Greater Plettenberg Bay Mountain Holidays

Amazing property! Great staff! The rooms are pretty dope, loved it! Well done neighborgood!

Nice place

My fiancé and I stayed at the Taj to celebrate our engagement, and we were genuinely excited after hearing so many great recommendations. Unfortunately, the experience fell far short of the five-star standard we expected. At check-in, we told the staff we had just gotten engaged, but there was no acknowledgment or effort to make the occasion special. They offered to make us a dinner reservation, but when we arrived, no reservation had been made. We also booked spa treatments, and my package included a complimentary glass of wine that I was never offered. Our room had several issues as well. The TV repeatedly shut off and the hairdryer stopped working. When we reported this, we were asked to prove it and had to show videos before the staff took us seriously. These may seem like small issues individually, but together they showed a clear lack of attention to detail. For a hotel at this price point, especially for such a special occasion, we expected much more thoughtful service. Unfortunately, we left feeling disappointed rather than celebrated. Three stars at best.

Great service

Everything perfect

Property is in a good area and the lobby and room architecture are very nice. The condo has maintenance issues (Shower in master bath leaks extensively and the doors to the outdoors do not latch properly) and it does not have central heating.

Nice place

My fiancé and I stayed at the Taj to celebrate our engagement, and we were genuinely excited after hearing so many great recommendations. Unfortunately, the experience fell far short of the five-star standard we expected. At check-in, we told the staff we had just gotten engaged, but there was no acknowledgment or effort to make the occasion special. They offered to make us a dinner reservation, but when we arrived, no reservation had been made. We also booked spa treatments, and my package included a complimentary glass of wine that I was never offered. Our room had several issues as well. The TV repeatedly shut off and the hairdryer stopped working. When we reported this, we were asked to prove it and had to show videos before the staff took us seriously. These may seem like small issues individually, but together they showed a clear lack of attention to detail. For a hotel at this price point, especially for such a special occasion, we expected much more thoughtful service. Unfortunately, we left feeling disappointed rather than celebrated. Three stars at best.