Title: Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios Luxurious ski residence with ski-in/ski-out access ![Terrace/patio](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/a6fe9e76.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Appartement 8 personnes - 3 chambres - Balcon - Vue montagne | Living area](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/f1368484.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining room](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/e8b03b4d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/80e89754.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Turkish bath/hammam, body treatments, facials](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/0733dc29.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Near Lac de Gers, Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios offers ski-in/ski-out access for winter enthusiasts. Guests can swim in the indoor pool, dine at La Table d'Hélios, browse on-site shops, or book a rejuvenating spa treatment. 9.2 Wonderful ## Popular amenities - - Parking available - Spa - Laundry - 24/7 front desk - Pet-friendly ## Room options ### Check availability for these dates Tonight [Oct 24 - Oct 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=8357153&PinnedHotelID=8357153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=8357153&PinnedHotelID=8357153&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 25 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=8357153&PinnedHotelID=8357153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=8357153&PinnedHotelID=8357153&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=8357153&PinnedHotelID=8357153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=8357153&PinnedHotelID=8357153&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=8357153&PinnedHotelID=8357153&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=8357153&PinnedHotelID=8357153&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/a6fe9e76.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Appartement 4 personnes - 1 chambre - Balcon ### Highlights Balcony or patio Free cots/infant beds Kitchenette Fridge Dishwasher Day bed Separate bedroom Private bathroom - 377 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 1 Double Sofa Bed ![Appartement 6 personnes - 2 chambres - Balcon | 1 bedroom, in-room safe, free cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/77a8baf4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Appartement 6 personnes - 2 chambres - Balcon ### Highlights Balcony or patio Free cots/infant beds Kitchenette Fridge Dishwasher Separate bedroom Private bathroom Bathrobes - 538 sq ft - 2 bedrooms - Sleeps 6 - 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed ![Appartement 8 personnes - 3 chambres - Balcon - Vue montagne | 1 bedroom, in-room safe, free cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/d2ee58bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Appartement 8 personnes - 3 chambres - Balcon - Vue montagne ### Highlights Balcony or patio Individually decorated Free cots/infant beds Kitchenette Fridge Dishwasher Separate bedroom Hairdryer - 807 sq ft - 3 bedrooms - Mountain view - Sleeps 8 - 1 Double Bed, 4 Single Beds and 1 Double Sofa Bed ![Dining room](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/e8b03b4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Appartement 6 personnes - 2 chambres - Balcon - Vue montagne ### Highlights Balcony or patio Free cots/infant beds Kitchenette Fridge Separate bedroom Private bathroom Bathrobes Hairdryer - 646 sq ft - 2 bedrooms - Mountain view - Sleeps 6 - 1 Double Bed, 1 Double Sofa Bed and 2 Single Beds ![Terrace/patio](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/45f610b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment 6 people - 2 bedrooms - Sunday ### Highlights Balcony or patio Free cots/infant beds Kitchenette Fridge Dishwasher Separate bedroom Private bathroom Bathrobes - 538 sq ft - 2 bedrooms - Sleeps 6 - 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed ![Terrace/patio](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/a6fe9e76.