their boot room the night before.

Fantastic hotel, right by the lifts, bars and restaurants. Very friendly staff, lovely breakfast and great bar.

Problem with drains.

Fantastic hotel, right by the lifts, bars and restaurants. Very friendly staff, lovely breakfast and great bar.

Comfortable bed and swimming pool was good. I took a broken shower head to reception and requested another one, they just put back the broken one. I was about to watch international rugby match in the lounge area which I had discussed with the landlady. No one else was there, but just 20 minutes before kick off the landlord walked in and put cycling on the tv, so I took myself to my room to watch it. I was over charged for a breakfast I didn’t have. No signs on the electric car charger to state the rates but one of my charges was very expensive. Breakfast was terrible, the waiter just stands around leaving dirty dishes on every table to gather flies. There was always something run out. On my last day I asked if they had more bacon and he brought out some that had clearly just been microwaved. No eggs though, they ran out of those. There isn’t enough parking for all the customers, I ended up parking way down on the owners driveway which felt awkward and was inconvenient. Could be good if they improved their customer service.