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Appartement 4 personnes - 1 chambre - Balcon - Dimanche ### Highlights Balcony or patio Free cots/infant beds Kitchenette Fridge Dishwasher Separate bedroom Private bathroom Bathrobes - 377 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 1 Double Sofa Bed ![Dining room](https://images.trvl-media.com/lodging/9000000/8360000/8357200/8357153/e8b03b4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Appartement 6 personnes- 2 chambres - Balcon - Vue montagne - Dimanche ### Highlights Balcony or patio Free cots/infant beds Kitchenette Fridge Separate bedroom 2 bathrooms Bathrobes Hairdryer - 581 sq ft - 2 bedrooms - Mountain view - Sleeps 6 - 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAraches-La-Frasse-Hotels-Residence-Pierre-Et-Vacances-Premium-Flaine-Les-Terrasses-DHelios.h8357153.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAraches-La-Frasse-Hotels-Residence-Pierre-Et-Vacances-Premium-Flaine-Les-Terrasses-DHelios.h8357153.Hotel-Information) ## About the area Located in Flaine, Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios is next to a golf course and near the airport. The area's natural beauty can be seen at Lac de Gers and Rouget Waterfall. Travelling with kids? Consider Les Thermes de Saint-Gervais, or check out an event or a game at Megeve Sports Centre. Enjoy the area's slopes with cross-country skiing and ski runs, and don't miss out on the snowshoeing and snowmobiling. [Visit our Flaine travel guide](https://www.expedia.co.uk/Flaine.dx500450) [View more Residences in Flaine](https://www.expedia.co.uk/Flaine-Residences.d500450-aaResidences.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.00893%2C6.68197&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tfyWkZc5MNBRHV5pGxhh4ZT3YSY=) Les Terrasses d'Helios, Araches-la-Frasse, Haute-Savoie, 74300 ### What's nearby - Flaine Ski Resort - 1 min walk - 0.0 miles - Golf Flaine Les Carroz - 8 min walk - 0.4 miles - Lake Flaine - 9 min drive - 0.7 miles - Grand Massif Express Gondola - 39 min drive - 21.0 miles - Samoens Ski Resort - 52 min drive - 25.0 miles ### Getting around - Magland Station - 27 min drive - Geneva International Airport (GVA) - 77 min drive ### Restaurants - ‪Grain de Sel - ‬19 min walk - ‪Bar à Vins - ‬16 min drive - ‪La Croix de Savoie - ‬16 min drive - ‪Pizzeria Chez Lili - ‬18 min walk - ‪Le Bissac - ‬18 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios Luxurious ski residence with ski-in/ski-out access With direct access to the slopes, Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios makes guests feel at home with amenities such as a full-service spa and an indoor pool. Weekly housekeeping is available. Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios offers 119 accommodations with espresso makers and a safe. Rooms open to balconies or patios. Accommodation at this 5-star residence has kitchenettes with fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers. This Flaine residence provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Housekeeping is provided on a weekly basis. An indoor pool and Access to hot tub are on site. Other recreational amenities include ski-in/ski-out access and a sauna. The recreational activities listed below are available either on-site or nearby; fees may apply. Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam. The spa is open daily. ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Seasonal outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2250000/2246800/2246730/1537948a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pierre & Vacances Premium Flaine Les Terrasses d'Eos Araches-la-Frasse - Pool - Hot tub - Kitchen - Pet-friendly 9.0 Wonderful 129 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=2246730&PinnedHotelID=2246730&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/2000000/1150000/1142100/1142032/0307dbcf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Résidence premium Les Fermes du Soleil - Les Carroz-d'Arâche Araches-la-Frasse - 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Pool - Hot tub - Kitchen - Pet-friendly 9.4 Exceptional 84 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=26747360&PinnedHotelID=26747360&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Ski - Cross-country skiing nearby - Downhill skiing on site - Ski area nearby - Ski lifts nearby - Ski runs nearby - Ski shuttle nearby - Ski storage - Ski-in/ski-out access ### Pool/Spa - Facials - Full-service spa - Hot tub - Indoor pool - Massage - Sauna - Steam room - Turkish bath ### Internet - Available in the accommodation: Free WiFi ### Parking and transport - Ski shuttle nearby - Covered parking on site (EUR 90 per week) ### Family friendly - Children stay free (see details) - Free cot - Highchair ### Kitchenette - Electric kettle - Espresso maker - Microwave - Refrigerator ### Bedrooms - Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Towels provided ### Entertainment - Games ### Outdoor areas - Balcony/patio - Terrace ### Laundry - Laundry facilities ### Pets - Pet friendly - Fee: EUR 15 per pet per night - Service animals exempt from fees ### Suitability/Accessibility - Lift (80 centimetre wide door) - Smoke-free property ### Services and conveniences - 24-hour front desk - Free daily newspapers - Housekeeping (weekly) - Luggage storage - Multilingual staff - Phone - Safe ### Location highlights - In the mountains - Near the airport - Next to a golf course ### Things to do - 18-hole adjacent golf course - Billiards/pool table - Downhill skiing - Shopping - Ski storage - Ski-in/ski-out access - Snowboarding - Golfing nearby - Hiking/biking trails nearby - Mountain biking nearby - Rock climbing nearby - Snowmobiling nearby - Snowshoeing nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) ### General - 119 units ## Policies ### Check-in Check-in start time: 5:00 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 10 AM Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation The restaurant is closed during the summer season. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 15 per pet, per night Service animals are welcome, and are exempt from fees Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome 2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 300 per stay - A tax is imposed by the city: EUR 3.40 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property. ### Optional extras - Covered self-parking fee: EUR 90 per week - Pet fee: EUR 15 per pet, per night - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve high chair This property accepts credit cards, debit cards and cash On-site parties or group events are strictly prohibited Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated that there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Pool access available from 9:30 AM to 8:30 PM ### Property is also known as Résidence Pierre Vacances Premium Terrasses d'Hélios House Résidence Pierre Vacances Premium Terrasses d'Hélios Flaine Résidence Pierre Vacances Premium Terrasses d'Hélios Résidence Pierre et Vacances Premium Les Terrasses d'Hélios Résidence Pierre Vacances Premium Terrasses d'Hélios House Résidence Pierre Vacances Premium Terrasses d'Hélios Flaine Résidence Pierre Vacances Premium Terrasses d'Hélios House Résidence Pierre Vacances Premium Terrasses d'Hélios Flaine Résidence Pierre Vacances Premium Terrasses d'Hélios ## Frequently asked questions ### Does Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios have a pool? > Yes, this property has an indoor pool. Pool access is from 9:30 AM to 8:30 PM. ### Is Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios pet-friendly? > Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios? > Self-parking is available for EUR 90 per week. ### What time is check-in at Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios? > Check-in start time: 5:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios? > Checkout is at 10 AM. Late check-out is available for a fee (subject to availability). ### Where is Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios located? > Located in the mountains, this ski-in/ski-out residence in Flaine is within 32 mi (52 km) of Lac de Gers and Rouget Waterfall, and close to winter sports, such as cross-country skiing and snowshoeing. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Résidence Pierre et Vacances Premium Flaine Les Terrasses d'Hélios Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.4 Location ### 9.2 Staff & service ### 7.6 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 61 8 - Good 36 6 - Okay 5 4 - Poor 1 2 - Terrible 0 ### 8/10 Good #### Verified traveller 21 Jul 2025 Liked: Cleanliness, room comfort, communication #### Nice, clean and functional Nice apartment, clean and spacious. Outstanding staff support. ##### Verified traveller Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Søren 19 Oct 2024 Liked: Cleanliness, room comfort, communication #### Good value for money for a summer stay Fairly new hotel in good condition. Full equipped apartment in high quality. ##### Søren Stayed 5 nights in Jul 2024 ### 10/10 Excellent #### Beth 13 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Beautiful setting, quiet, ski in/ski out access was great. Wonderful facilities to enjoy after a day on the slopes - pool, jacuzzi, sauna and steam. Handy on site shop which had everything we needed for a week of self catering. Friendly and helpful staff. ##### Beth Stayed 7 nights in Mar 2024 ### 10/10 Excellent #### Edward 8 Apr 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellent base for a family skiing holiday! Flaine is not a particularly attractive resort but the skiing is very good and the Residence where we stayed was comfortable and well located. Ski shop, local supermarket, parking and restaurant all within the complex. Ski in/out. Would recommend. ##### Edward Stayed 7 nights in Mar 2023 ### 10/10 Excellent #### Sayyed 15 Jan 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication We stayed here with our 1 and 3 year old kids. The apartment was immaculate and the facilities were ideal for us with 2 bathrooms and 2 bedrooms. There is a play area in the foyer and they provided us with a "baby pack", which consisted of a cot, high chair and changing mat. I would strongly recommend this place and would happily return with our 2 in future years. ##### Sayyed Stayed 7 nights in Jan 2024 ### 10/10 Excellent #### Paul 21 Jul 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Better than expected stayed in 6 bedroom apartment 2 bathrooms well stocked kitchen full of gadgets, only downside was parking £25 and no guarantee of a space as we were late back each evening after watching 5 stages of the TDF ##### Paul Stayed 7 nights in Jul 2023 ### 8/10 Good #### Candice 15 Apr 2025 Liked: Cleanliness, property conditions & facilities, communication We had a lovely stay in the 2 bedroom apartment on the top floor of the residence. We picked a Mountain View and it was a stunning view over the mountains! The sofa bed in the apartment was very large and comfortable and so were the beds. Very bijou kitchen but was fine if not cooking much. Could have benefited from an oven. Had a Spar supermarket below but limited choice and quite expensive. Could have helped if the residence had its own bar and restaurant. Not sure it felt like a five star rated hotel. The area itself in April wasn’t brilliant for ski in ski out but I expect much better in peak season. We managed to ski out but not back as this lift was closed. The free shuttle bus was on time but was absolutely crammed full of people, even to the point you couldn’t get on when returning from the slopes to the hotel. A good 10-15 min walk into the main area of Flaine. We found it to be a little disappointing for places to eat or bars to have a drink. We ended up at the Rockypop hotel every evening for a drink. Not great for Apre ski if that is what you are after Or gourmet dining. Very limited choice. ##### Candice Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Laëtitia 18 Jul 2025 Liked: Cleanliness, room comfort, communication #### Excellent sejour Nous avons apprécié notre séjour en famille dans un logement propre, très bien équipé. Le personnel d’accueil avec Abdel, Silvas et Candice était très professionnel et toujours dans prêt à répondre à nos demandes. Nous avons apprécié le jacuzzi, sauna, hammam et piscine après nos randos! Excellent séjour ##### Laëtitia Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Anup 24 Apr 2025 Liked: Cleanliness, room comfort, communication #### Spectacular Good residence for the family. We booked the top of the range suite, had 2 bathrooms. All the conveniences were there except a washing machine but fine for a stay less than a week. The property was very clean when we checked in and we returned it in a fairly clean state. The spa is good and the putside hot tub with views of the mountains is spectacular. ##### Anup Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Verified traveller 19 Apr 2025 Liked: Cleanliness, room comfort, communication ##### Verified traveller Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### christophe 15 Apr 2025 ##### christophe Stayed 11 nights in Mar 2025 ### 4/10 Poor #### Orhan 2 Apr 2025 Liked: Room comfort Disliked: Cleanliness, communication #### Unacceptable for a 5 star property Dear Pierre & Vacances Customer Service, I am writing to reiterate my disappointment and provide further crucial details regarding my recent stay at Résidence premium Les Terrasses d'Hélios from March 17th to March 21st, 2025. This was my third reservation at this hotel, as I have always appreciated the Grand Massif area and have had positive experiences at your establishment in the past. My booking was made in advance. Upon arrival on March 17th, I was informed that my room was not yet ready, which I understood. However, upon entering the apartment after receiving notification, I was immediately struck by a very strong and unpleasant odor of fish and other food emanating from the lounge area. Further inspection revealed a running dishwasher containing dirty cutlery and plates. Additionally, the cutlery and plates in the kitchen cupboards also had a noticeable smell of fish. The pervasive odor in the lounge was so severe that it rendered the space unusable. Throughout my four-night stay, I was unable to sit or relax in the lounge due to the offensive smell. I reported this issue to the reception desk and spoke with the manager. While he did offer an alternative room the following evening (my third day), this room was located on the second floor, lacked the pleasant views I had in my original room, and was smaller in size. For these reasons, and due to the disruption of moving so late into my short break, I declined this offer. As I was traveling alone on this occasion, hoping ![](https://a.travel-assets.com/ugc/hotel-reviews/D217B76C9CB0C3D9BCAF7C7CF9E99D0F1CF2C9EE1743612593363.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/05D85682BE17B96E3FD1A883E51E7B825F8449971743612593249.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FBEFAE53D42B24891568D9374F0815B90C5829D91743612593089.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/AF25C40EBEBB1252BA9CDFAD866CA8D16EE989661743612593335.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Orhan Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Rupert 30 Mar 2025 Liked: Cleanliness, property conditions & facilities, communication ##### Rupert Stayed 14 nights in Jan 2025 ### 10/10 Excellent #### Kristian Bak 26 Jan 2025 Liked: Cleanliness, room comfort, communication #### Super godt sted Meget familievenlig og beliggenheden i top lige direkte ud til løjperne. Indkøb og skileje i direkte forbindelse til hotellet. Faciliteter med svimmingpool mm perfekt. Personalet meget venlig og imødekommende. ##### Kristian Bak Stayed 7 nights in Jan 2025 ### 8/10 Good #### Mark 1 Jan 2025 Liked: Cleanliness ##### Mark Stayed 5 nights in Dec 2024 ### 8/10 Good #### Hoang 6 Aug 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Nous avons adoré les paysages et le cadre. les pistes de randonnées sont directement au pied de la résidence. Résidence et infrastructure propre. ##### Hoang Stayed 5 nights in Jul 2024 ### 10/10 Excellent #### Janne 20 Jul 2024 Liked: Cleanliness, room comfort, communication #### Dejligt sted Så smukt et sted højt oppe i bjergene med flotte vandrestier. Der er gode aktiviteter for børn i gåafstand og et skønt pool/spa område. Vi boede i en super skøn lejlighed med god plads og et fint lille køllen så man ikke behøver tage ud at spise hver dag. Ligger en lille times kørsel fra Mont Blanc. Vi kommer igen! ![](https://a.travel-assets.com/ugc/hotel-reviews/7187986920C85BE83628990431C0DBD8993179161721478975421.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/18E43416070308471DA4A3A2A21DEF01EA6102E71721478974233.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DF06C90847BD69386CD2B25444AA5A12DAED74B71721478980511.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EEC3738D36BD74FEA70C74CB53DEC877EA3A9D8E1721478984234.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Janne Stayed 2 nights in Jul 2024 ### 8/10 Good #### Walid 19 Jul 2024 Liked: Cleanliness Disliked: Amenities Le 1 chambre très petit, dommage qu' un seul ascenseur sur 2 fonctionnait en 8 jours vous n'avez pas réglé le problème et l'attente était longue. Dommage Très déçu par la salle de sport, très peu équipé aucun appareil de musculation ou haltères A part ça très bon séjour ##### Walid Stayed 6 nights in Jul 2024 ### 10/10 Excellent #### Wojciech 9 Apr 2024 Liked: Cleanliness, property conditions & facilities, communication ##### Wojciech Stayed 7 nights in Apr 2024 ### 10/10 Excellent #### Samuel 6 Apr 2024 ##### Samuel Stayed 7 nights in Mar 2024 ### 10/10 Excellent #### Peter 1 Mar 2024 Liked: Cleanliness, property conditions & facilities, communication ##### Peter Stayed 7 nights in Feb 2024 ### 8/10 Good #### Menno 31 Jan 2024 ##### Menno Stayed 7 nights in Dec 2023 ### 8/10 Good #### Kristian Bak 28 Jan 2024 Liked: Cleanliness, room comfort, communication ##### Kristian Bak Stayed 7 nights in Jan 2024 ### 10/10 Excellent #### Debbie 19 Jan 2024 Liked: Cleanliness, room comfort, communication ##### Debbie Stayed 7 nights in Jan 2024 ### 10/10 Excellent #### Ngai Chiu Sunny 31 Dec 2023 ##### Ngai Chiu Sunny Stayed 7 nights in Dec 2023 ## Expedia's Latest Trends ### Hotels > [Altezza Arc 1800 Hotel & Spa - 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